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Have stayed at too many spg hotels(including this one) to mention and usually I love everythingi about them but this stay will make me rethink my hotel options. Booked online under my husband's spg account, we couldn't first d parking so I ran in to...More
Thank melissa s
Response from Kristine M, Director of Sales at Sheraton Denver West HotelResponded 5 days ago
Thank you for your feedback. We apologize for any inconvenience it caused your husband to check into the room. Our first priority is for the safety and security of our guests and employees, which is why we have these policies and procedures in...More
Only stayed 1 night and found it very comfortable. It was clean and good beds. Toilet seemed to struggle to flush, but overall I was pleased with everything. Staff was kind and helpful. May be in an older building, but seemed to be maintained well....More
Rooms were recently updated. Restaurant was very nice. Rooms were clean. Staff very friendly. Building was a bit dated and the hotel was basic - nothing special - but very well executed for a basic business hotel.
1 Thank MNWorldTraveler
Response from Kristine M, Director of Sales at Sheraton Denver West HotelResponded 12 February 2018
Thank you for your review. We are glad you enjoyed your stay! We look forward to welcoming you back in the future!
Decent but not great for a Sheraton. Rooms are worn out. If you do stay here, go for 11th and 12th floors. These are Club Level and are a bit nicer. Staff is nice. But service can be slow -- whether checking in or at...More
1 Thank Sam V
Response from Kristine M, Director of Sales at Sheraton Denver West HotelResponded 8 February 2018
Thank you for your feedback. We are glad you enjoyed our upper floor rooms and we are consistently striving to meet and exceed expectations through customer feedback. Again, thank you and we look forward to serving you again soon.
Response from Due_Caffe | Reviewed this property |
Our room had a jacuzzi tub so some rooms definitely have them. We booked through a sports team so I can't tell you the room type we had. Try calling the hotel directly. They should be able to provide an explanation as to why... More
Our room had a jacuzzi tub so some rooms definitely have them. We booked through a sports team so I can't tell you the room type we had. Try calling the hotel directly. They should be able to provide an explanation as to why you can't book online.
Response from Colleen I | Property representative |
Hi Malone, thank you for your question! The complimentary shuttle only takes guests to destinations within a five mile radius on the hotel, however, our staff is always happy to assist you in finding transportation!