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General Palmer Hotel

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428 Reviews from our TripAdvisor Community

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Showing 408: English reviews
Los Alamos, New Mexico
Reviewed 8 October 2016

Love the hotel and town. Restaurants are great too. Always have a great time. We like the General Palmer over the Strator, which is nice too but too crowded and the breakfast there is not as good. And your parking is better, a nice big lot right behind the hotel.

Review collected in partnership with this hotel
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Helpful?
Thank LA6434
Management response:

Dear LA6434, Nothing like cutting to the chase :) We certainly enjoyed having you here and giving us the opportunity to turn on our General Palmer charm. Thank you so much for taking the time to write such a wonderful review. Our staff certainly does their best to offer a wonderful stay. Safe travels, The General Palmer

New York City, New York
Reviewed 7 October 2016 via mobile

The reception area of this historic hotel looks nice, but that's about all I saw of it. On arrival, I was told I was in the Palace Suite, which is not park of the main hotel building, it is an annex on the other side of the car park. The room itself in the Palace Suite was fine - decent...

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1Thank GingerMatti1
Management response:

Dear GingerMatti1, You booked from our website, and it is VERY clear what rooms are located in the Palace Wing. Interesting that your review says "traveled solo." That's not the case your husband/partner checked in you NEVER stepped foot in the Hotel Lobby. We do make it quite clear on all sources of booking that nine (9) of our thirty-nine...

Pensacola, Florida
Reviewed 6 October 2016

Vacationing with another couple, we flew in to Denver and then made the southwestern drive to Durango specifically to ride the old train and to see the mountainscape around Ouray--I say this only because several people we met in Denver and Boulder had never made the trip down. A vibrant small city, Durango and its train and the General Palmer...

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Helpful?
Thank Humbug42
Management response:

Dear Humbug42, We are so happy to hear that you enjoyed your stay! Thank you for taking the time to write such a lovely review. It's wonderful to hear that a traveler is exploring areas outside of the norm :) There is so much that Durango, and other adjacent areas have to offer, and our hotel provides a wonderful location...

Brookings, South Dakota
Reviewed 6 October 2016

Was very easy to find off highway 160. Hotel downtown, and half block from touring train depot. Steam engine stops right behind hotel. Which was cool. Main hotel classy with a good breakfast in the morning. Accommodations were another thing. Thought we were going to stay in the main hotel, but was put up in a 9 room unattached part...

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Thank 19Todd82
Management response:

Dear 19Todd, As your friend mentioned and I we responded...We've never had a complaint about the smell...Your complaint was never brought to the hotel's attention and the first we heard about it was from TripAdvisor. Perhaps had we known we could have looked into the problem. The Palace wing of the General Palmer Hotel is in the original historical Palace...

Shelton, Connecticut
Reviewed 5 October 2016 via mobile

Staff was wonderful, room was clean and comfy but do not stay in the palace suites building because the restaurant below vents directly into your room. It was honestly the worst smell ever.. we woke up and left to find a new hotel.

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Helpful?
Thank JanellePiskura
Management response:

Dear JanellePiskura, Not sure how to even answer your complaint about the smell. We are sort of awestruck by the coincidence that two people staying the same time complained about the same thing...and what makes it weird is that complaint was never brought to the hotel's attention. Next time let us know in advance of a not so good review...

Hertfordshire, England.
Reviewed 3 October 2016

We both loved this hotel! A very gracious check in. Very attentive young gentleman available to help with taking luggage to rooms. Liked the motto placed on the reception desk. Think it said if memory serves right - We are ladies and gentlemen serving ladies and gentlemen. Room very plush and charming from the deep carpet to the small finishing...

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Helpful?
Thank Wonderar
Management response:

Dear Wonderar, We are so happy to hear that you enjoyed your stay! Thank you for taking the time to write such a lovely review. Our location certainly gives our guests easy access to all the wonderful things Durango has to offer. We look forward to your next stay at The general Palmer Hotel.

A TripAdvisor Member
1 review
Reviewed 3 October 2016 via mobile

Beautiful rooms, plush beds, crystal soap dishes, keurig coffee with real 1/2 and 1/2! So nice and clean with the historical ambiance to go with it!!!! Staff is very friendly and helpful! Wish I could stay longer!

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Thank A TripAdvisor Member
Management response:

Thank you for taking the time to review and acknowledge us. It means a great deal when people let us know about the experience. We can only be as good as our guests & staff. Your review reminds allof us that we are doing our job with the guest in mind. Thank You, The General Palmer

Cheltenham, Pennsylvania
Reviewed 3 October 2016

Everything about General Palmer Hotel is special. The decor is right out of a classic American Western movie. The room was small but beautifully appointed. The best way to describe it is "charming".The bed is comfortable. The staff is super nice and the front desk goes out of their way to help with suggestions of where to go, how to...

Review collected in partnership with this hotel
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Thank Neile D
Management response:

Dear Neile D, We are so glad that you enjoyed your stay and are a new General Palmer fan :) Our staff goes out of their way to assure the needs of our guests and that you noticed makes all the difference, Thank You, The General Palmer

Westcliffe, Colorado
Reviewed 2 October 2016

The folks at the front desk were so nice to work with & facilitated in getting all the reserved rooms sorted out with ease. We were a group of 15 & the General Palmer staff helped to make this a very special time. I look forward to visiting Durango again & staying at the General Palmer. The breakfast was very...

Review collected in partnership with this hotel
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Helpful?
Thank Catherine L
Management response:

Dear Catherine L, We loved your group as well and are so happy you chose us :) It was our pleasure to facilitate all of your needs...everyone in your party was so nice and it always makes our job a pleasure when you have such lovely guests. Thank You, The General Palmer

Hilton Head, South Carolina
Reviewed 1 October 2016

The General Palmer, a AAA 4 diamond and a TripAdvisor 4.5 rated hotel does not live up to it's rating. Rooms are decorated in antique furniture ( may be real or reproductions) that seem appropriate, however, the rooms are quite small. Access to the upper floors is by stairs or a cage elevator that barely held two people was luggage....

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Helpful?
Thank Golfdoc77
Management response:

Dear Golfdoc77, Your review is a surprising one. You are correct we have been a 4-Diamond AAA (the only property in Durango) hotel for 33 consecutive years. With thousands of very satisfied guests having visited us the one thing we learned after all these years is that you can't please everyone. I'm truly sorry we let you down. Not clear...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Concierge
  • Meeting Rooms
Official Description (provided by the hotel)
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more   less 

Additional Information about General Palmer Hotel

Address: 567 Main Ave, Durango, CO 81301-5422
Region: United States > Colorado > Durango
Price Range: $130 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — General Palmer Hotel 4*
Number of rooms: 39
Reservation Options:
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Also Known As:
General Palmer Durango
Hotel General Palmer
Hotel Style:
#2 Romantic Hotel in Durango
#6 Family Hotel in Durango
#7 Business Hotel in Durango
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Questions & Answers

Here's what travellers have asked, with answers from General Palmer Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We liked room 203 but saw some others that looked very nice.”
 of 5 bubbles ReeSue, 8 Mar 2017 | Read review
“Close to the train staton.”
 of 5 bubbles 981DD, 3 Mar 2017 | Read review
“Interior rooms are cheaper, but the street view rooms are nice (and there is little street noise)”
 of 5 bubbles 761stephenf, 13 Feb 2017 | Read review
“Be sure to ask for a room with a window!”
 of 5 bubbles 675jeannes, 13 Feb 2017 | Read review
“There are interior rooms with no windows, so be aware of this when making reservations.”
 of 5 bubbles , 13 Feb 2017 | Read review
5 of 5