Keystone Lodge And Spa
22101 US Highway 6, Keystone, CO 80435-6007
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Avg. S$220 /night, 10/7 - 10/8
S$312
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S$249
per night
S$185
per night
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#2 of 5 hotels in KeystoneLocation
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The Keystone Lodge & Spa is surrounded by the majestic Rocky Mountains and thousands of acres of national forest. Keystone Lodge is on the shuttle route, so guests can zip over to the ski lifts at a moment's notice as well as access to a host of winter and summer activities, including skiing, ice skating, cross country, mountain biking, golf, tennis, rock climbing, whitewater rafting and more. Take a break from your adventures and luxuriate in our state-of-the-art spa with a full range of relaxing and rejuvenating spa treatments. The Lodge includes a steam room, indoor and outdoor hot tubs, an outdoor heated swimming pool, and an equestrian center. Treat yourself to an exceptional dining experience at the Bighorn Bistro while taking in the splendid views of the Continental Divide and Keystone Lake. Or grab a quick bite at the convenient Lakeside Deli.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Parking
Sauna
Hot bath
Outdoor pool
Heated pool
Restaurant
Breakfast available
Outdoor dining area
Snack bar
Vending machine
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
24-hour front desk
Dry cleaning
Laundry service
Room features
Desk
Private balcony
Safe
Iron
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Private bathrooms
Complimentary toiletries
Hair dryer
Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Family
Languages Spoken
English
Hotel links
Location
22101 US Highway 6, Keystone, CO 80435-6007
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 47 out of 100
47
Eagle County Airport
80.9 km•
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98 Restaurants
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721Reviews31Q+A100Room tips
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Detailed Reviews
We stayed four nights and finally after returning on the third day called and asked that our bathroom be actually cleaned. (There was hair on the floor when we arrived.) The sink had been left with coffee splashes, vanity not wiped and tub not cleaned. Room was not vacuumed until we specifically requested it. (Bathroom floor was never cleaned). The staff was generally not friendly...questions were answered but that was it. No friendliness. No bathrobes are provided so it is very awkward to use the pool/spa facilities as we had packed skiwear and not coverups etc. This is billed as a spa....where are the bathrobes? Other guests who had stayed there before stated that robes had previously been provided. We asked if we could borrow robes from the spa but the answer was no. Shower head was a low flow fine mist. Hardly relaxing after a day of skiing. Not a four star experience. What is the $30/night resort fee for???
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel hallways and lobby are slightly dated and could use a refresh. The rooms are large, clean, beds comfortable and there are extra amenities you will not find in many area hotels, such as use of spa saunas, steam rooms and pools, complimentary robes, glass carafes of fresh water daily, full size lotions, soaps, shampoos, conditioner in the bathroom. We made use of the humidifier also. Bring your refillable drink container, there is a machine in the lobby that delivers fresh water as well as soda stream options. Great to use before heading out to explore for the day. There is no air conditioner in the rooms, although we were very comfortable using the fan in the room. You can leave your balcony door open as well to moderate the temp.
One minus, we booked through trip.com because they offered a lower rate than booking direct. The resort fee is actually $35 NOT $25 and there was an additional $9.99 unexplained daily fee that was also charged, although we did not use the valet and self-parked across the street.
Overall, a very nice, relaxing trip.
One minus, we booked through trip.com because they offered a lower rate than booking direct. The resort fee is actually $35 NOT $25 and there was an additional $9.99 unexplained daily fee that was also charged, although we did not use the valet and self-parked across the street.
Overall, a very nice, relaxing trip.
