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Booked the King suite with jetted tub. Upon arrival I noticed a sign that the hotel is under construction and is in the process of being updated. I was surprised to see that the "suite" was located on the first floor in the middle of...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Branford/New HavenResponded 5 February 2017
Your business is much appreciated and thank you for leaving feedback. It concerns us that you find our hotel facility and rooms to be outdated. Your review will be taken up with our team to consider for enhancements necessary. We are grateful though,...More
I stayed here for one night in late December for a trip to Yale to see the museums. The staff was very nice and helpful. The room was larger than I expected and the beds were very comfortable. I have to agree with the reviewers...More
Where to begin? My stay at the Holiday Inn Express in Branford has been the worst of any hotel stay I've ever had. Upon arriving there were strange characters lingering in the lobby and outside who followed my husband around like pickpockets. Then we arrived...More
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Branford/New HavenResponded 11 January 2017
Thank you for staying at the Holiday Inn Express Branford New Haven, CT and for posting a review.
Your feedback was very detailed and we appreciate that. On the other hand, I apologize that the amenities and the cleanliness of the room, particularly...More
I'm from the UK so wasn't expecting the shock of paper plates and plastic knives and forks for breakfast - shockingly poor considering the cost of the rooms. The receptionist was dour and miserable; she told me the person I was meeting wasn't booked in...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Branford/New HavenResponded 21 December 2016
Greetings from the Holiday Inn Express Branford New Haven, CT!
Thanks for the time you invested in posting a review. I'm sorry to know that we did not meet your expectations in terms of the utensils provided by the hotel and the lack...More
Visiting in Branford I was reluctant to stay here due to previous poor reviews. However, there were no incidents of anything negative. The carpet in the hall and the room that we stayed in Room 125 was shampood thoroughly or replaced. The desk clerk was...More
US$137 - US$242 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Holiday Inn Express Branford/New Haven Hotel Branford ,