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Residence Inn Los Angeles Westlake Village

230 reviews
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Traveller (53)
Room & Suite (29)
Dining (2)
Overview
  • Excellent37%
  • Very good42%
  • Average12%
  • Poor4%
  • Terrible5%
Travellers talk about
“fire pit”(13 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3.0 Star Hotel
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Reviews (230)Write a Review
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All reviewsfire pitone bedroom unitmarriott propertiesthe breakfast areathousand oakssitting areaspacious roomsfront desk staffhome away from homebuffet breakfastwould definitely stay here againnice breakfastsanta barbaraconvenient locationchecking inmalibusuite
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11 - 15 of 225 reviews
Reviewed 19 July 2017 via mobile

I stay at a lot of Marriott properties and this one specifically 3 years in a row for my daughters tennis camp. This recent stay however was simply horrible. The cleanliness of his hotel was disgusting. I was given a room where the sheets had...More

1  Thank tplylar
Response from Ken P, Director of Sales at Residence Inn Los Angeles Westlake VillageResponded 20 July 2017

Hello tpylar, Thank you for taking the time to share your recent experience at the Residence Inn Los Angeles Westlake Village with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations....More

Reviewed 12 July 2017

Staff is always courteous. Place is newly designed, safe neighborhood. Breakfast is great! Rooms are clean and spacious. Work out room is a disappointment though. they have a pool and fire pit which pretty nice. They make effort to have some type of social hour...More

Thank 710kristophers
Response from AmandaParrish91362, General Manager at Residence Inn Los Angeles Westlake VillageResponded 13 July 2017

Dear 710 Kristopher- Thank you for taking the time to review the Residence Inn by Marriott Westlake Village online. We are delighted that you enjoyed your stay. We apologize for the gym that is on property being a disappointment and dropping your review to a...More

Reviewed 7 June 2017

If you're looking for poor service on all levels then this is the place for you. I'm an elite Marriott rewards member and have never experienced such deplorable service and poor communication on all fronts. I had booked a 2 bedroom suite for this past...More

2  Thank Carolyn C
Response from AmandaParrish91362, General Manager at Residence Inn Los Angeles Westlake VillageResponded 8 June 2017

Dear Carolyn C- Thank you for taking the time to share your recent experience at the Residence Inn Los Angeles Westlake Village. As the service standard of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations....More

Reviewed 5 June 2017 via mobile

Low water pressure and lack of hot water. Buffet was good. Be careful when booking, the posted rate changes. Mine changed $25 per room. Extra $100 . A hotel should not change rates. Will not stay there again.More

1  Thank ovillafellar
Response from AmandaParrish91362, General Manager at Residence Inn Los Angeles Westlake VillageResponded 6 June 2017

Dear Ovillafellar, Thank you for taking the time to write a review in regards to your recent stay at the Residence Inn Los Angeles Westlake Village. As a valued guest, we see that there is room for improvement based on your feedback. Please accept our...More

Reviewed 22 May 2017 via mobile

Stayed for four nights. Used Marriott Reward points which worked out well. Room was reasonably well designed, although the bathroom/vanity was a little crowded. Complimentary breakfast was average. Evening ice cream social was also average as the ice cream was not frozen, the beer was...More

Thank Cadbanker
Management response:Responded 25 May 2017

Thank you, Cadbanker for taking the time to review your stay at the Residence Inn by Marriott. We apologize for the sheets not staying on the bed and the ice cream not staying frozen at the evening mix. We are working to improve the guest...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Self-Serve Laundry
Dry Cleaning
Laundry Service
Multilingual Staff
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Outdoor pool
Tennis Court
Heated pool
Details
Price range
US$173 - US$356 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Westlake Village
#4 Business Hotel in Westlake Village
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$173 - US$356 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Westlake Village
#4 Business Hotel in Westlake Village
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (53)
Room & Suite (29)
Dining (2)
Pool & Beach (2)
Questions & Answers
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Room Tips
"Rooms on west side have extra noise from Lindero Canyon"
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"I've only been in one room but pick one near the elevator and non-smoking."
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"Near great restaurants that are walking distance. Poor customer service at hotel overall."
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"Get a room near the elevator. It could be a long walk if the room is in the middle of the hallway."
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