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If I was rating only their customer care I'd give this property 5 stars. We got there very early but the clerk found a room for us to check in early. We really appreciated this since we were exhausted from our trip. Now the negatives....More
This Holiday Inn delivered nothing less than first class ~5 start service!!! The staff is incredible and the rooms were spotless! Breakfast was included and hot, delicious coffee is served in the foyer throughout the day. Once again...the staff was AMAZING!!!! And we were absolutely...More
It’s a Nice Hotel. Very clean and comfortable in a quiet area. The rooms are spacious and neat. They also have microwave and a small fridge. Breakfast is not included! They provide a van for airport pick up and drop off at the airport.
This Holiday Inn does not offer free breakfast (unless specified when checking in? I booked through hotels.com) I stayed in a king room. Customer service could use a polishing, definitely not like my usual Holiday Inn experiences.
I stayed overnight here while traveling for business....More
Thank Daria K
Response from IHGService, Guest Relations Manager at Holiday Inn Enfield-SpringfieldResponded 10 April 2018
Hi Daria K,
Thank you for taking the time to write a review about your stay with us. We are glad you found our rooms nice. On the other hand, we are sorry to hear about the unsatisfactory service you received from our staff. Reviews...More
I go to school at Springfield college about 10 mins from Holiday Inn. So i come here two weekends a month for a night and I love this place. The staff are extremely friendly (Eric is the MVP) , the kitchen staff, the bar staff...More
Unless you booked a discounted advance purchase non cancellable reservation, our cancellation policy is actually by 6pm on the day of arrival. Why don't you call our Front desk directly at 860-741-2211, ask to... More
Unless you booked a discounted advance purchase non cancellable reservation, our cancellation policy is actually by 6pm on the day of arrival. Why don't you call our Front desk directly at 860-741-2211, ask to speak with the manager on duty and see if we can help you out.
Front Office Manager