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Best Western Plus New England Inn & Suites

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Traveller (16)
Room & Suite (24)
Dining (2)
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Overview
  • Excellent52%
  • Very good28%
  • Average11%
  • Poor5%
  • Terrible4%
Travellers talk about
“front desk”(46 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
Additional information
Offers from Best Western Plus New England Inn & Suites
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Offers from Best Western Plus New England Inn & Suites
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (323)
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161
88
36
17
16
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LanguageEnglish
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161
88
36
17
16
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All reviewsfront deskbacon and sausagethe breakfast areaindoor poolberlin turnpikedonutsmicrowave and refrigeratorpast few yearsworking ordernew englandthe hotel is cleanwaffle makernight's sleepvery nice staythe hotel staffyogurtexercise room
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1 - 5 of 318 reviews
Reviewed 2 days ago

My husband and I stayed at the Best western Plus in Berlin, Ct and were very pleased with the hotel. The bed was very comfortable, they offered a complete complementary breakfast and the staff was extremely helpful and friendly. I would recommend this hotel.

Review collected in partnership with Best Western
Thank Maryann C
Response from Daneil M, Front Office Manager at Best Western Plus New England Inn & SuitesResponded yesterday

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I hope to welcome you back to our property soon.

Hotel's Favourite
Reviewed 1 week ago via mobile

I really liked the hotel. The check in went well, the staff was very helpful. The rooms were clean and updated. The pool is heated. I chose this place over the others because breakfast started at 7am, even on a Sunday. There are laundry facilities...More

Thank amaiaisuru
Response from Daneil M, Front Office Manager at Best Western Plus New England Inn & SuitesResponded 1 week ago

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Reviewed 1 week ago

Good hotel. Staff was friendly. Location is in a quiet neighborhood. Hotel was neatly kept. The only one disappointment was the breakfast menu. It was a little too predictable. The same items were served everyday. It would help if the menu was varied a little....More

Review collected in partnership with Best Western
Thank kerdeseverin
Response from Daneil M, Front Office Manager at Best Western Plus New England Inn & SuitesResponded 1 week ago

Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

Reviewed 1 week ago

Would not stay here again. Staff was friendly but hotel is only two floors and had a strange energy. Dated decor and lots of noise from street and room's AC unit. Bedding was low quality and had no temperature control so it was difficult to...More

Review collected in partnership with this hotel
Thank Stephanie A
Response from Daneil M, Front Office Manager at Best Western Plus New England Inn & SuitesResponded 1 week ago

Hi Stephanie, I am sorry to hear that you did not enjoy your stay. However, we take issue with the fact that our decor is dated. We recently renovated and now have all new bedding, lights, art work, chairs, sofas, carpeting etc. Also, we offer...More

Reviewed 3 weeks ago

This Hotel is an excellent choice for a comfortable and restful stay. The hotel seems very new and the beds are comfortable and very clean. The hotel is a bit out of the way and away from restaurants and stores, but otherwise it is a...More

Thank 462doc
Response from Daneil M, Front Office Manager at Best Western Plus New England Inn & SuitesResponded 3 weeks ago

Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Free Parking
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$110 - US$165 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$110 - US$165 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (16)
Room & Suite (24)
Dining (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
EveE24
19 April 2017|
AnswerShow all 3 answers
Response from Gary D | Property representative |
Hello we are 18 miles away which is about 20 minutes. Our hotel is located in the center of CT making it convenient to visit other attractions as well. We also have many restaurants close by and an indoor pool. Please call... More
2
Votes
MGJZ
17 November 2016|
AnswerShow all 5 answers
Response from Jenny P | Reviewed this property |
Yes there is a mall like 5 minutes away in car, n breakfast is good, the have cold cereal, hot cereal,waffles, eggs (scrambled or hard boil) sausauge patties, bacon, bread (white or wheat) bagels as well, fruits, danish... More
2
Votes
Anonymous N
3 November 2016|
AnswerShow all 5 answers
Response from cathelynj | Reviewed this property |
It's heated and not over chlorinated. Not a huge pool, but nice enough.
1
Vote
Room Tips
"all rooms are great"
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"Upper level room was super quiet."
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"They have joined rooms which makes traveling more comfortable for big families."
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"Check refrigerator setting if you plan to use it."
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