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We stayed here after a concert at Red Rocks (20 min drive) was nice and quite, bed was comfortable and shower was great. They are starting to remodel so they did not have a hot breakfast only coffee, yogurt, and danishes. That was disappointing because...More
1 Thank Jami H
Response from Caitlin G, General Manager at Quality Inn & SuitesResponded 2 weeks ago
Thank you for taking the time to review our hotel in Lakewood.
On behalf of the entire staff, we are happy to hear you were comfortable and enjoyed a nice, quiet stay!
We do apologize, however, for the remodel. We do our best to update...More
I stayed here last June. The rates were fair. The room was great and the young guy at the counter was more than helpful. Hotels in that particular area used to all be pretty consistent, but things have changed. So, it was a pleasant surprise...More
We were here for five days. Easy to find. Ample parking. Helpful staff. Nicely prepared breakfast that was hot. Room, dining area and parking area were clean. Only two issues: The tread mill was not working. They are waiting for a replacement. Second: They do...More
Thank Gary H
Response from Caitlin G, Manager at Quality Inn & SuitesResponded 23 March 2018
Thank you so much for taking the time to leave a review of our hotel in Lakewood.
We are pleased to hear our staff treated you well, and our hotel is in a convenient location for you.
However, I do apologize for our lack...More
Old dirty carpet, cigarette smoke smell coming in through the bathroom vent whenever it wasn't on, thin walls, and elevator that would shake violently.
The breakfast was actually ok for the price. This hotel is trying, but needs some upgrades to appearance and work on...More
Thank D T
Response from Matt K, General Manager at Quality Inn & SuitesResponded 19 March 2018
Thank you for your review of our hotel. Your feedback is very important to us.
We are so glad you were comfortable, but apologize that your experience was not completely up to your standards.
We are in the middle of a remodel and...More
Horrible customer service!! I was warned about the fee for smoking in a non-smoking room. I walked in and the room smelled like smoke, and the smoke alarm had a plastic bag taped around it!!! Then, my wife dropped her ID at the hotel. I...More
Thank Ted K
Response from Kim K, Guest Relations Manager at Quality Inn & SuitesResponded 14 October 2017
We are so sorry that this happened and we will be addressing this issue with Matt. Thank you for letting us know. We hope you will give us another opportunity in the future to make it right.