I stayed for a week long all company business meeting. I had to request coffee to be refilled in room, there was no hairdryer, took 2 days to get one. I was overcharged someone elses drink at the bar, duplicate charges on my credit card. Last, I forgot my coat,sweater and robe upon departing, called and was told to go to some website called mystuff. They said they didn't have it, it could only have been not turned in by housekeeping. More but I think this is enough to not want to stay here.
We are once or twice a year Hyatt guests. We go for business and to see friends in the area. We began as Hyatt guests when the hotel was the 'parents' hotel for our daughter's high school Field Hockey team attending a Moorpark - Cal Cup - international FH tournament. we return now stay to see friends and for businees. The hotel and services were - as expected - excellent. The hotel is eay to get to and very well run. A bonus is Brent's deli-restaurant across the parking lot. A clean good hotel and nearby very good food -- a very satisfying combination. I didn't like the powdered 'cream' for in-room coffee -- the man staffing the breakfas/coffee bar was great. I had his morning coffee three times and his service was spot-on and very friendly......an asset in the mornings!
This Hyatt has lovely architecture and beautiful rooms. But what really set apart my stay was the staff. Upon dropping my cell phone, they took ownership for finding it, scoured all floors until found and returned it to me. In this day and age of impersonal services and high staff turnover it was lovely to see such a friendly, well-coordinated team. Dinner at the hotel was great too!
I typically had experiences staying at this hotel during my business trips, however at this last stay I was shocked when they gave me a room that was not clean at all. There was left over food in the fridge from the last guest, no toiletries, dirty floor and services were not great when I complained about it. I have to rethink my stay at this location in my upcoming trips. I am hoping this was a one time situation.
Rooms are clean and have the things you need. Regular room price is really high for an average room. Could use some upgrades in the hallways. Staff is really responsive and great! Hotel is in a great place close to freeway and walking distance to restaurants, markets and other shops.
The hotel allowed for non guests to come into the hotel and they were roaming the halls and putting scary notes under the door claiming to be able to see inside the room. This hotel has a major security issue. Be careful while staying here.
Grateful to have a clean cozy room to crash in during my 2 days in Cali. Also appreciated having Direct TV. The hotel was pretty with nice decor and was very convenient to places to eat and close to the corporate facility we were meeting at.
Came here for a friends wedding party. Location was perfect right in the center of all the festivities. Hotel was beautiful, free parking, pet friendly, and convenient location. My only critique was the security latch on the sliding door kept jamming, so I had to rely on the AC to circulate the air when the door wouldn't open. Overall this was a nice hotel and I would recommend this to family and friends!
I just checked out of this property that I stayed with my family and extended family all in town for a nephews wedding. I travel for business every week and am use to great customer service. I have never stayed at a property that had better customer service in my life. The entire staff from the front desk were awesome; and every bartender and server at Harvest made my family feel special. A big thank you to Dave and the entire team for making this special trip even more memorable. Thank you Hyatt Regency Westlake. You all deserve all the succes that comes your way.
Hyatt West Village is absolutely beautiful. I had such a wonderful stay. Overall --excellent customer service, delicious food at the Harvest Restaurant, and extremely clean rooms. I look forward to returning in the near future.