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Hawthorn Suites by Wyndham Manchester Hartford

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Hawthorn Suites by Wyndham Manchester Hartford
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99 Reviews from our TripAdvisor Community

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There are newer reviews for Hawthorn Suites by Wyndham Manchester Hartford
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Showing 99: English reviews
Boston, Massachusetts
Reviewed 6 January 2017

Ive left reveiws and no one has responded. There were dirty tissues, gross stains on the chairs, dirt all over the floors, lights missing, lights not working, tv not working, oh and broken beer bottle in the room too. Swell place you guys run, I'll be sure to spread the word of this disaster

Review collected in partnership with Hawthorn Suites by Wyndham
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Helpful?
1Thank connors549
Kautilya G, Manager at Hawthorn Suites by Wyndham Manchester Hartford, responded to this review

Esteemed Guest, Thank you for your candid feedback. I apologize as this is not the experience we would like our guest to have. Thou we are in the middle of renovation but this is no excuse for hosting you in such a room. Rest assured that corrective action has been taken and erring representative has been disciplined. Efforts have been...

Allentown, Pennsylvania
Reviewed 1 January 2017 via mobile

Me, my husband & the random roach I saw scurry across the bathroom floor stayed on a 2nd floor king suite room on 12/31/16 to 1/1/17. Furniture and layout was modern. Missing decor but it was fine. Kitchenette dining table, couch with coffee table, full vanity mirror bathroom area & of course the king bed with mounted flat screen TV....

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Helpful?
2Thank venice a
Kautilya G, General Manager at Hawthorn Suites by Wyndham Manchester Hartford, responded to this review

Esteemed Guest, Thank you for the feedback regarding your stay at our property. I apologize for the inconvenience you faced at the front Desk at check in. Since we are renovating, only a handful of rooms are rentable. We are making all efforts to make the stay of our valued guests as comfortable as possible. I assure you that both...

Glastonbury, Connecticut
Reviewed 17 December 2016

My family stayed here for 6 weeks, 20 years ago. It was lovey, the service was exemplary. I anticipated the same last week, when I booked a room for my daughter. I spoke with the desk clerk at length explaining that she would arrive at 1AM; was assured this was no problem. The night clerk gave us a key, we...

Review collected in partnership with Hawthorn Suites by Wyndham
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Helpful?
2Thank 954lilyg
Kautilya G, Manager at Hawthorn Suites by Wyndham Manchester Hartford, responded to this review

Esteemed Guest, Thank you for your candid feedback regarding your stay at our property. I apologize since this is not the experience we would like our guest to have. I am sorry that the Front Desk representative should have taken better care of the issue, I apologize again for the inconvenience you faced, my staff should have resolved the issue...

Fort Worth, Texas
Reviewed 17 December 2016

Review collected in partnership with Hawthorn Suites by Wyndham
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1Thank keithwN1852OV
Kautilya G, Manager at Hawthorn Suites by Wyndham Manchester Hartford, responded to this review

Reviewed 13 December 2016 via mobile

I honestly don't know how this place passed inspection. Our first room had no heat. I would have called the front desk but the phone didn't work. Second room had exposed outlets, non-working smoke detectors, walks with holes, missing towel racks, paint splatters, dirty floors, and, of course, a non-working phone. Am I supposed to be thankful for the heat?

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Helpful?
1Thank Ben B
Kautilya G, General Manager at Hawthorn Suites by Wyndham Manchester Hartford, responded to this review

Esteemed Guest, Thank you for your candid feedback. I apologize as this is not the experience we would like our guest to have. Thou we are in the middle of renovation but this is no excuse for hosting you in such a room. Rest assured that corrective action has been taken and erring representative has been disciplined. Efforts have been...

Fredericksburg, Virginia, United States
Reviewed 3 December 2016

Review collected in partnership with Hawthorn Suites by Wyndham
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1Thank Karen B
Kautilya G, General Manager at Hawthorn Suites by Wyndham Manchester Hartford, responded to this review

Hartford, Connecticut
Reviewed 29 November 2016

Review collected in partnership with Hawthorn Suites by Wyndham
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Thank Y6265LOdanielleh
Kautilya G, General Manager at Hawthorn Suites by Wyndham Manchester Hartford, responded to this review

Petoskey, Michigan
Reviewed 15 November 2016

Got there after dark and had to climb a very poorly lit stairs to get to the room. My husband is 77 and I am 74. This was totally unexpected. The room turned out to be an apartment with a kitchenette, 2 bedrooms and two baths. It was very stark and uninviting. I guess it would ge good for a...

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1Thank E1942
Kautilya G, General Manager at Hawthorn Suites by Wyndham Manchester Hartford, responded to this review

Esteemed Guest, Thank you for taking the time to give us this feedback. I am sorry for the inconvenience the upper floor caused you. We will be very happy to accommodate you on the first floor on your next stay with us. We are making sincere efforts to make the stay experience of our guests comfortable and provide the best...

Reviewed 13 November 2016 via mobile

Would never stay again. Dirty linens, closet bifold door wouldn't close bathroom door off hinges making bathroom very inaccessible, paint all over the floors. Looked like room was being remodeled but not finished. Fireplace empty and unusable Also no Maid service they opened door picked up leaves and took trash from kitchen and did nothing else Very very disappointing stay

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Helpful?
1Thank Ruth W
Kautilya G, General Manager at Hawthorn Suites by Wyndham Manchester Hartford, responded to this review

Esteemed Guest, Thank you for a candid feedback. This is not the experience we would like our guest to have. I apologize for the lapse in the service provided. I assure that the efforts are being made to improve and provide an excellent service to the guest. I will appreciate if you will give us another chance to host you...

Nashua, New Hampshire
Reviewed 3 November 2016

Had to be moved twice due to unsafe hygiene of rooms. Took picture of bucket in one room full of sink leakage moldy and nasty. Need to have all rooms checked for maintenance issues

Review collected in partnership with Hawthorn Suites by Wyndham
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1Thank C3506XDsusanm
Kautilya G, General Manager at Hawthorn Suites by Wyndham Manchester Hartford, responded to this review

Thank you for your feedback. I apologize since this is not the experience we would like our guest to have. We are renovating all the rooms again to take care of any maintenance issues. I hope your next stay with us will be a pleasant one. Renu

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Hawthorn Suites by Wyndham Manchester Hartford

Address: 191 Spencer St, Manchester, CT 06040-4617 (Formerly Studio 6 Hartford/Manchester)
Region: United States > Connecticut > Manchester
Price Range: $133 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Manchester Hartford 2.5*
Number of rooms: 104
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Questions & Answers

Here's what travellers have asked, with answers from Hawthorn Suites by Wyndham Manchester Hartford staff and other travellers.
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Questions? Get answers from Hawthorn Suites by Wyndham Manchester Hartford staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Double check that there are no 'off book' people staying in the room ... KNOCK!”
 of 5 bubbles BobNorthofBoston, 14 Sep 2016 | Read review
“Choose a room at another hotel.”
 of 5 bubbles jta1247, 2 Aug 2016 | Read review
“all the rooms have been redone...perfect.”
 of 5 bubbles shasha27, 6 Jul 2016 | Read review
“Some other hotel!”
 of 5 bubbles 76BillH76, 7 Jan 2016 | Read review
“Don't Choose any of the Rooms. Stay Away from this Motel.”
 of 5 bubbles DianeP858, 22 Sep 2015 | Read review
5 of 5