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The dinner at Winifred's was delicious. However, I have never had a worse night's sleep than in this hotel. The mattress was HARD and lumpy, the pillows were terrible and 2 other couples who also stayed at the hotel said the same thing. The bathroom...More
We read about the Ice Festival and since we were going to be in Denver for the weekend, we decided to go to Cripple Creek for the night. We had our Shih Tzu dog with us and the Double Eagle was the only hotel that...More
Response from OPSMGR442, Guest Relations Manager at Double Eagle Hotel and CasinoResponded 2 weeks ago
Thank you for such a nice review, we do strive to always ensure customer service and to help our guests in any way possible. We are so glad you enjoyed your time with us and hope you re-visit soon!
First off...fingerprints in room on top of microwave and fridge. The blanket on bed had large burn holes in it (non smoking room) supposedly. Stains on sink vanity...it does not appear they have put a penny into it since they opened. There are definitely better...More
We were invited by my Aunt and Uncle to come up to the Double Eagle in Cripple Creek. The room was reserved and paid for by my aunt. Upon check in we were unable to reach my aunt and they would not let us check...More
The room needed much updating . . . old box tv that barely worked, dirty and very old blanket on bed. The pillows had been washed many times, they were falling apart. They need to seriously renovate these hotel rooms if they want to stay...More
Response from weswife B | Reviewed this property |
Hey Vern, My husband and I first visited the Double Eagle with another couple who visits this casino often. I think you need to visit the service desk upstairs from the casino. They were exceptionally nice and gave us... More
Hey Vern, My husband and I first visited the Double Eagle with another couple who visits this casino often. I think you need to visit the service desk upstairs from the casino. They were exceptionally nice and gave us several discounts. By the way, there is an ongoing senior discount and also a veterans discount. Stop by and talk with them. The women at the desk were very nice and I am sure they will help you out. Be honest, but speak up. Good luck and have fun.