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Date of stay: August 2022
Rooms
Cleanliness
Service
Room Tip: Ask for Mountain View with a balcony
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dustin Stokes, General Manager at Keystone Lodge And Spa
Responded 18 Aug 2022
Dear J1784QRtiffanyr, Thank you so much for taking the time to review your recent visit. I am so happy to hear that you found the rooms and amenities to be so great! I am so sorry to hear that Trip.com did not have the correct information, I will ensure we reach out to them to correct their content. I do hope you have the opportunity to come back and visit again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our week trip to Keystone is one of the best vacations that we had. Booking at the Keystone Lodge and Spa is what made the different, they have a direct route via hotel shuttle to the Lifts, can store ski/snowboarding equipment at the lifts overnight for free, and simply have the most upbeat staff anyone could ask for. This hotel is designed around the customer experience as its top priority with great cleaning staff, amazing front desk staff (Halie, Ben, and Paige), and awesome valet workers directing traffic all of which are supported by a personable General Manager that seeks to make family vacations the best they can be. I will always make staying here my first choice for trips and definitely recommend this place for anyone. Staying in a Loft enabled my wife and I to have more space so we could return via Lodge shuttle at noon to have lunch in the lower part and then use the same shuttle to return directly for the lifts. Can't wait to stay here again!
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Date of stay: January 2021
Rooms
Location
Service
Room Tip: Lofts are highly recommended and worth it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Asmus, Guest Services / Front Office at Keystone Lodge And Spa
Responded 22 Jan 2021
Dear Taylor, I want to thank you for staying with us at the Keystone Lodge and Spa, and for taking the time to share your experience here on TripAdvisor! We're pleased to hear that you enjoyed your time with us, that you found our shuttle to the lift helpful, and that your interactions with our Front Desk Staff were positive. Our General Manager likes to take a hands on approach to our day to day operations, and it's good to hear that he made a good impression on you as well. We all hope to see you again very soon. Have a great day! Daniel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'll start with the positive - the place is relatively newer/nicely decorated in a mountain/western theme. It's very clean, and the front desk is open 24 hours.
That's about all that makes it a hotel vs. a motel. Right now, "due to Covid," they are not providing housekeeping at all; have limited amenities; and don't carry cash at the front desk (though they still charge a ~$60 resort fee for housekeeping, amenities, and things like snow removal in the common areas - in other words maintaining and operating the place).
Front desk vacillated between unhelpful to pleasant and somewhat slow.
Our room was handicapped accessible, which is fine, but we did not need those requirements. The shower/tub had no grit, and my daughter fell while taking a shower (and I almost did, but caught myself on one of the bars). At night, there was an engine sound that continued all night.
Maybe this is better when Covid is not going on, but I have been to numerous other hotels during Covid, and they have not stripped things to the bare minimum. My guess is it's simply a cost savings measure under the guise of keeping people safe.
That's about all that makes it a hotel vs. a motel. Right now, "due to Covid," they are not providing housekeeping at all; have limited amenities; and don't carry cash at the front desk (though they still charge a ~$60 resort fee for housekeeping, amenities, and things like snow removal in the common areas - in other words maintaining and operating the place).
Front desk vacillated between unhelpful to pleasant and somewhat slow.
Our room was handicapped accessible, which is fine, but we did not need those requirements. The shower/tub had no grit, and my daughter fell while taking a shower (and I almost did, but caught myself on one of the bars). At night, there was an engine sound that continued all night.
Maybe this is better when Covid is not going on, but I have been to numerous other hotels during Covid, and they have not stripped things to the bare minimum. My guess is it's simply a cost savings measure under the guise of keeping people safe.
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Date of stay: March 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dustin Stokes, General Manager at Keystone Lodge And Spa
Responded 17 Mar 2021
Dear ano241, Thank you for taking the time to share your experience. I am glad to hear that you felt the property was decorated well, modern and clean! CDC guidelines do provide guidance on removing daily housekeeping services. In an effort to help our staff and guests safe we have chosen to adopt this guidance. As for the tubs, I appreciate the insight you provided and we have begun to examine the tubs and see if it may be time for an upgrade here. I am happy to let you know that this is now on the docket to be addressed in April. I do hope you have the opportunity to come back and experience all that the Lodge has to offer in a time when there are not so many regulations and guidance around how to operate during a pandemic. Please reach out to me directly should you chose to return or if you would like to discuss this further. dstokes@vailresorts.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pretty much every aspect of the hotel was lackluster.
