Absolutely terrible hotel. The place is shabby. Restaurant is awful. Our room had no coffee maker, and no glasses. While they offer free coffee in the lobby it was usually empty or just warm never hot. The same was true for the coffee urns in the restaurant.
We stay here every February for an annual event and we were sad to see the continued decline in the facilities. Most notable is the sad state of the on-premises dining. Good news is there there are many alternative dining options nearby.
We just checked out of the Red Lion in Cromwell and I don't really know how to explain it: it was, by far, the *strangest* experience I've ever had staying at a hotel. It was as if the people running the hotel have never actually spent any time staying in one. There were no…
Stayed here with my wife for a few days while visiting family. During the week, the in-house restaurant was closed for dinner. Very disappointed and other guest were let down. “Full service hotel” what a joke. It seems the employees say this happens a lot. I won’t be coming back.
I came here for a weekend with my grandkids. The pool was cold! The hot tub was unavailable. We inquired from the time we arrived on Friday and are still inquiring... The breakfast buffet was 32.00 for 1 adult and 2 kids (9 and 4). Before I made the reservation, i inquired…
"Ask for room in quiet area as long as you don’t mind a long walk from elevator."
"No refrigerator, rooms not as roomy as others"
"avoid at all cost"
"Don't stay here"
"Elderly/handicap should ask for room closer to elevator, a lot of walking to get to room."