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We stayed one night here as a family so we could do a little sightseeing in SF the next day. Around 3:15 am a party of young people arrived in the room under us and were unusually loud and drinking. I went downstairs to complain...More
We are satisfied return customers for Holiday Inn Express Walnut Creek. It is a walking distance away from BART station (Contra Costa Center). The room is clean. The beds are comfortable. The breakfast is great (almost everything you can think of). The staff is helpful...More
Response from Cynthia T, Manager at Holiday Inn Express Walnut CreekResponded 15 November 2017
Thank you so much for your positive review of our hotel. I am pleased to hear you enjoyed your stay with us and that your room was clean and beds were comfortable and breakfast was great! .We apologize that our internet services did not meet expectations. It's...More
I stayed here two weeks while work was being done on my home in Walnut Creek. Rooms are small and very oddly shaped. I was assigned Room #276, the worst excuse of a $200 a night room ever, so I went back to the front...More
Response from Cynthia T, Guest Relations Manager at Holiday Inn Express Walnut CreekResponded 5 days ago
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We understand and apologize for the inconvenience...More
Arrived to find the hotel in the midst of a major renovation. No big, hotels are upgrading all the time. It was confusing to navigate the property as each twist and turn was blocked by renovation activities.
My sleep was subpar as the highway noise...More
Thank Brett W
Response from Cynthia T, Guest Relations Manager at Holiday Inn Express Walnut CreekResponded 23 March 2018
Thank you for your feedback. We understand and apologize for the inconvenience caused by the hotel renovation on going through out the hotel. I'm truly sorry that your keys were not working for you during your stay. We are currently working to make...More
This place has all the places you need at the comfort of your doorstep.
- You can actually go to Sprouts and Walgreens without having to sweat. It's just a couple of meters away from the stores. Walgreens is also 24 hours.
Response from Cynthia T, Manager at Holiday Inn Express Walnut CreekResponded 19 February 2018
Thank you so much for taking the time to review our property and share your feedback with us and fellow travelers. We're delighted to know that you enjoyed your stay and managed to explore the local restaurants and surrounding area. I will share this positive...More