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Holiday Inn Express Walnut Creek

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Traveller (45)
Room & Suite (143)
Pool & Beach (49)
Overview
  • Excellent44%
  • Very good36%
  • Average15%
  • Poor4%
  • Terrible1%
Travellers talk about
“front desk”(87 reviews)
“cinnamon rolls”(10 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star accommodation
All hotel details
Additional information
Offers from Holiday Inn Express Walnut Creek
Special Offer: Book Direct and Save
Hotel deals
Offers from Holiday Inn Express Walnut Creek
Special Offer: Book Direct and Save
Hotel deals
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (596)
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571 results
Traveller rating
242
209
88
22
10
Traveller type
Time of year
LanguageEnglish
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242
209
88
22
10
Show reviews that mention
All reviewsfront deskunderground parkingcinnamon rollsbiscuits and gravybreakfast roomchick filwednesday nighthour fitnesssoy milkroad noisewould stay here againyogurtfree breakfastsan francisconice lobbynice breakfastminute drive
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1 - 5 of 571 reviews
Reviewed yesterday via mobile

Hotel is very nice rooms great grounds great Staff is unpolished and seemed annoyed with me and others. Not good For a 4 Star review the front desk staff was disappointing One gentleman in particular His voice and mannersim conveyed he was annoyed Not sure...More

Thank dynodiana
Hotel's Favourite
Reviewed 5 weeks ago

After a complete renovation, this hotel is better than ever and belongs on your list of best places to stay when visiting the Bay Area. During weekdays they have a free local area shuttle; we stayed on the weekend so ended up walking to BART....More

Thank Kitty W
Response from Cynthia T, Guest Relations Manager at Holiday Inn Express Walnut CreekResponded 4 weeks ago

Dear Kitty W; Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us and that we were able to meet your expectations during your stay. It's something our staff takes great pride...More

Reviewed 2 days ago via mobile

My husband and I spent a weekend here while we attended a family wedding.Thank God I booked the room back in May when they still offered free parking, because now they charge $10/day. Unfortunately, our visit was less than average. The elevator was not working...More

Thank SalsaDivaBX
Reviewed 12 July 2018

This place was easy to find,right off freeway. Clean comfortable rooms. Desk clerk Monige was wonderful, although I probably spelled her name wrong. nice courtyard with pool and BBQ area. I will be back :)More

Thank Dougandpam2
Response from Cynthia T, Front Office Manager at Holiday Inn Express Walnut CreekResponded 16 July 2018

Dear Dougandpam2, Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us and your room was clean and comfortable. It's something our staff takes great pride in, so we value your feedback and will...More

Reviewed 11 June 2018 via mobile

If I could rate this zero stars I would. Worst hotel in the whole area, I would sooner stay at a motel 6 before this sorry excuse for a hotel. The hotel staff is rude and unaccommodating, they overbook their hotels so when we checked...More

1  Thank Kangarooland1
Response from Cynthia T, Front Office Manager at Holiday Inn Express Walnut CreekResponded 12 June 2018

Dear Kangarooland1, Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction and guest service, this is unfortunate and unusual to hear about the level of poor service from our staff members. It is regrettable to learn that you...More

View more reviews
About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Breakfast included
Hotel Amenities
Free Parking
Wheelchair Access
Business Centre with Internet Access
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Breakfast Available
Shuttle Bus Service
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Outdoor pool
Hot Tub
Heated pool
Details
Price range
US$132 - US$254 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Walnut Creek
#2 Family Hotel in Walnut Creek
#3 Business Hotel in Walnut Creek
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$132 - US$254 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Walnut Creek
#2 Family Hotel in Walnut Creek
#3 Business Hotel in Walnut Creek
Room types
Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveller (45)
Room & Suite (143)
Pool & Beach (49)
Dining (7)
Amenities (18)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
alybrad
13 April 2017|
Answer
Response from H Richard S | Reviewed this property |
I have no knowledge of their refund policy
0
Votes
alybrad
13 April 2017|
Answer
Response from | Reviewed this property |
Sorry I just saw your post. Did you book thru the hotel? when I booked thru them I got an email indicating I could cancel with no penalty 24 hours in advance.
0
Votes
Kelly C
7 February 2017|
AnswerShow all 2 answers
Response from PPlatypus | Reviewed this property |
The rooms open to an interior hallway.
1
Vote
Room Tips
"Second floor is quieter"
Read review
"Amaw from the lobby worked for us."
Read review
"Get an courtyard room, but not 276. I would recommend another hotel"
Read review
"We were in 501. It was large, comfortable, not a good view though if that's important"
Read review
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