Called the day before to ask for early check in. Was told it wouldn’t be a problem.
Hotel is empty when we arrive at 2pm. They tell us room won’t be ready until 4.
Valet won’t park our car until check in at 4.
On site lounge says it opens at 3 but no bartender is there.
Restaurant service was horrendous. Food was actually worse than the service somehow. Shocked at how that’s possible.
Hotel itself looks like it was due for an upgrade about 20 years ago.
Room itself says housekeeping every other day…but what they mean is you need to repeatedly request that they come and they still don’t show.
Called to ask them to come clean the room on my third day. Was told someone would come after 4:30. No one came.
Next morning I requested house keeping before 1 so my son could nap. They said they would be right up. Never came. Came to my room at 1:30 when my son was napping.
Manager on duty just smiled and smirked at me when I was visibly upset sharing my frustrations. She made it seem like it was weird someone four days into their stay wanted their trash emptied and room cleaned.
Hotel obviously places a premium on cheap unskilled labor, it shows across the board. No hospitality. No service. Dirty hotel. Outdated facilities.
Would not return. Would not recommend. Hands down the worst lodging experience I’ve had in years.
Called the day before to ask for early check in. Was told it wouldn’t be a problem.
Hotel is empty when we arrive at 2pm. They tell us room won’t be ready until 4.
Valet won’t park our car until check in at 4.
On site lounge says it opens at 3 but no bartender is there.
Restaurant service was horrendous. Food was actually worse than the service somehow. Shocked at how that’s possible.
Hotel itself looks like it was due for an upgrade about 20 years ago.
Room itself says housekeeping every other day…but what they mean is you need to repeatedly request that they come and they still don’t show.
Called to ask them to come clean the room on my third day. Was told someone would come after 4:30. No one came.
Next morning I requested house keeping before 1 so my son could nap. They said they would be right up. Never came. Came to my room at 1:30 when my son was napping.
Manager on duty just smiled and smirked at me when I was visibly upset sharing my frustrations. She made it seem like it was weird someone four days into their stay wanted their trash emptied and room cleaned.
Hotel obviously places a premium on cheap unskilled labor, it shows across the board. No hospitality. No service. Dirty hotel. Outdated facilities.
Would not return. Would not recommend. Hands down the worst lodging experience I’ve had in years.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dustin Stokes, General Manager at Keystone Lodge And Spa
Responded 23 Jan 2023
Dear 727sun, I appreciate you taking the time to provide your insight and experience regarding your recent visit. I am sorry to hear that you were not happy with your visit. Please do call or write so we may further discuss your experience. dstokes@vailresorts.com or 970-496-4192.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When I booked this room, I called the number listed under the “website” link for the reservation. They gave me a price and repeatedly said “That includes everything. All taxes and fees and everything. That will be the total price “ and said the “third party” sites would be higher because they didn’t include taxes and fees. she repeated that more than once. When we went to check out, they said we still owed an additional $70 resort fee. When I told them I had been assured the rate I paid included everything they insisted since I’d booked through a third party it didn’t.
Also, the front desk was SUPER nice, just completely unhelpful. We asked if they had recommendations for restaurants, things to do, shops we could explore, anywhere we might find pamphlets on things to do. We were told “no/not really/you’ll have to go to Dillon or Silverthorne”. Really? Not ONE recommendation?
The room was nice, but this place would be a nightmare for anyone disabled. The rooms are all one long hallway and the wheelchair lift to the restaurant was broken. Exits were a nightmare.
Also, the front desk was SUPER nice, just completely unhelpful. We asked if they had recommendations for restaurants, things to do, shops we could explore, anywhere we might find pamphlets on things to do. We were told “no/not really/you’ll have to go to Dillon or Silverthorne”. Really? Not ONE recommendation?
