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Hilton Mystic

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#5 of 13 Hotels in Mystic
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Mystic
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724 Reviews from our TripAdvisor Community

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Showing 714: English reviews
Plantsville, Connecticut
Reviewed 9 February 2016

My husband and I spent a weekend at the Hilton Mystic early last spring. We loved the hotel. The rooms are clean and comfortable. We also enjoyed the lounge area while sipping cocktails by the fireplace and munching on the free popcorn. We ate breakfast in the hotel restaurant. The food was good but over priced. I would rather eat...

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Helpful?
Thank DawnGS
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for your feedback. I am so glad you and your husband enjoyed our hotel, and the are. Our location is just perfect for a trip to Mystic. Thank you for staying with us and we will see you again soon.

Christchurch, United Kingdom
Reviewed 8 February 2016

I would recommend this hotel. It has recently (2015) been refurbished to a high standard and the staff are really helpful. It may not be the cheapest in the area but it is a good location and a great hotel experience.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Robin C
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you! Recommendations from our guests are very appreciated. I am so glad you enjoyed your stay with us.

The stixs NH
Reviewed 7 February 2016 via mobile

We stayed here to go to the casino and we had a great time! The hotels beautiful, rooms are spacious and beautiful!! The pools gorgeous! Our room had a few hiccups as it wasn't clean and we had the customer service desk come redo it, so double check your stuff!

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Helpful?
Thank alicen19
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for this feedback. I sincerely apologize to you for the cleanliness of your guest room and will review this with our housekeeping team. I am glad to know overall your stay was great. I do hope you will be back to see us again soon. Thank you for staying with us.

Huron, SD, United States
Reviewed 6 February 2016

We stayed for 6 nights in the winter (when the rates are cheap) and we could not have been happier.., The hotel has just been renovated and everything is clean and bright. We were especially impressed with every single staff member we dealt with from managers to night housekeeping staff. Everyone was friendly, helpful, not stuffy but just genuinely nice....

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Hilary W
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you!! We are all so glad you had such a wonderful stay with us. We do all we can to ensure our guest feel welcomed. Our location can't be beat, and it is nice to know you were able to take advantage of this. Thank you for staying with us and we will see you again soon.

Reviewed 6 February 2016 via mobile

I took a room away from elevator and the walk was quite long. It didn't help much regarding noise since the rooms are not well insulated. The bed was very comfortable and the room was very clean. Bathroom was a bit small but the shower was strong. USB ports on nightstand was a welcome touch. Overall a very good experience.

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Helpful?
Thank John Paul G
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for this feedback and for staying with us. Our newly updated hotel is very welcoming and it is always nice to hear our guests enjoy it. Thank you again.

Reviewed 31 January 2016

This is the 2nd time we've stayed at this location and would definitely recommend it. The staff is very courteous and professional. The hotel is clean and beautiful. The location is convenient to everything in town including attractions for children and adults.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 702peggyr
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for these very nice words on our hotel and team. We are very happy you enjoyed your stay and our great location. Out staff is the best, and we look forward to see you again!

Boston, Massachusetts
Reviewed 31 January 2016 via mobile

Everything was perfect from beginning to end! Very friendly staff at check-in, asked us for floor preference, lobby and lounge were modern but comfy, outside space with fireplaces looked amazing! There was a live band playing til 10pm in the restaurant, which had great drinks and attentive servers. We didn't eat there but the gentleman next to us had a...

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Helpful?
Thank LenaB8080
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you so much for sharing how much you enjoyed your stay with us, we all really appreciate it. We will see you again soon!

Boston, Massachusetts
Reviewed 31 January 2016

We stayed during the recent blizzard. The staff was extremely helpful, especially as everyone's plans were up in the air because of the weather. The hotel is lovely, our room was very pretty. and I loved the saltwater pool.

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Thank LSAS2010
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you! We are all so pleased you enjoyed your stay, despite the weather. We will see you again soon.

Madison, Georgia
Reviewed 30 January 2016

Survived Winter a Storm Jonas at the Mystic Hilton and overall had a great stay. The staff were friendly and helpful and service was prompt and efficient. Their team an exceptional job clearing snow the night of the storm too and we also enjoyed the restaurant and bar. Rooms were very clean and comfortable as well. Only glitch that prevented...

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Helpful?
Thank Bosox61
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for this feedback, it is very much appreciated. I apologize for the one issue, we do all we can to ensure a perfect stay and I am sorry we missed this. Thank you for choosing us, and for noticing our great team, it means a lot. I am so glad you would come back to see us, this...

Reviewed 28 January 2016 via mobile

I brought my 7 year old for a weekend mini getaway with friends. We loved the proximity to everything - just off the expressway, across from the aquarium, and there was a Five Guys and Starbucks across the street. Traveling with kids means you appreciate these conveniences! My friends and I wanted connecting rooms so we could all hang out...

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Helpful?
1Thank Jill G
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you! I am so glad you and your family had a great getaway. Our location can't be beat, and it is always so wonderful to read how our guests enjoy that, and our hotel. Thank you for staying with us and we look forward to welcoming you back on your return trip.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Hot Tub
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
Official Description (provided by the hotel)
In the heart of Mystic, Connecticut, just one block from Interstate-95, Conveniently located for both corporate and leisure visitors alike. You'll appreciate the convenient location of our Mystic, CT hotel as a coastal stopping point between New York City and Boston, MA, filled with historic charm of maritime New England. ... more   less 

Additional Information about Hilton Mystic

Address: 20 Coogan Blvd, Mystic, CT 06355-1900
Region: United States > Connecticut > Mystic
Price Range: $134 - $442 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Mystic 3.5*
Number of rooms: 184
Reservation Options:
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Also Known As:
Hilton Mystic Hotel Mystic
Hilton Hotel Mystic
Mystic Hilton Hotel
Hotel Style:
#4 Business Hotel in Mystic
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Mystic staff and other travellers.
16 questions
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Wilmington, Delaware
5 months ago
Quincy, MA
1 month ago
Bronx, New York
over a year ago

See all questions (16)

Questions? Get answers from Hilton Mystic staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Instead of going to Starbucks, go to the village to the coffee shop there.”
 of 5 bubbles butterfly53, 13 Jan 2017 | Read review
“Higher floors (3&4) are quieter with less A/C noise and noise from outside/parking lot”
 of 5 bubbles Travelgal0425, 9 Jan 2017 | Read review
“Good to the Hampton Inn and Suites down the street”
 of 5 bubbles N4636DNfrankf, 13 Dec 2016 | Read review
“We liked being at the end of the corridor so we could use the adjacent stairs.”
 of 5 bubbles laurahorowitz, 20 Nov 2016 | Read review
“Ask for rooms not near the elevator and usually the top floor”
 of 5 bubbles discoverturtle, 2 Nov 2016 | Read review
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