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4.0
#2 of 4 resorts in Jomtien Beach
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The PINNACLE Grand Jomtien Resort is located on its own private beach, Na Jomtien Beach, separated from the Jomtien/Pattaya beaches, and is about 9 km from South Pattaya. The hotel low rise buildings are set amidst a tropical landscape of lawns, pools and tropical trees. The 345 hotel rooms and suites are located in 8 low rise buildings (ground floor + 2 floors) which are grouped around a free size swimming pool with a children's paddle pool, the Pool Bar and a large pond amidst a tropical garden with palm trees flowering shrubs and orchids. Beyond this area lays the second swimming pool, a large lawn with palm trees and sunshades, the Beach Restaurant and Bar and the wide sandy beach. Two more pools can be found spread around the property, close to the guest accommodations. The PINNACLE Grand Jomtien Resort & Spa is specially suited for families and guests who want a private, peaceful and relaxing holiday on a private beach while shopping, entertainment, and festivities of Pattaya are awaiting.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Park View
Languages Spoken
Thai
Location
37/2-11, Moo 2, Sukhumvit Road, Jomtien Beach, Pattaya 20250 Thailand
Name/address in local language
Pinnacle Grand Jomtien Resort
698 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
I booked here because I wanted some relaxation, this didn't happen, a company group were having a sports day complete with loud speakers blasting out a running commentary and music. There was no room on the beach since the russian tourists had occupied all the sun loungers with towels and belongings for the entire duration of their stay. The hotel did nothing to alleviate this problem, leaving the rest of the guests, without anywhere to relax. The Alexa beach area was closed during the week due to apparent maintenance which I didn't see. The breakfast was the usual fried rice buffet, a buffet is not the most hygienic with every guest using the same utensils. Apart from that, the rooms were large and comfortable, WiFi was almost non existent and the TV channels were 90% Thai, very limited.
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If you have low expectations for your trip, this is a great place
It is true that it is by the beach (and it is rather a nice one), but the owners forgot that the product.
Even rooms are renovated (sea view ones) the building is old, rooms are not charming and you have from 10am. to 11pm a poor Quality sound music from the beach club beside (Alexa)
***I have the impression it belongs to the hotel, as they are connected
Even if the club is empty the music will never let you enjoy nature. Breakfast Buffet is pretty much industrial (cp sausages, bad dropped cafe, slide bread...) Everything to control cost
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip:Parking by the unfriendly frontdesk is usually busy, take the under the sun option around the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First, I want to thank the team for their hospitality during our vacation. We arrived early after LONG flight & the staff made us feel welcomed by looking after our bags, getting us signed in & offering us welcome drink. The front desk staff were very helpful, gave us information & directions when needed. The breakfast team were very efficient, always asking if we need anything. Breakfast was lovely. Freshly cooked eggs, fruit and salad, endless supply of fresh toast & hot drinks They also got the beach club where u got the stanning view and beautiful pool and restaurant where you can dine in for lunch and dinner Overall, we are planning to return in a year or so. The service at this resort was great and made our stay delightful.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abby Salvador, Guest Services / Front Office at Pinnacle Grand Jomtien Resort
Responded 30 Oct 2023
Dear B6822IVjamesm, Thank you for choosing Pinnacle Grand Jomtien Resort and Beach Club, and for taking the time to share your experience with us. We're delighted to hear that we were able to make your stay memorable. Our commitment to providing friendly and attentive service is at the forefront of our guest experience, and we're thrilled to know that every staff member made you feel acknowledged and welcome. We'd also like to extend our appreciation for highlighting the front desk and our breakfast team. Your recognition is greatly appreciated, and we will make sure to pass on your kind words to the team. Our prime location near the beach is indeed a great advantage for families, allowing you to enjoy the beach with ease. Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. Kind regards, Abby Salvador Guest Relations Manager
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We booked a Pool Villa through Agoda, but hotel gave us a room in the hotel block. When queried were told we would have to pay an extra 1,700 per night for a pool villa, as the agent had only booked a room. As we had paid in advance we were not at all impressed. Who is pocketing the extra we paid for the pool villa?
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Room Tip:Nice sea views from very ordinary rooms, balcony dirty
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We went there for a night and we did not think it worth the money at all!
We reserved the garden villa which is away from the main lobby, we had to drive to the villa by ourself without information on the website and the parking area is the nightmare, and it's next to the huge & noisy laundry room which staff kept the door open so we notice that they put all the towels on the floor.
The room is outdated, dark, but big enough for us. The bed was very comfortable, clean, great pillows.
And you may need to bring your own bath amenities as they provided only cheapest bath amenities which it has not nice smell as same as the amenities you may find in the hostel.
Again after the long drive from home, you have to drive to the villa and drive to enjoy hotel facility at Alexa Beach Club as it too far to walk.
Alexa Beach Club is the best place in this hotel that you could feel relax, the pool & bar are well organizied and they have a lot of choices for cocktail, beer or wine. Only a bit upset with the food as the quality doesn't match with the over price which was set by the hotel
Breakfast buffet will be served at Alexa Beach Club and had limited choice of food but great.
Lastly we would like to thank you for the service from all staffs, we know that it's the hard time for them at this stage.
Nothing can bring us back ............
