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I came to this hotel for a weekend getaway with my mom and my sister. It was in a good location with many restaurants and fun things to do close by. Everyone was friendly, the room was average but clean. They had an indoor pool...More
1 Thank Casey F
Response from GMHolidayInnENF, General Manager at Holiday Inn Enfield-SpringfieldResponded 18 April 2014
Casey, thank you for your post and insight from your perspective from your recent stay. I do apologize that your perception of us in many ways was impaired by some training issues which we will turn in opportunities to improve. I have met with my...More
I stayed at this hotel with my husband and 18 month old son for just a quick over night before flying out to Florida the next morning. Upon arrival, the hotel was nice, clean lobby, newer furnishings in the public areas. The front desk lady...More
Response from GMHolidayInnENF, Guest Relations Manager at Holiday Inn Enfield-SpringfieldResponded 6 April 2014
Thank you for your candid review of our hotel. I'm sorry that we were unable to provide you with the accommodations that you had expected. Many of the aspects of your review have been addressed to our maintenance and housekeeping departments, and will...More
My stay was somewhere between poor and average. I had a terrible night's sleep thanks to the rattling heater which got louder the longer it was on. I was woken in he middle of the night and then could not get back to sleep. I...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Enfield-SpringfieldResponded 10 March 2014
Thank you for taking the time to provide feedback on your stay. It is unfortunate noise from the heating unit prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve...More
Stayed one night, nice enough, friendly desk staff, room cleanliness is adequate. The overall look of the hotel is a bit dated. The breakfast buffet was OK. As IHG members, we reserved a king bed room, they had none available, but did refund us the...More
Thank cathy h
Response from IHGCare, Guest Relations Manager at Holiday Inn Enfield-SpringfieldResponded 3 March 2014
Dear cathy h,
Thank you for taking the time to provide feedback on your stay. We are pleased to see you enjoyed your time at the hotel, and look forward to serving you again in the future.
We have stayed here twice for our annual trip to the Amherst Railway Show at the Big E. The hotel is very nice and the staff is very friendly and helpful. The bed and pillows were too soft for our liking but overall sleeping was...More
US$103 - US$193 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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I am very dissatisfied with your policy on cancellations...I have a family emergency and need to cancel my reservation...you still plan to charge me even with two days notice...I doubt I will ever stay at another Holiday Inn Express again and will also inform my family and friends of your policy.
12 November 2014|
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Response from Megan P | Property representative |
Unless you booked a discounted advance purchase non cancellable reservation, our cancellation policy is actually by 6pm on the day of arrival. Why don't you call our Front desk directly at 860-741-2211, ask to... More
Unless you booked a discounted advance purchase non cancellable reservation, our cancellation policy is actually by 6pm on the day of arrival. Why don't you call our Front desk directly at 860-741-2211, ask to speak with the manager on duty and see if we can help you out.
Front Office Manager