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Best Western Hartford Hotel & Suites

435 reviews
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Traveller (20)
Room & Suite (11)
Dining (2)
Overview
  • Excellent47%
  • Very good31%
  • Average12%
  • Poor5%
  • Terrible5%
Travellers talk about
“front desk”(63 reviews)
“chowder pot”(9 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
Offers from Best Western Hartford Hotel & Suites
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (435)Write a Review
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Show reviews that mention
All reviewsseafood restaurantfront deskchowder potshuttle serviceroom was cleanrestaurant next doorfree breakfastoutdoor poolbreakfast was excellenthot tubbreakfast areasales manageryogurtgreat stayoff the highwaywould stay here againbooked this hotel
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1 - 5 of 422 reviews
Reviewed 2 weeks ago

I was over billed. The staff was helpful and identified an inaccurate charge on an old card. The desk person tried to correct it and gave me a receipt to prove it. However the charge to my card Was over by $220. Now I’m left...More

Review collected in partnership with Best Western
Thank gardiners2018
Response from Hartfordgm, General Manager at Best Western Hartford Hotel & SuitesResponded 1 week ago

Good day, I wanted to just take a moment and apologize for the billing issues you experienced here. It is not ever our intention to mis-appropriately bill and over charge credit cards. It is something we need to focus harder on and I thank you...More

Hotel's Favourite
Reviewed 18 December 2017

Booked a one night stay for this hotel. Front staff were very friendly and check in was quick. Lobby was nicely decorated for the holidays and there is comfortable seating in front of the fireplace with a big TV. There is coffee, hot water and...More

Thank geezee57
Response from Hartfordgm, Manager at Best Western Hartford Hotel & SuitesResponded 27 December 2017

Thank you for review. We are so happy to hear you enjoyed your stay with us. I will share this review with my staff. They love to hear the acknowledgment. Your business is very important to us and we value your feedback. By telling us...More

Reviewed 3 weeks ago

Highly recommended, great property well kept. Good attention to detail. Shower head in the junior suite is amazing. Pillows can be better, but I say this about every hotel, memory foam pillows. Staff is very knowledgeable.

Review collected in partnership with Best Western
Thank omarh1152016
Reviewed 4 weeks ago

Customer service was Great!! Check in lady was Outstanding!! The beds were very clean & soooo comfortable, & this comes from a person who is use to sleeping on a very expensive sleep number bed!! The bathroom looked very nice & the curved curtain rod,...More

Thank coloredflames
Response from Hartfordgm, General Manager at Best Western Hartford Hotel & SuitesResponded 4 weeks ago

Thank you so much for taking the time to writing this review. I am happy to hear all the great comments about my staff, breakfast, and your room accommodations. I will definitely share this review with our team here. I also appreciate the communication on...More

Reviewed 4 January 2018

Inefficiency, multiple problems, staff not responsive, and staff not always truthful when attempts to rectify problems are made, are all features of this facility. Breakfast area was unsatisfactory with staff clogging the area socially and some of the equipment being non-functional as well as cleaning...More

Review collected in partnership with Best Western
Thank H1067CAkarenw
Response from Hartfordgm, Manager at Best Western Hartford Hotel & SuitesResponded 5 January 2018

On behalf of our team here, I sincerely apologize for your experience. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Shuttle Bus Service
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Concierge
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Details
Price range
US$100 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Hartford
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$100 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Hartford
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (20)
Room & Suite (11)
Dining (2)
Pool & Beach (1)
Questions & Answers
Ask a question
24 June 2017|
AnswerShow all 2 answers
Response from Madison M | Reviewed this property |
No they do not.
0
Votes
Jessica D
29 October 2016|
AnswerShow all 6 answers
Response from Claudia E | Reviewed this property |
no
1
Vote
Baguul
28 January 2016|
AnswerShow all 2 answers
Response from Bill G | Reviewed this property |
Same...Sorry, I don't know the answer to that question. Call hotel, I'm sure they would be able to help. FYI My daughter forgot her winter coat in her hotel room closet. They were very helpful to find, and quickly shipped... More
0
Votes
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123
Room Tips
"Rooms facing the back and not on the first floor are best."
Read review
"We were on the 1st floor in the back & no noise background."
Read review
"Please read my review for tips"
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"Rooms in a different hotel a better choice if you want certainty of hot water"
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