The room was nice, but this place would be a nightmare for anyone disabled. The rooms are all one long hallway and the wheelchair lift to the restaurant was broken. Exits were a nightmare.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from member_full_name, General Manager at Keystone Lodge And Spa
Responded 5 Jul 2021
Dear Carries665, Thank you for taking the time to review your stay. I am glad to hear our Front Desk team was nice and friendly. I apologize that the team did have more recommendations, we will definitely look into how we can help the team feel more comfortable with the offerings in Keystone. I do hope you have the opportunity to come to visit with us again at the Keystone Lodge and Spa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1) The mechanical systems are loud and kept me up all night both nights. When I asked the front desk to change my room it could not be accommodated and the young person working there was absolutely clueless about what I was talking about. I know I was not the only person at this conference who had this issue. Others were accommodated by switching out their rooms. I was basically comped one night of resort fees.
2) Your facilities are dated. For the price/room paid for this conference it would have been better to stay up the road for cheaper.
3) The amount of fees/surcharges/taxes/etc line items on the billing statement is astounding.
4) The cheap hair dryer in the bathroom kept dying after one minute of use until it cooled down. Why. Why furnish your rooms with cheap appliances that dont work. It would have been better to buy some quality ones and have the guests call and borrow one for their stay than to furnish each room with garbage.
5) The wifi systems went down in the middle of the day when I had a deadline due. The phone reception was terrible in the building and I had to go outside on the patio to make/take calls.
2) Your facilities are dated. For the price/room paid for this conference it would have been better to stay up the road for cheaper.
3) The amount of fees/surcharges/taxes/etc line items on the billing statement is astounding.
4) The cheap hair dryer in the bathroom kept dying after one minute of use until it cooled down. Why. Why furnish your rooms with cheap appliances that dont work. It would have been better to buy some quality ones and have the guests call and borrow one for their stay than to furnish each room with garbage.
5) The wifi systems went down in the middle of the day when I had a deadline due. The phone reception was terrible in the building and I had to go outside on the patio to make/take calls.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dustin Stokes, General Manager at Keystone Lodge And Spa
Responded 11 Nov 2022
Dear S_Shep0627, Thank you for taking the time to review your stay. I am glad to hear that the Front Office team was able to offer compensation for the issues encountered. We have extremely robust internet, I am sorry to hear that there was a brief outage at a critical time you needed it. Cell signal in the mountains can definitely be spotty. As the hotel is often full for conferences, it can make relocation of rooms tricky in the late hours after the majority of guests have arrived. I hope you have the opportunity to come and experience the resorts of the Rockies again in the future, maybe one that is in an incorporated city may be able to offer more of what you may be looking for for your preferred experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Do not stay here if you have a dog. This hotel is terrible we traveled with a service animal and we called multiple times to see if we would have to pay any fees for bringing her and they said no. The shower drain didn’t work at all our whole stay and we got two full beds instead of the king bed we had paid for. The air quality inside is terrible and the air conditioners don’t work. When we checked out they told us we had to pay over $500 dollars extra for our service animal and spa fee. The spa fee is $40 dollars a day per person even if you don’t use the amenities which is a scam and you have to pay $100 a day if you bring your pet. We talked to the manager and she was very rude and basically told us she didn’t care and that we were going to get charged regardless. As a manager you have to be understanding and treat people with respect which wasn’t the case for us.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dustin Stokes, General Manager at Keystone Lodge And Spa
Responded 6 Dec 2021
Dear O2158PNcynthiah, I am sorry to hear of the issue encountered during your stay. I am thinking that you must have stayed at a different property as our nightly resort fee is $35 per room night, not per person, and has nothing to do with the Spa. Our pet fee is $35 per night, not $100 per night. Our room configuration is either a King Bed or 2 Queen Beds, not full beds. We also do not have A/C. If you did stay at the Keystone Lodge & Spa, please do contact me, I can be reached at 970-496-4192. I do hope you have the opportunity to come and experience the Keystone Lodge & Spa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My experience was very disappointing. The room lacked daily routine cleaning. I had to take out trash, dirty dishes and dirty towels on a daily basis myself and unless I requested clean towels, clean cups, trash bags and coffee they were not provided to me every day. The carpet was dirty. The room was dusty. It was a horrible experience staying there. I do not recommend it at all.
