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I was disappointed! I hate giving a review that is less than sparkly! I have traveled a lot and was sorry they have not updated the bathrooms of this hotel. Let’s start with the positives! The front desk staff is the best! Day and night...More
Thank Loretta O
Response from Mark H, General Manager at Holiday Inn Hartford Downtown AreaResponded 2 weeks ago
Dear Loretta O,
We truly appreciate your candid review. I am especially pleased to hear that you felt our Team was the best and found so many positives in your guestroom. I can assure you that we take your comments regarding the bathroom to heart....More
Stayed here twice in the last 2 weeks due to a family emergency. Very clean, comfortable, warm and inviting. The staff also go out of their way to welcome you and make sure you are set. Brandon greeted me both weekends and was upbeat and...More
Response from Mark H, General Manager at Holiday Inn Hartford Downtown AreaResponded 16 April 2018
It is so great to hear that our staff went above and beyond to ensure your comfort on both of your recent stays. We send positive thoughts for your family member during this hard time. We will be sharing your comments with our...More
You know what to expect when you visit a Holiday Inn and this one was no exception. The rooms were adequate but we didn't get some requested items that we needed, e.g. extra hangers. The breakfast buffet is good and caters to most tastes. The...More
Really nice hotel with lots of free parking, clean, spacious rooms with all amenities. Staff are friendly and Nicole at the bar is a gem. Was unable to use the pool due to around 20 kids ignoring all the rules while parents looked on and...More
Thank Gary W
Response from Mark H, General Manager at Holiday Inn Hartford Downtown AreaResponded 9 July 2018
Thank you so much for your kind word. I will be sharing them with all our Team and will be sure to give Nicole a special thanks. I am sorry that other guests in the pool area affected your stay. Our team did...More
Conveniently positioned for easy access by vehicle to/from I84 and I91. Short walk across the bridge into downtown Hartford. Free shuttle service. Good sized rooms. Friendly reception staff. Good water pressure.
Second day my room wasn’t serviced at all. Last day my room was only...More
Thank Josey O
Response from Mark H, General Manager at Holiday Inn Hartford Downtown AreaResponded 29 June 2018
Dear Josey O,
We appreciate your wonderful review and especially thank you for mentioning our Friendly Team. Our standard procedure is to offer daily housekeeping service unless our Team see a Do Not Disturb sign on the door. We will definitely look into why there...More
No the windows do not open. But keep in mind that, that is for safety reasons. Families stay at the hotel with young children and it is possible for them to fall out. I don't think you will find to many multi-level hotels... More
No the windows do not open. But keep in mind that, that is for safety reasons. Families stay at the hotel with young children and it is possible for them to fall out. I don't think you will find to many multi-level hotels with windows that open unless the whole hotel is on the ground level. Hope this helped.