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Ameristar Casino Resort Spa Black Hawk

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1,298 Reviews from our TripAdvisor Community

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There are newer reviews for Ameristar Casino Resort Spa Black Hawk
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Showing 1,291: English reviews
ROCK PORT
Reviewed 2 weeks ago

My kids and I stayed there so we could ski at Winter Park. The hotel pool and hot tubs were cool but our room was hot and the ac wouldn't cool it down. We called and asked them to fix it and they tried but they didn't follow up to see if what they did fixed it, which it didn't....

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Helpful?
Thank Brian T
Stephanie D, Guest Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review

Good afternoon - Thank you for choosing to stay and play with us at Ameristar during your ski trip. We sincerely appreciate your feedback regarding the room temperature and the buffet. We will be sure to pass your comments along to our leaders. and we hope to see you again soon. Kind Regards, Ameristar Black Hawk.

Denver, Colorado
Reviewed 2 weeks ago

We visit here several times each year with our adult children for some "grown up family fun.". We spend enough in the casino that our rooms are usually complimentary, but even if I had to pay they would be good value. Spacious, modern and clean, they are very comfortable with a huge bathroom, marble appointments. The views out the rooms...

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Helpful?
Thank mhkay
Stephanie D, Guest Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review

Good afternoon - Thank you for choosing to stay and play with us at Ameristar, and for being loyal mychoice members. We sincerely appreciate your feedback, and we hope to see you again soon. Kind Regards, Ameristar Black Hawk.

Westminster, Colorado
Reviewed 2 weeks ago via mobile

The checkin was fast. Our room was on the 27th floor. The beds are comfortable. The bathroom is clean. The tv works. The room is quiet. We relaxed watching tv. We will go to the casino after we watch the news on tv. I've stayed at Ameristar many of times, I'm a Colorado native. I will go to the pool...

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Helpful?
Thank ilovetotravvel2
Stephanie D, Guest Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review

Good afternoon - Thank you for choosing to stay and play with us at Ameristar. We're thrilled to hear you enjoyed your comfortable and well-appointed rooms, and the wonderful hot tub and gaming options. We sincerely appreciate your feedback, and we hope to see you again soon. Kind Regards, Ameristar Black Hawk.

Roseville, Minnesota, United States
Reviewed 3 weeks ago

My husband and I came here on our honeymoon in 2013 and had a wonderful time. We decided to have our family (adult children) Christmas here this year and I am so disappointed. When I booked months ago I asked if it were possible to upgrade my children's room for part of their Christmas present. The person that checked us...

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Helpful?
Thank Debbie W
Stephanie D, Guest Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review

Good afternoon, Debbie - Thank you for your recent review. We sincerely appreciate your feedback regarding your experience, but we're concerned to see you didn't have a 5-star experience with us. We would like to learn more about your stay. Could you please email us at socialmediaabh@ameristar.com with additional details? We look forward to hearing from you shortly. Kind Regards,...

Reviewed 3 weeks ago

We haven't stayed in Ameristar for about 2 yrs. Pinnacle had just taken over, was the last time. We stayed for 2 nights. Check in no problem, room no problem. Gambling Big Problem. I am a 60 yr old women, and I swear that security was following me around. Same dude showed up too many times where I was and...

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Helpful?
Thank Connie J
Stephanie D, Guest Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review

Good afternoon - Thank you for your recent review. We sincerely appreciate your feedback regarding your experience with our security and dining teams, and we're concerned to see you didn't have a 5-star experience with us. We would like to learn more about your stay. Could you please email us at socialmediaabh@ameristar.com with additional details? We look forward to hearing...

Denver, Colorado
Reviewed 10 December 2016 via mobile

I'm a regular poker player every few months here. My wife and I have also used the spa on several occasions. The in laws were in town (Denver) and they like to gamble. So we booked a couple rooms and had the spa experience as well. As usual, the spa was top notch. Everything from the staff, the the ambience,...

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Helpful?
Thank John W
Stephanie D, Guest Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review

Good afternoon - Thank you for choosing to stay and play with us at Ameristar, and thanks for bringing the in-laws up to visit! We are thrilled to hear the spa and your experience with us did not disappoint. We sincerely appreciate your feedback, and we hope to see you again soon. Kind Regards, Ameristar Black Hawk.

Henderson, Colorado
Reviewed 7 December 2016

Have stayed at your hotel several times always ask for a soft bed as we are not comfortable in a very firm mattress. Our last stay the bed felt like a block of concrete my husband or I got very l sleep; I even tried sleeping in the chair. We enjoy the casino,spa and food, but where do you get...

