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This hotel had advantages and disadvantages. The hotel is clean, close to I-91, and has a good corporate rate. The staff is friendly. However, the rooms are somewhat beat up and decorated in a style I call "Early 21st Century Depressing." The walls are in...More
Thank Bill B
Response from WHGGuestService, General Manager at Courtyard Hartford CromwellResponded 1 week ago
Thank you for taking the time to write a review about your recent stay at the Courtyard by Marriott, Cromwell. We take pride in doing all that we can to make our guests experience a great stay, we apologize that we did not meet those...More
We had the best weekend of our lives at this hotel. Everything went smoothly with check-in and check-out. The staff was great and accommodated all of our needs throughout the weekend.
We shut down the Bistro Bar on Thursday night and the bartenders were awesome....More
DO NOT USE FOR ROOM BLOCKS PARTIES ETC!! Most disappointing hotel I have ever dealt with. We worked with their staff for about a year and went back and forth with them many times on details after choosing this hotel to hold a room block...More
Thank Mike P
Response from WHGGuestService, General Manager at Courtyard Hartford CromwellResponded 2 weeks ago
Dear Mike P,
Thank you for taking the time to write a review about your experience at the hotel. We truly apologize that you experienced this negative event. We can assure you this is not normal, as I indicated in previous emails to your wife...More
I just wanted to compliment your hotel on the absolutely flawless weekend we spent there for our daughter's wedding. From the Breakfast in the bridal hair and make up room, to the After Party in the Bistro, to the Breakfast Brunch buffet the next morning,...More
Words can not describe how happy we are about our stay at the Courtyard Marriott. From the time we arrived your staff was very accommodating, patient and attentive to me and our guests. (even though it was a full house) they did what they could...More
Response from WHGGuestService | Property representative |
Hi Karenq2 - I'm so sorry; our Courtyard is not pet friendly. We recommend a sister Marriott brand - The Residence Inn for those traveling with pets. There are great Residence Inns nearby in Southington, CT and Downtown... More
Hi Karenq2 - I'm so sorry; our Courtyard is not pet friendly. We recommend a sister Marriott brand - The Residence Inn for those traveling with pets. There are great Residence Inns nearby in Southington, CT and Downtown Hartford, CT. Residence Inns also offer plenty of extra space that comes in handy when traveling as a family. Thank you for your consideration and we wish you safe travels while here in Connecticut!