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03/12/2017 04/12/2017
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    Best Western Heritage Inn

    1420 E Monte Vista Ave, Vacaville, CA 95688-3016
    +1 855-727-5641
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    03/12/2017 04/12/2017
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    Traveller (31)
    Room & Suite (6)
    Pool & Beach (3)
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    Overview
    • Excellent28%
    • Very good32%
    • Average18%
    • Poor8%
    • Terrible14%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Suites
    Multilingual Staff
    Pets Allowed
    Facilities for Disabled Guests
    2.5 Star Hotel
    All hotel details
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    Rooms
    3 Dec4 Dec
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (281)
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    1 - 5 of 274 reviews

    Reviewed 1 week ago

    We stayed here before and were disappointed but said we will give it another try. Big mistake. Too many problems to make another stay. Difficult to get into the location, parking to close to rooms, and services were awful.More

    Review collected in partnership with Best Western
    Thank Kathryn M
    Response from Kimberly B, Manager at Best Western Heritage InnResponded 4 days ago

    Hello Kathryn, We are so sorry to hear that you were disappointed with your stay. We will use your feedback for training purposes so we don't repeat the sames mistakes. We thank you for your business and hope that you will still consider staying with...More

    Hotel's Favourite
    Reviewed 11 December 2016 via mobile

    The Best Western Heritage Inn in Vacaville is truly a 1st class hotel. I travel a lot for business and have stayed in a lot of hotels and this is by far the best. Staff and management are very professional, courteous and friendly. The breakfast...More

    Thank harry w
    Response from Kimberly B, Manager at Best Western Heritage InnResponded 13 December 2016

    Hello Harry, We are so glad to hear that you and your crew have enjoyed your stay. The staff has worked very hard to make our hotel a home away from home. Its very rewarding for the staff to hear your good comments. We thank...More

    Reviewed 2 weeks ago

    locked out of room, couldn't leave once got opened because couldn't guarantee the lock would reopen. Broke into room through window in 2 seconds, (wow security?) Not really compensated for the inconvenience. Poor customer service on manager's part. Onsite staff at least showed more compassion.

    Review collected in partnership with Best Western
    Thank normay251
    Response from Kimberly B, Manager at Best Western Heritage InnResponded 1 week ago

    Hello, We are so sorry to hear that you had such a horrible experience. I have addressed the concerns and issues with the staff. We apologize for any inconvenience or aggravation we have caused you. We hope you will continue to stay with Best Western.

    Reviewed 3 weeks ago

    Stayed one night for a business trip. Staff was friendly, although the pool area could be better maintained. Overall stay was good and the area is safe. Room was clean and wifi worked. No complaints here. Would definitely stay here next time!

    Review collected in partnership with Best Western
    Thank jackrE9083GX
    Response from Kimberly B, Manager at Best Western Heritage InnResponded 2 weeks ago

    Thank you for your feedback! ! we do hope to see you soon!

    Reviewed 3 weeks ago

    Good experience all together. From the time I checked in the clerk was really friendly till I checked out thank you.rooms were clean. It was a relaxing experience. The staff was helpful and prompt. Best hotel I have ever stayed at.

    Review collected in partnership with Best Western
    Thank nolav749
    Response from Kimberly B, Manager at Best Western Heritage InnResponded 2 weeks ago

    Hello, We are excited to hear about your experience. We love getting feedback from our guests. We thank you for your business and hope to see you again on your next trip to Vacaville.

    Hampton Inn & Suites Vacaville-Napa Valley
    560 reviews
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    1.5 km
     
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    Super 8 Vacaville
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    Comfort Suites Vacaville
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    About
    Awards & Recognition
    GreenPartner
    Amenities
    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Microwave
    • Things to do
    • Pool
    • Outdoor pool
    Details
    • Price range
    • US$94 - US$148 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Smoking rooms available ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 41
    • Reservation Options
    • TripAdvisor is proud to partner with Priceline, Best Western, Booking.com, Expedia, Travelocity, Hotels.com, Hotwire, HotelsforEveryone, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Best Western Heritage Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Vacaville
    • Also Known As
    • Best Western Vacaville ,
    • Best Western Heritage Hotel ,
    • Vacaville Best Western
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    Traveller (31)
    Room & Suite (6)
    Pool & Beach (3)
    Hotel & Grounds (25)
    Bathroom (3)
    Nearby
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    Hampton Inn & Suites Vacaville-Napa Valley
    560 reviews
    1.52 km away
     
    Super 8 Vacaville
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    Nearby Attractions
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    Questions & Answers
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    Room Tips
    "Avoid room 245"
    Read review
    "Ask for a downstairs room near the front of the hotel to avoid the freeway traffic."
    Read review
    "Don't get a room at the back, you hear freeway noise."
    Read review
    "If you're not a smoker, better stay at a 100% non-smoking hotel instead."
    Read review
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