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I have stayed here last summer and was very underwhelmed by the customer service and condition of the property. I read it he reviews again this time and thought I'd give it a another shot. The customer service was excellent. The front desk was attentive...More
Thank A TripAdvisor Member
Response from Tom F, General Manager at Holiday Inn Express Hotel & Suites MeridenResponded 19 October 2016
Thank you for giving our hotel another chance, and for taking the time to write a review! We are so glad to hear that our customer service has improved since your last stay. We have addressed your concerns and are correcting them . Our...More
I stayed at this hotel for one night on a recent business trip to Connecticut. The hotel was great ! Very new looking both inside and out. The room was very big, much larger than others I have been in. Check in was good, they...More
Thank Michael B
Response from Tom F, Manager at Holiday Inn Express Hotel & Suites MeridenResponded 29 September 2016
Hello Michael B,
We are so happy that you enjoyed your stay with us. Thank you for taking the time to write a review about our Hotel.
We hope to see you again the next time you are in town.
Tom Falco, CHA...More
We booked a 2 queen suite. The room was spacious with a nice sofa, a food prep area with granite counter, sink, fridge, and microwave. Beds were very comfortable. Hotel was very clean. Breakfast fare was standard but prepared very well. Cheese omelets were not...More
Response from Tom F, Manager at Holiday Inn Express Hotel & Suites MeridenResponded 13 September 2016
It's great to hear how you enjoyed our hotel and our staff. Next time we suggest you try some of our famous pancakes.
We look forwards to seeing you the next time you are in town.
Tom Falco, CHA
This place is wonderful...it has complimentary breakfast and it also has a indoor pool....my only complaint is that the facility itself isn't maintained to my standards ie....crack in the pool concrete and puckering wallpaper.More
Thank Melissa G
Response from Tom F, General Manager at Holiday Inn Express Hotel & Suites MeridenResponded 23 August 2016
Hello Melissa ,
It's great to hear how you found our hotel to be wonderful. We are currently fixing our pool and the steps will be fixed soon.
We hope to see you again the next time you are in our area.
I had stayed at hotel in June and it was nice so we decided that this will be the place stay each time we visit. Last weekend we stayed again and the front staff was very pleasant but housekeeping really pissed me off!!! We had...More
Thank A TripAdvisor Member
Response from Tom F, General Manager at Holiday Inn Express Hotel & Suites MeridenResponded 15 August 2016
I am so sorry to hear how our housekeeper conducted herself. We have coached up the housekeeper involved and have retrained our housekeeping staff on policies and procedures.
We look forward to the next time you stay with us and you will definitely see...More
US$109 - US$174 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Unfortunately we are not pet friendly at this location. If you have any other questions please don't hesitate to contact us directly at the hotel 203-443-5700
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"If the heater sounds like a mouse trapped in a blender switch rooms."