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The Westin Snowmass Resort

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697 Reviews from our TripAdvisor Community

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Showing 663: English reviews
Stow, Massachusetts
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 April 2016 via mobile

I can't say enough great things about the Westin Snowmass and Aspen Snowmass in general. You will not find a more convenient ski in/ski out location. Each day began with a great breakfast buffet and then my husband and two girls (8 and 12) hit the slopes. The skiing for them was fabulous but I had a great time as... More 

Helpful?
1 Thank Courtino
East Lansing, Michigan
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 April 2016

We had a GREAT week here Apr 1-8. Hotel was sold-out (we checked)… This is a pet-friendly hotel. Great slope side room, great service, smiley faces all around with a can-do attitude. Brand new thick towels, clean and updated rooms, wonderful lobby, buzzing apre-ski venues. And, this resort was hosting the National Disabled Veterans Sports Clinic for the week when... More 

Helpful?
3 Thank IremK
New York City, New York
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 April 2016

Let me start by saying I am a SPG platinum member who stayed over 100 nights in hotels last year and am well on my way to doing the same this year. Most egregious issues at the Westin Snowmass: 1. When my ambassador opened a customer service incident for this hotel, due to many issues (I'll describe shortly some), it... More 

Helpful?
4 Thank Michelle J
Amanda D, Public Relations Manager at The Westin Snowmass Resort, responded to this review

Thank you for your feedback, and we’re so sorry to hear that you weren’t fully satisfied with your stay. We are disappointed to hear that your customer service incident was not handled in a timely manner, and that when you did receive a call regarding your stay, our associate was not briefed regarding your concerns Additionally please accept our sincerest... More 

Teaneck, New Jersey
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 April 2016

We stayed here for a ski trip. Location is perfect - go down to M level where the ski valet is and it's a few steps out to ski down to either the gondola or village express and the pedestrian sky cab is right there too to go to the base village. Service was not the greatest. Best service in... More 

Helpful?
1 Thank Annette L
Amanda D, Public Relations Manager at The Westin Snowmass Resort, responded to this review

Thank you for your candid feedback, and please know that we’re concerned to hear of your disappointment during your stay with us. The Disabled American Veteran’s Winter Sport Clinic is our largest event of the year; unfortunately even when fully staffed during this event, check-in can become a bit backed up, and we are terrible sorry for this inconvenience. That... More 

Chicago, Illinois
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 5 April 2016

This was our second time in this hotel and it was even better than the last time. The hotel was fully booked for Valentine's weekend, but manager was still able to upgrade our family to an amazing suite. The service & ski valet was beyond perfect. Everyone was super helpful and nice, especially Jessa from the front desk, who would... More 

Helpful?
2 Thank japoinase
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 April 2016 via mobile

Our tale at the Westin Snowmass seems to follow a similar trend to other postings about this poorly managed hotel beginning with our room. We are SPG members and contacted the hotel ahead of our arrival to assure that we had an upgraded room with a view of the mountains. Apparently to the Westin Snowmass, "a view" means the back... More 

Helpful?
2 Thank pno1731
Amanda D, Public Relations Manager at The Westin Snowmass Resort, responded to this review

Thank you for your comments, and we deeply apologize for the many inconveniences you encountered. As SPG members, you are promised an upgrade upon availability - unfortunately if all of our suites have been booked, we do not have the ability to upgrade you. The experiences you described regarding our bell staff are simply unacceptable and in no way reflect... More 

Baltimore, Maryland
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 31 March 2016

Very convenient property, covering a stretch of the mountain. Could ski in and out from several entrances alone the trail. It also is right on the mall so you have access to a number of great restaurants. Getting to your room can be a hike, but remember it does stretch along a nice piece of the mountain. You'll get some... More 

Helpful?
1 Thank donschmincke
Theresa B, Public Relations Manager at The Westin Snowmass Resort, responded to this review

Thank you so very much for sharing! We're thrilled that you enjoyed our amazing location and had a great time skiing during your stay. We can't wait to welcome you back the next time you need a wonderful getaway! More 

Caracas, Venezuela
Level Contributor
89 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 31 March 2016 via mobile

The best is the location and hotel is ski in - ski out. Ski slopes are really near. They offer free transfer from airport and Snowmass resort area. Staff is helpful and friendly. Kids club is good. Nice and clean rooms, but beds and pillows are no so good. The restaurant is small for the hotel, but the worst time... More 

Helpful?
1 Thank ACJI97
Amanda D, Public Relations Manager at The Westin Snowmass Resort, responded to this review

Thank you for sharing your thoughts - we are happy to hear that you enjoyed your stay with us! We’re sorry to hear, though, that your found our restaurant wait to be inconveniently long. We will be sure to mention this to management and see what can be done to amend it. Thank you again for your comments, and we... More 

Tacoma, Washington
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 March 2016

We stayed at the Westin for a family skiing trip and had a fantastic time! The costumer service we received was outstanding and we want to thank especially Ms. Jessa Lee (front desk supervisor) for she was very professional, kind and did every thing she could to make our experience an exceptional one. Thank you Jessa, people like you is... More 

Helpful?
5 Thank autana2016
VA Beach
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 31 March 2016

For the amount of money, we overpaid! PROS-The ski valet service on site was incredible. They are a hard-working group of guys! They go above and beyond. The Concierge Svc was also very helpful. This was our first time to Aspen, she gave us great suggestions for places to go/eat. Location for ski in and ski out is perfect, but... More 

Helpful?
3 Thank Ask4Dee
Amanda D, Public Relations Manager at The Westin Snowmass Resort, responded to this review

Thank you for your feedback, and we sincerely apologize that you were not provided with the room type you had requested. During ski season, it is unfortunately true that rooms can become overbooked, which is sometimes unavoidable. We are also so sorry to know that your teenager had to sleep on the floor, as we agree that this is unacceptable.... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Ski-In / Ski-Out
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Located in the center of Snowmass Village, the Westin Snowmass Resort offers guests ski-in/ski-out access to Snowmass Mountain, which has more trails than any other mountain in the country. ... more   less 

Additional Information about The Westin Snowmass Resort

Address: 100 Elbert Lane, Snowmass Village, CO 81615 (Formerly The Silvertree Hotel & Conference Center)
Region: United States > Colorado > Snowmass Village
Price Range: $241 - $1,599 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Snowmass Resort 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
The Silvertree Hotel And Conference Center
The Silvertree Hotel Snowmass Village
Silvertree Hotel Snowmass Village
Hotel Style:
#3 Ski-In / Ski-Out Hotel in Snowmass Village
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Snowmass Resort staff and other travellers.
7 questions
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Phoenix, Arizona
over a year ago
Denver, CO
8 months ago
over a year ago

See all questions (7)

Questions? Get answers from The Westin Snowmass Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room in the main building.”
 of 5 bubbles Gazelle79, 2 Nov 2016 | Read review
“rooms upstairs facing the ski slopes”
 of 5 bubbles 870TomR, 17 Oct 2016 | Read review
“Be sure to request a room with a great view and/or a corner room, which should be larger. If you can, upgrade to a corner suite with a view.”
 of 5 bubbles caseystengel, 23 Sep 2016 | Read review
“If you can get a mountain view you will be happy.”
 of 5 bubbles ColoBrian, 19 Sep 2016 | Read review
“Try to face the mountain and not the parking lot !!!”
 of 5 bubbles 305cyrili, 15 Sep 2016 | Read review
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