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#1 of 4 hotels in Westlake Village
Location
Cleanliness
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Set at the foothills of the Santa Monica Mountains between Malibu's sunny beaches and Santa Barbara's famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Family
Location
2 Dole Dr, Westlake Village, CA 91362
Four Seasons Hotel Westlake Village, California
1,988 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Four Seasons Hotel Westlake Village in California garners acclaim for its opulent atmosphere and immaculate conditions, with many guests appreciating the elegant decor and pristine facilities. The hotel boasts a luxurious spa, inviting pools, and a state-of-the-art fitness center, though some visitors have noted occasional service hiccups.
While the staff generally receives high marks for their professionalism, a few travelers have reported instances of inconsistent service. Despite the comfort and sophistication of the rooms, critiques often center on the perceived value, with some guests feeling the costs outweigh the benefits.
Atmosphere
Luxurious
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Top-notch
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I was a tagalong with a friend who was on business. This hotel was quite luxurious. Rooms were very clean, great turndown service and maids were very attentive to put an eyeglass cloth with our glasses and they even rolled up our charging cords and put Four Season clips on them. Room was perfect every time we entered no matter what time of day. I don't think I opened a door in a public area once. The bellman were awesome and we also used the complimentary car a few times. But the real draw to this property is the spa and pool area. There is a pool concierge and they tend to your every need. Oscar was giving complimentary foot-to-knee massages and given I had run/walked 8 miles that day - he was my best friend! It was over the top when the waitress asked me if I'd like my sunglasses cleaned. Lunch by the pool and being pampered was fabulous and we even saw a few famous faces!
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Date of stay: May 2019
Location
Service
Sleep Quality
Room Tip:Ask to overlook the waterfalls
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Had a wonderful stay at the Four Seasons Westlake. You immediately feel relaxed when you walk through the door. The food is delicious, kids had fun in the video game room and at the indoor swimming pool. My husband and I enjoyed walking around the Pagoda and the grounds. The spa Pool is beautiful and has a very relaxing vibe.
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Review collected in partnership with Four Seasons
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We live in LA and wanted to take our daughter somewhere special for a “staycation” birthday for her 10th birthday. The hotel was absolutely incredible in every way. The concierge was so helpful in helping us decorate the room for her birthday and really made my daughter feel so special. The hotel has been recently renovated and the room we stayed in was incredible. We stayed in the waterfall suite with a connecting room. It was spacious and had a lot of room for us. The kids had the best time in the indoor pool and at the arcade. This hotel went above and beyond to accommodate every single one of our needs! We can’t wait to visit again!
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have visited this hotel many times with our children. This will be our last visit. We LOVE Four Seasons!! This hotel is not a real FS and is manged by terrible people who fail to embrace the FS charm and hospitality.
Their failures and poor service are too numerous to count! This stay, we arrived at the pool to find what looked like throw up next to the loungers. There was a used peice of gum on top of our table. Nobody from FS had bothered to clean it up. Finally after an hour there, we had to ask an employee to clean the throw up. Their poolside lunch service was 80 minutes after we ordered. They forgot the salmon in the salad and that took another 20 minutes. Our children were passing out from waiting for a couple of simple kids cheeseburgers to arrive.
After we went to our room, we ordered dinner at 8pm. They took 120 minutes to bring room service dinner for our family of four and kept lying that it would be there is 15 minutes... whereas they brought the order a full extra hour even after we had called to complain that it was already an hour late. What's worse is FS still forgot 2/3 of our order, and then offered us a couple of "cocktails" to make up for their inexcusable blunders. We'd rather just have had our food ( 4 soups) on time and never accepted their offensive " let's give you 2 free cocktails" to forget we've screwed up all day.
The kids/ teen lounge is unhygienic and not cleaned. Half of their video games are out of order, and their pool tables are full of long hair and debris. Their hand sanitizer was empty the whole stay, and was never even checked by FS. This hotel is not up to FS standards any step of the way.
If you're expecting a FS seamless vacay, skip this terribly managed hotel. It's a stressful experience sure to make you feel unrelaxed and wanting to get a real FS hotel experience for your next getaway.
The management is poor and I think it stinks from the top down.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hands down my favorite hotel to stay in all the world. (And I've been to many hotels around the world). Four Seasons Westlake Village has all the accommodations and amenities that you would expect from a Four Seasons hotel: beautiful common grounds, great on premise restaurants, and luxurious guestrooms. What sets this property apart, however, is the attention and care of the staff. Whenever I go, I'm not just a "valued client" or a "welcomed guest", I'm treated as someone special and respected, and it shows from how all the staff addresses me and my family. I've traveled there on business trips and it's a great place to rejuvenate and get a good night's sleep. I've traveled there on leisure with my family where the pools are exquisite, the food is delicious, and the rooms are so plush and wide that it makes for a very comfortable stay. There are so many little touches about the property that are worthwhile, but I highly recommend taking a tour of their museum and the entire hotel grounds which are pristine and beautiful and which they make open for all.
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Review collected in partnership with Four Seasons
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This will be our fifth year returning to the Four Seasons for a delightful Christmas stay. We enjoyed the beautiful corner suite, and the grandchildren were greeted with personalized chocolate boxes inside of which were cookies and candies. Also a very special stuffed animal surprise the following morning! The hotel management and staff are excellent, and the Let It Snow event made our visit most enjoyable with special costumed characters, a cookie and stocking decorating event, and s'mores and hot cocoa. Our grandchildren who live nearby look forward to this traditional sleepover, and the Four Seasons Hotel has never disappointed! Highly recommend them for families.