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Date of stay: April 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The minimum i expect when i go to a hotel is a greeting, the receptionist didn’t even bother to say hello. When you’re checking in you feel you are at the immigration office at the airport not at a hotel. The receptionist doesn’t talk to you like he has been instructed not to talk . We went 3 people booked 3 single rooms w get our rooms keys and apparently he gives us 3 rooms with twin beds. I ask why he gave us twin beds he said because we didn’t ask for king and he replies very very rudely like ‘why you don’t tell me you want a king’ , i actually didn’t think 3 people would need 6 beds but sure…I work more than 12 hours a day 6 days a week, when i take 2 days off to go to pattaya this guy just comes and ruins it with his rude hostile behavior, force me to sleep in a room alone on a single bed on my well deserved 2 day staycation. This is really a pitty. It shows why the resort is not well maintained it is because the employees don’t really want to work. Same happened for the check out , we went with all our bags and stand up in front of the reception waiting to check out we weren’t even greeted nor assisted until we had to go and check if they are available to serve us. The word ‘sawasdee ka’ no one uses it at this resort
Anyway, the resort location is beautiful and the land they have is magnificent, 2 pools a private beach access and even a beach club next to it, but i would never step foot in that hotel again. And this guy that you have at the reception must be fired immediately if this is a business you’re trying to run bcz the guy thinks it’s his house not a hotel where he needs to behave and treat people with good manners or at least smile! It’s called hospitality! Also, i am talking from 13 years of experience in the hospitality industry and a Phd in Tourism, if I was managing this hotel, this guy would be sent home today before tomorrow
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip:The only good thing is the beach club
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abby Salvador, Guest Services / Front Office at Pinnacle Grand Jomtien Resort
Responded 25 Oct 2023
Dear SamdM2374OE, I am sorry to read of your less than satisfactory experience at Pinnacle Grand Jomtien Resort and Beach Club. I can assure you that this is not the typical Pinnacle hospitality experience that our team continually works hard to deliver to all our guests. Whilst I am pleased that you found the resort’s location, pools, private beach and beach club beautiful and magnificent, your feedback very much reminds us of how integral first impressions and quality service delivery is to the overall guest experience. We are addressing your comments to ensure that our service effectively moves from average to excellent. We hope that there will be another opportunity to deliver a more positive and memorable stay at Pinnacle Hospitality in the future. Thank you for your valuable feedback. Yours sincerely, Abby Salvador Guest Relations Manager
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The worst thing about this resort is it caters to too many Russian tourists who selfishly take all the beach towels to reserve the sun chairs on the beach, and additional beach chairs to dry themselves with when they eventually get down to the sun chairs. Subsequently other guests miss out on chairs that remain empty for hours! And there are no towels left for other guests. The hotel needs to set up rules about this practice so all guests can enjoy the resort. We did not see the point of the Alexa beach club that was causing noise pollution with hideous music and no one even there. People just want to relax, not get a headache! They've seriously misunderstood their clientele.We had a few minor issues with our room but the staff immediately dealt with the issues so that was a positive. Another positive was the breakfast selection though it was too busy a scene to be enjoyable. The resort is also a little out of the way but that can be a good thing too. Problem is getting taxis takes a long time. Cute dejection of beach shack cafes nearby. Dreadful amount of rubbish on the beach. Something needs to be done about this!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Get a beach towel and sun chair before the Russians do!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Once great I can imagine, this place has been neglected and a bit rundown post covid. The resort beach was trashy with broken glass post new years eve event. Beautiful koi fish though. Lady liked the rice soup. Man wished that the breakfast egg omelet station was open every morning - it was just one morning during a 4 day 3 night visit. Kinda outside of town on a crappy dirt road. Entrance off main road dangerous. Pattaya truck-taxi drops off on highway and you have to walk across the highway to get back to hotel. Sketchy- like the old Frogger video game. Wild dog warnings for pedestrians and scooters. The villas pool was very nice and quiet. The main pools looked nice. Lot’s of fish can be seen from beach. We were annoyed by no hot water in our villa and every day the TV language had to be reset to English by a technician.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
"A beachside haven at [Pinacle grand jomtien resort Pattaya]! Waking up to the soothing sound of waves, breathtaking ocean views, and impeccable hospitality. A perfect retreat where luxury meets the serenity of the sea. 🌊🏨 #SeasideParadise"
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip:Please booked before in advance.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abby Salvador, Guest Services / Front Office at Pinnacle Grand Jomtien Resort
Responded 24 Nov 2023
Dear Navigate65626127102, Thank you for taking the time to share your wonderful experience. We are thrilled to hear that you had such a great stay with us. It's fantastic to hear that you enjoyed our nice view and staff service during your visit. We will ensure your compliments reach the entire team for their efforts in making your stay special. Thank you for your kind words and for choosing to stay with us. We're looking forward to welcoming you back soon. Kind regards, Abby Salvador Guest Relatons Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very close to the beach… friendly and helpful staff. The rooms are a little loud comfortable. The fridge was in the room request staff is multilingual. The room is very close to the beach vehicles and close to convenience store.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
"Parking by the unfriendly frontdesk is usually busy, take the under the sun option around the hotel.
Make sure your air-conditioning works, as ours broke at midnight "
There are more places to choose from in the Jomtien Beach area.
PRICE RANGE
S$58 - S$89 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pinnacle grand jomtien hotel jomtien beach, pinnacle grand jomtien resort and spa
LOCATION
ThailandChonburi ProvincePattayaJomtien Beach
NUMBER OF ROOMS
345
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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