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Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dustin Stokes, General Manager at Keystone Lodge And Spa
Responded 17 Feb 2021
Dear JasHer84, Thank you for taking the time to review your experience at the Keystone Lodge and Spa. During these times of a global pandemic, we are operating with the safety of guests and staff front of mind, as a result, we have chosen to suspend daily housekeeping services. Our team is always happy to bring and remove anything that you may need during your stay at the door. The vast majority of our guests have been very understanding of this and have had a wonderful experience. I do hope you will find your way back to Keystone and give us another chance to prove this experience was not consistent with what our hotel and team typically provide.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel overpriced for level of service and amenities. Refused to clean room or turn beds over referencing COVID. Very difficult to make reservations for meals, spa, pool etc; when asking staff for helped they refused referencing apps to use. At $400/night over Presidents’ Day I would say find cleaner, renovated option where half the staff doesn’t want yo be at work. Snowboarding was great, shuttle driver excellent.
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Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dustin Stokes, General Manager at Keystone Lodge And Spa
Responded 17 Feb 2021
Dear Trevor518, Thank you for taking the time to share your experience at the Keystone Lodge and Spa. During these times of a pandemic, we have the safety of guests and staff front of mind and we have made the decision to suspend daily housekeeping services. We will bring anything you may need to the room. The current public health order does impose many restrictions on occupancy and how to manage those resulting in our reservation systems. I apologize that these processes put in place to help keep everyone safe, resulted in some frustration. I do hope you have the opportunity to come back again when we are not operating under these restrictions and guidelines so that you can experience the Keystone Lodge and Spa in a more normal environment.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There is no breakfast included, you have to pay for it at their cafe which is 70+ dollars for a family of four.
I don’t know. I suggest you call the Lodge and ask.
Hello and Greetings from the Keystone Lodge & Spa, Our guestrooms have a mini fridge and coffee makers. Our guestrooms do not have microwaves within. If you are looking for a kitchenette during your stay, we may recommend one of our condominiums to consider. Thank you,
Good day to you. The Summit Stage, free community bus system , does pick up in front of the Keystone lodge & Spa as well as within River Run Village. This system has a bus that goes to Arapahoe Ski Area. Our concierge upon check in can provide you with the details on the bus times. OR you may connect online at Summit Stage, swan mountain flyer route.
Thank you
Hello and greetings from Colorado Rocky Mountains! Yes, our door to door Keystone Lodge shuttle will drop your family off in River Run just steps away from Family Ski School.
Thank you
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PRICE RANGE
S$253 - S$327 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
keystone hotel keystone, keystone lodge and spa
LOCATION
United StatesColoradoKeystone
NUMBER OF ROOMS
152
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingKEYSTONE LODGE AND SPA | UPDATED 2024 Hotel Reviews, Price Comparison and 809 Photos (CO) - Tripadvisor
Frequently Asked Questions about Keystone Lodge And Spa
Which popular attractions are close to Keystone Lodge And Spa?
Nearby attractions include Sapphire Point Overlook (6.6 km), Dillon Reservoir (7.4 km), and Loveland Pass (1.3 km).
What are some of the property amenities at Keystone Lodge And Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Keystone Lodge And Spa?
Top room amenities include a flat screen TV, a refrigerator, and a desk.
What food & drink options are available at Keystone Lodge And Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Keystone Lodge And Spa?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Keystone Lodge And Spa?
Conveniently located restaurants include Pizza 101, Haywood Cafe, and Inxpot.
Are there opportunities to exercise at Keystone Lodge And Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Keystone Lodge And Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Keystone Lodge And Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Keystone Lodge And Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.