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Need to reevaluate staff & to be re-adjusted for an employee revaluation. The guy who checked us in was Tyler & he reeked of alcohol. It's just unprofessional & makes this hotel look bad; Not just the hotel but the staff and management.More
Response from Icaretwo, Owner at Best Western Durango Inn & SuitesResponded 13 August 2016
I am shocked. This is the first I am hearing of this, and on TripAdvisor. How utterly disappointing. discouraging and sad, for all of our staff who work so hard at what they do, and are proud of their job, to have it ruined by...More
PROS: Good location, room was clean, accomodating reservation desk, parking lot was easy to enter and exit, nice pool, nice breakfast room, mini-refrigerator in room.
CONS: A/C didn't keep the room comfortable, no elevator, no microwave, no in-room safe, pricey (but most area hotels are),...More
Thank Mary Y
Response from Icaretwo, Front Office Manager at Best Western Durango Inn & SuitesResponded 14 August 2016
Thank you for taking the time to leave us a review about your most recent stay at our property. We are delighted to hear our front desk staff and cleaning staff all met your expectations. Thank you for your input about our breakfast, rooms, and...More
I will never visit another Best Western establishment again and will do my utmost to ensure none of my colleagues or family do either. I stayed for my first time at a Best Western in Cortez with some of my family the night before and...More
Clean room, great staff, comfortable beds, great location that is a short walk to downtown. We were always greeted with a smile and hello from all of the staff during our visit. I will stay here again if I'm ever this way.More
Thank Lewis F
Response from Icaretwo, Front Office Manager at Best Western Durango Inn & SuitesResponded 12 August 2016
Wow! Thank you for leaving us such a wonderful review on how we did during your stay. We are delighted to know that you were greeted with a smile from check-in to check-out. We would love to see you again if you are ever through...More
Convenient dog park behind motel & dog welcomed with treat bag! Bedroom is separate from den. Comfy bed & nice hot breakfast. A little dated, but clean & comfortable! A/C was a little iffy. Adjacent café was convenient!More
Thank Glenda C
Response from Icaretwo, Owner at Best Western Durango Inn & SuitesResponded 8 August 2016
Thank you for your review. We are glad you enjoyed your stay and our pet friendly environment. We are thrilled you chose us and look forward to seeing you again. I am sorry you found the A/C iffy. We will need to do some more...More
US$149 - US$212 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#11 Romantic Hotel in Durango
#13 Family Hotel in Durango
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available
Number of rooms
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Response from Icaretwo | Property representative | Reviewed this property |
I keep thinking this I have responded to your request! We do allows pets. If you are looking for an Inn without pets I would highly recommend the Best Western Mountain Shadows or the Best Western Rio Grande. We do not have... More
I keep thinking this I have responded to your request! We do allows pets. If you are looking for an Inn without pets I would highly recommend the Best Western Mountain Shadows or the Best Western Rio Grande. We do not have rooms that we do not allow pets. Hope that helps! Happy travels.
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"First floor has access to large back yard. Upper rooms have balconies to look out over the back yard."