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See all 7 hotels in Walnut Creek

Holiday Inn Express Walnut Creek

584 reviews
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Traveller (38)
Room & Suite (91)
Pool & Beach (21)
Overview
  • Excellent44%
  • Very good37%
  • Average15%
  • Poor3%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3.0 Star Hotel
All hotel details
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Reviews (584)Write a Review
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All reviewsunderground parkingfront deskbiscuits and gravybreakfast roomchick filwednesday nightsoy milkvisiting familyroad noisewould stay here againfree breakfasthour fitnessyogurthot breakfastmain streetnice lobbysan francisco
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11 - 15 of 561 reviews
Reviewed 3 September 2017 via mobile

The staff were very friendly and helpful. The bed was a little soft, but the room was clean. Breakfast was good and Eppie and the man also helping with breakfast were awesome. She made sure we had everything we needed and more. We will definitely...More

Thank McGruders
Response from Cynthia T, Manager at Holiday Inn Express Walnut CreekResponded 4 November 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that Eppie and Gilbert gave good customer service during the breakfast hour. It's something our staff takes great pride in, so we value your feedback....More

Reviewed 31 August 2017

I came to this hotel for a 3 day, 2 night trip. It got cut short due to a change at work. Which the hotel was very understanding and refunded what already had been paid for. The hotel room was a bit dated, the carpet...More

1  Thank Julia G
Response from Cynthia T, Manager at Holiday Inn Express Walnut CreekResponded 4 November 2017

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the room conditions not being cleaned and to your satisfaction . I'm thrilled to hear overall that you had a good stay with us and your...More

Reviewed 28 August 2017

Positives: Location: accessible, also Contra Costa bike/running trail adjacent; breakfast buffet with varied selection and friendly staff; free parking. Room for Improvement: stayed for several days, wildly different rates making the overall stay a bit expensive for the service level; rooms functional but in need...More

1  Thank Franklin_Kildaire
Response from IHGService, Guest Relations Manager at Holiday Inn Express Walnut CreekResponded 12 September 2017

Hi Franklin_Kildaire, Thank you for sharing your feedback and for choosing our property for your lodging needs. I appreciate the wonderful remarks regarding our hotel proximity to your activities. We constantly strive to provide an environment of comfort and value to our guests and I...More

Reviewed 28 August 2017

My wife and I stayed six nights. Room was standard, very clean and comfortable. We had no problems with excessive noise. WiFi worked well for us. Coffee was available throughout the day. Breakfast fares were plentiful and well-prepared and the breakfast staff were friendly and...More

Thank Edward O
Response from Cynthia T, Manager at Holiday Inn Express Walnut CreekResponded 4 November 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that your room was comfortable and clean, breakfast was good and that the staff was friendly. It's something our staff takes great pride in, so...More

Reviewed 20 August 2017

The front desk clerk who wore blue with lots of trinkets obviously needs more training in public relations. She managed to make us feel unwelcomed even though we're members. Her excuses to change our room were plenty and bogus. For this reason, I marked this...More

Thank Taluyago
Response from IHGService, Guest Relations Manager at Holiday Inn Express Walnut CreekResponded 3 September 2017

Hello Taluyago, Thank you for staying with us and for being our IHG Rewards Club member. It is regrettable to learn that your check- in experience negatively affected your overall satisfaction. Please accept our sincerest apologies for any inconvenience this may have caused you. Your...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Shuttle Bus Service
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Hot Tub
Heated pool
Details
Price range
US$93 - US$211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Walnut Creek
#2 Family Hotel in Walnut Creek
#3 Business Hotel in Walnut Creek
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$93 - US$211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Walnut Creek
#2 Family Hotel in Walnut Creek
#3 Business Hotel in Walnut Creek
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (38)
Room & Suite (91)
Pool & Beach (21)
Dining (3)
Hotel & Grounds (103)
Bathroom (3)
Business Centre & Event Rooms (2)
Questions & Answers
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alybrad
13 April 2017|
Answer
Response from H Richard S | Reviewed this property |
I have no knowledge of their refund policy
0
Votes
alybrad
13 April 2017|
Answer
Response from Norahoward | Reviewed this property |
Sorry I just saw your post. Did you book thru the hotel? when I booked thru them I got an email indicating I could cancel with no penalty 24 hours in advance.
0
Votes
Kelly C
7 February 2017|
AnswerShow all 2 answers
Response from PPlatypus | Reviewed this property |
The rooms open to an interior hallway.
1
Vote
Room Tips
"We were in 501. It was large, comfortable, not a good view though if that's important"
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"First floor room was very quiet but had a little foot noise from above. Only two stories to hotel."
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"Don't go here"
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"make sure you are away from the main laundry room"
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