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BEST WESTERN Hartford Hotel & Suites

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BEST WESTERN Hartford Hotel & Suites
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342 Reviews from our TripAdvisor Community

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Showing 331: English reviews
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Fort Myers, Florida
Reviewed 4 days ago NEW

WOW. We recently stayed at this property for 4 nights during a cheer competition and fell in love with it. It was a pleasant surprise at how cozy and welcoming this property was. We received a very friendly welcome from Erin & Juan at the front desk. They were both full of helpful information of great places to eat. We...

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Helpful?
Thank Aflint1972
HOTEL’S FAVOURITE REVIEW
Reviewed 5 days ago via mobile

Wow! Love this hotel! From the moment we arrived Erin at the front desk couldn't have made us feel more welcome!we had driven many many hours and got in very late. There was an entrance closer to our room then the lobby but no luggage carts there ( I had planned to walk to the lobby n get one) by...

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Helpful?
Thank Melina K
About Hotel's Favourite Review
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Melina, Thank you for visiting the Best Western Hartford Hotel & Suites. I am very pleased to hear that our team exceeded your expectation and will ensure to let Erin know of your compliments! We are very pleased to be of service. We are looking forward to the next visit. Sincerely, General Manager

Reviewed 4 days ago NEW

This is the 2nd year in a row that we stayed at this Best Western for my daughters Cheer Competition weekend. I cannot say enough about how friendly and accommodating all of the staff is from the manager down to housekeeping. I called the hotel a couple times before arriving with reservation changes and questions and was always treated very...

Review collected in partnership with Best Western
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Helpful?
Thank C1509PLdenisep
North Bay Shore, New York
Reviewed 1 week ago

Best Western is the place to stay,they have friendly staff who is there to help with anything you need.Check in and check out was very easy and fast.rooms were very spacious and very clean but could have used brighter lights especially in the bathroom.They had a nice selection for breakfast,we had the pancakes and scrambled eggs and sausage which was...

Review collected in partnership with Best Western
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Helpful?
Thank C2370FRelizabethb
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for visiting the Best Western Hartford Hotel & Suites. I am very pleased to hear that our team exceeded your expectation. We are very pleased to be of service. We are looking forward to the next visit. Sincerely, General Manager

Georgetown, Massachusetts
Reviewed 1 week ago

The hotel was very clean, staff was courteous and helpful. They were extremely kind and patient considerate there were over 100 cheerleaders on site. Everyone was safe and had a great time. Breakfast was a plus as well.

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Helpful?
Thank ajjegreenfield
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to our Hotel. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back...

Manasquan, United States
Reviewed 1 week ago

Day staff was rude to many guests throughout my stay. Staff was not approaching or accommodating to large groups in the hotel. Room was not cleaned when group left for the day. Hotel room was clean, with comfortable beds. Blow dryer did not work, and hotel was unable to fix during my stay at the hotel.

Review collected in partnership with Best Western
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Thank S8177SBmelissag
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear guest, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies.

Absecon, New Jersey
Reviewed 1 week ago

We had a group stay this past weekend for the Cheerleading competition. The staff couldn't have been more helpful and accommodating. Down to the front desk to the shuttle service to house keeping. The front desk staff greeted me by name every time we came in the front door. The shuttle drivers couldn't have been nicer to our girls. They...

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Helpful?
Thank Z1688SGsharonc
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to our Hotel. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back...

Stamford, Connecticut
Reviewed 3 weeks ago

My stay at the Best Western was great!! Shanica, who worked at the front desk, got me through the check in process smoothly/quickly. She was very sweet!!! The room was clean, the breakfast was great and I definitely would stay at the hotel again!

