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Hubby and I stayed here twice already this year-- Feb and March. The first time (tagged along on a business trip) we were so impressed. Loved the little note the lady who checked us in slipped under our door that night. She was happy and...More
Thank AJ J
Response from vitaliy f, Manager at The Westin Denver DowntownResponded 16 March 2018
Thank you for your feedback! Glad to hear about all these positive interactions. Unfortunate, we do our best to offer late check out, and I know we approved 1pm for you. If we have that availability to do longer, then we will. All depends how...More
The staff here was extremely friendly! Offered local suggestions for dining and sent a hand written note to welcome us. The beds were extremely comfortable, the rooms could use an update but I am sure they are aware of this.
Response from vitaliy f, Manager at The Westin Denver DowntownResponded 12 March 2018
Thank you so much for your feedback! I'm thrilled to hear that staff made you feel welcomed and valued! I love the note idea, and I'm glad you were able to experience it!
Coming to attend a wedding and the first reservation agent made three separate reservations for a three night stay and also failed to give me the wedding rate. I called and spoke to Gina and she was great, Redid the reservation so it is all...More
Response from vitaliy f, Manager at The Westin Denver DowntownResponded 7 March 2018
Thank you for the feedback - I'm thrilled to hear that we were able to fix reservations opportunities. gina does her best to ensure that guests are taken care of.
I was there to attend a Nuggets game with my teenage son. Let me just say Great Hotel! The room was amazing, it was spacious with comfortable beds and pillows. Awesome breakfast buffet in the morning. The staff was top notch. In particular, the front...More
2 Thank cubuff4
Response from vitaliy f, Manager at The Westin Denver DowntownResponded 2 March 2018
Thank you for the feedback! Thrilled to hear that our Front Desk Manager Gina made sure that you have a pleasant stay! We look forward to your trip back to Denver!
poor for the price. the valet is over 40 dollar. No breakfast. upgraded room overlooked a gray rooftop. Locked out of my room for a bit. not planning on ever giving this hotel my money again. it does have a pool. but its only useful...More
Response from vitaliy f, Manager at The Westin Denver DowntownResponded 27 February 2018
Thank you for the feedback - I'm sorry for parking charges. We do offer valet for $42 per night. This does include in/out privileges. We are one of the more affordable locations. We do offer outside heated pool, the pool is usable year-round. Thank you.