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Arrived to find the hotel in the midst of a major renovation. No big, hotels are upgrading all the time. It was confusing to navigate the property as each twist and turn was blocked by renovation activities.
My sleep was subpar as the highway noise...More
Thank Brett W
Response from Cynthia T, Guest Relations Manager at Holiday Inn Express Walnut CreekResponded 4 weeks ago
Thank you for your feedback. We understand and apologize for the inconvenience caused by the hotel renovation on going through out the hotel. I'm truly sorry that your keys were not working for you during your stay. We are currently working to make...More
We are satisfied return customers for Holiday Inn Express Walnut Creek. It is a walking distance away from BART station (Contra Costa Center). The room is clean. The beds are comfortable. The breakfast is great (almost everything you can think of). The staff is helpful...More
Response from Cynthia T, Manager at Holiday Inn Express Walnut CreekResponded 15 November 2017
Thank you so much for your positive review of our hotel. I am pleased to hear you enjoyed your stay with us and that your room was clean and beds were comfortable and breakfast was great! .We apologize that our internet services did not meet expectations. It's...More
This place has all the places you need at the comfort of your doorstep.
- You can actually go to Sprouts and Walgreens without having to sweat. It's just a couple of meters away from the stores. Walgreens is also 24 hours.
Response from Cynthia T, Manager at Holiday Inn Express Walnut CreekResponded 19 February 2018
Thank you so much for taking the time to review our property and share your feedback with us and fellow travelers. We're delighted to know that you enjoyed your stay and managed to explore the local restaurants and surrounding area. I will share this positive...More
Great Walnut Creek location.... Easy parking... Once this Holiday Inn Express location completes it’s remodel, this is will be great place..... In the meantime, this is a very outdated hotel. There is major construction going on and it is very loud and noisy. The rooms...More
Response from Cynthia T, Manager at Holiday Inn Express Walnut CreekResponded 9 February 2018
Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you...More
Specifically for Eppie Baluyot- She was very helpful and accomodating during our every morning breakfast.
Also, check-in and check-out was a breeze!
Rooms are spacious and comfortable.
We'll definitely recommend to our friends and family.More
Thank Filomeno S
Response from Cynthia T, Manager at Holiday Inn Express Walnut CreekResponded 5 January 2018
Dear Filomeno S
Thank you so much for your positive review of our hotel. I am pleased to hear you enjoyed your stay with us and that the staff was helpful and accommodating, rooms were spacious and comfortable. Easy check-in and out being a breeze ,...More