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1Thank neato4
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for visiting the Best Western Hartford Hotel & Suites. I am very pleased to hear that our team exceeded your expectation and will ensure to let Shanica know of your compliments! We are very pleased to be of service. We are looking forward to the next visit. Sincerely, General Manager

Reviewed 4 weeks ago via mobile

Front desk employee Erin was very accommodating on our trip for the Connecticut Flower Show! Great customer service and hospitality! GM was kind to allow our 16 ft trailer to stay in their lot saving hundreds of dollars at keeping downtown. Rooms are nice and clean! I recommend this place on any work at Connecticut Convention Center. You can stay...

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Helpful?
Thank Eric R
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for visiting the Best Western Hartford Hotel & Suites. I am very pleased to hear that our team exceeded your expectation and will ensure to let Erin know of your compliments! We are very pleased to be of service. We are looking forward to the next visit. Sincerely, General Manager

West Springfield, Massachusetts
Reviewed 14 February 2017

This will be my # one spot to stay in from now on in Hartford I was extremely pleased thank you for the great service and helpful staff you guys are great and courteous I appreciate all the staff and service

Review collected in partnership with Best Western
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Thank R1983ZTvictorc
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to our Hotel. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The BEST WESTERN Hartford Hotel & Suites in Hartford, CT is located just five - ten minutes from downtown and at the crossroads of New England - Routes I-91 and I-84. The hotel is conveniently located 1.5 miles from the Hartford Convention Center, and is near the CT Expo Center, XL Center, Downtown Hartford corporate offices, The Mark Twain House & Museum, XFINITY Theater, Six Flags(R) New England, Goodwin Park Golf Course, Wadsworth Atheneum, Hartford Hospital, and St. Francis Hospital are nearby as well, including Aetna(R), the University of Hartford, Trinity College and the Connecticut State Capitol building. Our patrons stay connected with business amenities like free high-speed, wireless Internet access and a business center. We also boast 943 square feet of meeting space, ideal for most meetings or events in Hartford, CT. Our hotel's location is a few miles from some of Hartford's most popular attractions. Take a tour through Hartford's many historic homes like the Harriet Beecher Stowe Center and The Mark Twain House & Museum. You can see contemporary and classic works of art at the Wadsworth Atheneum or spend the day outdoors at Bushnell Park. Let our hotel in Hartford be your home away from home. Join us each morning for a full hot breakfast buffet, enjoy a refreshing swim in our seasonal heated outdoor pool, relax in our indoor whirlpool or get an invigorating workout in our fitness center. The hotel is 100% non-smoking in all Guest rooms and Public areas. This Hartford, CT hotel's location near downtown Hartford makes us the ideal choice for both business and leisure travelers. We provide complimentary shuttle service to 7 miles radius within the greater Hartford area. Book your stay at the BEST WESTERN Hartford Hotel & Suites today! Must be 21 years of age to check-in. ... more   less 

Additional Information about BEST WESTERN Hartford Hotel & Suites

Address: 185 Brainard Road, Hartford, CT 06114 (Formerly Holiday Inn Express Hotel & Suites)
Region: United States > Connecticut > Hartford
Price Range: $138 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Hartford Hotel & Suites 2.5*
Number of rooms: 129
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Priceline and Best Western so you can book your BEST WESTERN Hartford Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel Hartford
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hartford
Holiday Inn Hartford
Hotel Style:
#1 Best Value Hotel in Hartford
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hartford Hotel & Suites staff and other travellers.
6 questions
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Questions? Get answers from BEST WESTERN Hartford Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 1st floor in the back & no noise background.”
 of 5 bubbles gpstubby, 3 Aug 2016 | Read review
“Please read my review for tips”
 of 5 bubbles sctredsoxone, 18 Jul 2016 | Read review
“Rooms in a different hotel a better choice if you want certainty of hot water”
 of 5 bubbles Marcc237, 24 Apr 2016 | Read review
“Room 127 was excellent.”
 of 5 bubbles karls928, 2 Apr 2016 | Read review
“don`t drink the lobby`s coffee eww (my opinion)”
 of 5 bubbles deond794, 27 Mar 2016 | Read review
5 of 5