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Helpful?
Thank c0uie
Stephanie D, Guest Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review

Good evening - Thank you for taking the time to review your recent stay. We sincerely appreciate your feedback regarding the beds. We will be sure to pass your comments along to our hotel team. Kind Regards, Ameristar Black Hawk.

Como, Colorado
Reviewed 2 December 2016

Called up early to see if the Deluxe room included the garden tub. "Suuurrrre!!!" No discount for disabled Vets. Get there, no garden tub. Send me with a key card to a room that is occupied. Manager seems disinterested(Gary). Sends me to another room, key card doesn't work again. Back to the check in counter. I asked for a refund...

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Helpful?
1Thank sshelley551
Stephanie D, Guest Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review

Good afternoon - Thank you for your recent review. We sincerely appreciate your feedback, but we're concerned to see you didn't have a 5-star experience with us. We would like to learn more about your stay. Could you please email us at socialmediaabh@ameristar.com with additional details? We look forward to hearing from you shortly. Kind Regards, Ameristar Black Hawk.

Bartlesville, Oklahoma
Reviewed 1 December 2016 via mobile

When we arrived the check in was really quick and efficient. The room was very clean and my wife loved that they had a tub and shower. All the furnishings were very nice. I would have appreciated a guide to the hotel with information on hours and phone numbers. We had valet parking and information said we could text for...

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Helpful?
Thank Oktraveler83
Stephanie D, Guest Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review

Good afternoon - Thank you for choosing to stay and play with us at Ameristar. We're thrilled to hear you enjoyed the clean and beautiful rooms. Thank you for your comments regarding the in-room information and phone transfers. We sincerely appreciate your feedback, and we hope to see you again soon. Kind Regards, Ameristar Black Hawk.

Spring Lake Park, Minnesota
Reviewed 1 December 2016

Great hotel, not so great food. Spa is good. roof top swimming pool and outdoor hot tub. Very nice rooms, but they never cleaned our room so that was disappointing since we spoke with 2 other housekeeping people and called housekeeping. We go every time we go to Denver . Don't know if we will go back. Talked to the...

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Helpful?
1Thank BunnyOrrben
Stephanie D, Guest Relations Manager at Ameristar Casino Resort Spa Black Hawk, responded to this review

Good afternoon - Thank you for your recent review. We sincerely appreciate your feedback, but we're concerned to see you didn't have a 5-star experience with us. We would like to learn more about your stay. Could you please email us at socialmediaabh@ameristar.com with additional details? We look forward to hearing from you shortly. Kind Regards, Ameristar Black Hawk.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Timberline Grill
Timberline Grill
Cuisines: American, Armenian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ameristar Casino Resort Spa Black Hawk is a completely new luxury hotel and spa in the Denver area. This Ameristar Hotel in Black Hawk has 536 spacious guest rooms with 64 suites, many featuring panoramic views of the Rocky Mountains. You’ll find a full-service day spa and the only pool in Black Hawk at this Ameristar Resort. Guests may also enjoy an on-site Fitness Center, indoor/outdoor swimming pool and a two-story casino with rustic elegance. ... more   less 

Additional Information about Ameristar Casino Resort Spa Black Hawk

Address: 111 Richman Street, PO Box 45, Black Hawk, CO 80422
Region: United States > Colorado > Black Hawk
Price Range: $167 - $439 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ameristar Casino Resort Spa Black Hawk 4*
Number of rooms: 536
Reservation Options:
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Also Known As:
Ameristar Casino Resort Spa Black Hawk Hotel Black Hawk
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Questions & Answers

Here's what travellers have asked, with answers from Ameristar Casino Resort Spa Black Hawk staff and other travellers.
21 questions
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Raleigh, North Carolina
Raleigh, North Carolina
7 months ago
over a year ago

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Questions? Get answers from Ameristar Casino Resort Spa Black Hawk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better!”
 of 5 bubbles johnathanm282, 5 Jan 2017 | Read review
“Nice pool and hot tubs.”
 of 5 bubbles S6873HEbriant, 30 Dec 2016 | Read review
“Don't spend much time in my room.”
 of 5 bubbles 802robinf, 10 Nov 2016 | Read review
“Higher rooms have better views of the area.”
 of 5 bubbles Z2533MMemmah, 27 Oct 2016 | Read review
“Have not had a bad room when staying at Ameristar”
 of 5 bubbles 609jillp, 26 Oct 2016 | Read review
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