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Review collected in partnership with Four Seasons
Date of stay: December 2019
Value
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RPoskanzer, Manager at Four Seasons Hotel Westlake Village, California
Responded 20 Jan 2020
DianeM981, Thank you for taking the time to write about your recent visit to Four Seasons Hotel Westlake Village here on TripAdvisor! I am so delighted to hear you and your grandchildren were able to join us once again for the holidays and Let It Snow! I will be sure to share your glowing review with my colleagues as I know they will be thrilled to hear it. We look forward to welcoming you and your family back to Four Seasons Hotel Westlake Village in the near future. Kind regards, Richard Poskanzer Hotel Manager Four Seasons Hotel Westlake Village
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This establishment is a false pretense of a so called 5 star hotel, I was a wedding guest for a wedding block for my stay, and had a big family it seemed like all the people working here were all robots, just giving us a script talking about the hotel amenities and not even being personable. Restaurant was so-so food was cold when delivered over to me from room service, not to mention i stay at many luxury properties and this is at the bottom of my list. Plus they charge so much for parking when across the street they have it free, I inquired this information from the bell boy. Seems like they are scam artists for anything they try gouging your money.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The exterior of the building is quite possibly the ugliest Four Seasons building I have seen. Thankfully the grim facade did not represent the overall experience.
Upon arrival I was greeted and chatted with while the front desk agents worked on the folks in front of them. The hotel appeared very busy with a wedding later that night so it was nice that they were able to be attentive despite the capacity.
The front desk agent who helped me with pre-check in was very sweet. One lady was seemingly exasperated with me when I went back to the front desk to check on my room availability - I wasn't annoyed with it not being ready before official check in time but rather wanted to get an update so that I could make decisions about what to do if in fact it was going to be a while longer. I spoke with JD one more to get a humidifier sent up and he was so lovely and gracious.
I liked the room a lot. It was beautiful, spacious and had a lovely view out to the waterfall. The bathroom was also spacious and I love a good soaking tub plus the bathroom amenities were one of my favorite brands so I was pretty happy. The bed was supremely comfortable and I slept very well my whole stay.
The spa is a destination spa for sure. It was huge and the treatments were very good. The pricing is in line with what you expect for a luxury hotel in the US.
I used the hotel car for an errand in the village and the gentlemen at the front door were quick to respond and pleasant to deal with. The car is only available on a first come first served basis and I was lucky it was available when I requested it.
Food at the restaurant was consistently good but it was disappointing that this was the only eatery open during my four day stay with the exception of the weekend bar being open on my first night.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The rooms at this facility were super nice. It did not appear that the hotel was at all crowded. There were people constantly opening the doors and greeting you.
Room was recentLy renovated. Hotel was super clean.
As a guest you have free access to the dry and wet areas in the spa.
Grounds were immaculate. They had a great area for kids to play golf or soccer and frisbee golf..
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have stayed at more than 1/2 of the worldwide 4 Seasons and I must say that this location feels awkward and does not display the class experience that one is used to from the brand. There has been high turnover and management was replaced in an effort to turn the location around, but they just did not cut the mustard. Cima seems to have experience on paper but lacks drive and dedication to the brand at this stage in his career. He should retire. This location needs a hungry, young hospitality manager that is up to date with today's hospitality trends. A visionary who understands what is hot in hospitality today.
I was very disappointed because I never felt that Four Seasons "red carpet" treatment as one experiences with other locations.
I had several complaints of poor service and brought them to the attention of management and I was brushed under the rug. They seem not to care as much at this location.
The grounds are amazing, but they lack the professional staff to follow through with providing that true Four Seasons Experience.
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Date of stay: March 2022
Rooms
Location
Service
Room Tip:The rooms are very small at this location
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jacqueline Kerns, Marketing at Four Seasons Hotel Westlake Village, California
Responded 28 Dec 2022
Dear 1TimeShareKing, First and foremost, thank you for taking the time to share your experience with us. We take all feedback very seriously. Your review below does not reflect the award-winning service the entire team works hard to provide. Nor does it reflect the spirit of our dedicated leaders who are at the helm of our operation. While we notice your recent review pertains to a stay that took place earlier this year in March, we would very much appreciate the opportunity to discuss specifics of your stay with you. This will help us to understand what we could improve upon. Please feel free to email jacqueline.kerns@fourseasons.com to arrange a phone call with our leadership team. Wishing you a happy festive season. Kind Regards, Jackie Kerns
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Washington DC, District of Columbia7 contributions
We were there in December and stayed in a fully renovated and spacious corner suite. Most all rooms are being updated, and all are extremely comfortable and tastefully furnished. You can’t go wrong, as it’s a beautiful hotel.
Huntington Beach, California5 contributions1 helpful vote
Typically you can cancel up to 24 hours before. I have a corporate rate there too so I can cancel later. You can always reach out to the concierge if you cancel after the date or time. They usually are very flexible to their clientele.
Hi - there are two restaurants and a grab and go with bakery, salads and sandwiches. But don't miss the chef's table if there is one during your visit!!
Washington DC, District of Columbia7 contributions
They are renovating the main restaurant, but there is the Japanese restaurant, and also the restaurant/bar which has nice tables outdoors for dining. Also a restaurant that serves breakfast/lunch/dinner. All are excellent. When needed, you can get the hotel car to take you nearby within 2 miles to any of the Westlake village shopping centers and there are plenty of restaurants.
There are more places to choose from in the Westlake Village area.
PRICE RANGE
S$751 - S$932 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
4 seasons hotel westlake village, four seasons westlake village, westlake village four seasons
LOCATION
United StatesCaliforniaWestlake Village
NUMBER OF ROOMS
269
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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