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Hilton Mystic

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#5 of 13 Hotels in Mystic
Certificate of Excellence
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702 Reviews from our TripAdvisor Community

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Showing 692: English reviews
Eastchester, New York, United States
Reviewed 4 January 2016

The hotel is beautiful. It has been recently updated. Extremely Kid friendly. Great indoor pool. Fun bar and lounge area. Across from Aquarium. Will def be back in the spring. Close to all in Mystic has to offer.

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Helpful?
Thank StacyAnn401
Terri A, General Manager at Hilton Mystic, responded to this review

Dear StacyAnn401, Thank you! We are so pleased you enjoyed our great hotel and fantastic location. Thanks again for sharing this feedback. Happy New Year!

Reviewed 3 January 2016 via mobile

Beautiful hotel. Quaint area outside (across from old mystic village - good food/restaurant options). Fast and delicious room service. Irons restaurant staff and food is good. HOWEVER, I booked a room reservation with the whirlpool tub and when I arrived that room was not available. The hotel staff was accommodating in giving us a comp romance package and then gave...

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Helpful?
Thank Danielle D
Terri A, General Manager at Hilton Mystic, responded to this review

Dear Danielle D, Thank you so much for sharing this feedback. I am truly sorry we were unable to get you into the suite the first night and this tarnished your stay with us. I do hope you come back and visit us again. Again I apologize an thank you for staying with us.

East Greenwich, Rhode Island
Reviewed 31 December 2015

i had a slight problem with my reservation but Hanna was able to handle it quickly and i was completely satisified. Hanna is a great asset to the Hilton Hotel and i was glad i spoke to her. if we know anyone looking for a great hotel we will recommend the hilton in mystic ct thank you

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Helpful?
Thank Edward T
tezct, General Manager at Hilton Mystic, responded to this review

Thank you! We will be sure to share this with Hannah. I am so glad she took such great care of you. See you soon.

Branford
Reviewed 31 December 2015

Room was small for a sweet and no clothing hook in the bathroom. Small bathroom without any storage! There was a fly in my drink at the bar. Even after bringing this to the bar tenders attention the best we received was just a new drink.

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Helpful?
Thank Chris R
Terri A, General Manager at Hilton Mystic, responded to this review

Dear Chris R, Thank you for sharing this feedback. My sincere apologies to you for the issues you experienced. I have shared these with my food and beverage team and have done some additional training. We appreciate you choosing us and hope you will be back to visit again. Thank you.

Dartmouth, MA
Reviewed 31 December 2015

We stayed here a year ago thanks to a "Name your own price" deal we got after attending a concert at Foxwoods. The hotel was fine, but a little dated. For what we paid though, it was a good value. Tonight, I reserved a room through HHonors app (where I found pretty much the best value in Mystic) without any...

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Helpful?
Thank bostnwhalr
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you! We are so happy you came back to see us and experience our renovation. Your kind words are greatly appreciated. We look forward to seeing you again soon.

Oswego, Illinois
Reviewed 28 December 2015

Wonderful hotel. Had a Christmas party in a conference room, stayed there, and ate breakfast. All were superb. I am a seasoned traveler as well. Close to all attractions in the area, such as Mystic Seaport, the submarine base, Essex, etc.

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Thank Leonard W
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you! We are so glad you enjoyed your Christmas party and our hotel. Our location is perfect. We hope you will be back to see us soon. Thank you for choosing us.

New York City, New York
Reviewed 26 December 2015 via mobile

We went to the Mystic Hilton for Thanksgiving dinner with the family and we were overwhelmed by the fantastic buffet (full disclosure, my brother Robert Pepper is the chef). For an incredibly reasonable price the buffet included charcuterie and cheese, pumpkin soup, roasted turkey cooked perfectly, pork lion with apple cider sauce, salmon with a horseradish crust, sage stuffing, cranberrry...

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Thank C P
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you! We are all so glad you enjoyed your holiday with us. Pepper is a fantastic chef and we are so happy to him as part of the team. Happy New Year!

Concord, New Hampshire
Reviewed 24 December 2015

Spent one night here, for the annual family day at the seaport. Public area very modern looking, including an outdoor area w/gas fire pits. The room was spacious & clean. It was also fairly quiet aside from the occasional door slam by unthoughtful fellow guests. Potential drawbacks: No microwave. Did not care for the pillows. They were large & heavy,...

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Thank sfm132
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for your review, and providing this great feedback. Our location and renovation are great. We will certainly look at the pillows and see if a change can be made. Thank you for choosing us, we all really appreciate it and do hope you will come back to see us when in the area again. Happy New Year!

Oakdale, Connecticut
Reviewed 18 December 2015

This is my 2nd time having my work team here. I dealt with Lisa Kasprzak on both occasions and she is always THE BEST to work with on all of our business accommodations. Always love working with her and her staff. Our first visit here in July was when the hotel was undergoing renovations. The renovations look great! All of...

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Helpful?
Thank Beaupre21
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you! Lisa is such an asset to our team and I am so pleased your meeting was a success. We are all so proud of renovations, thank you for staying with us now and during the renovation time. We all look forward to seeing you again soon. Happy Holidays!

Portsmouth, New Hampshire
Reviewed 18 December 2015

The hotel was newly renovated and had a hip vibe. I heard less than stellar reviews from people that had stayed there before the reno, but I was very satisfied with the staff and quality of the hotel. great location near the shopping village allowed me to walk over and partake in the holiday special festivities without sitting in traffic.

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Helpful?
Thank Nathan T
tezct, General Manager at Hilton Mystic, responded to this review

Thank you! We are so happy with our renovation and love hearing from guests who stay with us. We appreciate this feedback and hope to see you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
In the heart of Mystic, Connecticut, just one block from Interstate-95, Conveniently located for both corporate and leisure visitors alike. You'll appreciate the convenient location of our Mystic, CT hotel as a coastal stopping point between New York City and Boston, MA, filled with historic charm of maritime New England. ... more   less 

Additional Information about Hilton Mystic

Address: 20 Coogan Boulevard, Mystic, CT 06355
Region: United States > Connecticut > Mystic
Price Range: $142 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Mystic 3.5*
Number of rooms: 182
Reservation Options:
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Also Known As:
Hilton Mystic Hotel Mystic
Hilton Hotel Mystic
Mystic Hilton Hotel
Hotel Style:
#4 Business Hotel in Mystic
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Mystic staff and other travellers.
14 questions
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Wilmington, Delaware
3 months ago
over a year ago
Bronx, New York
Bronx, New York

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Questions? Get answers from Hilton Mystic staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We liked being at the end of the corridor so we could use the adjacent stairs.”
 of 5 bubbles laurahorowitz, 20 Nov 2016 | Read review
“Ask for rooms not near the elevator and usually the top floor”
 of 5 bubbles discoverturtle, 2 Nov 2016 | Read review
“On a busy weekend, bring a sound/sleep machine to help drown out the noise coming from the halls. The indoor pool is great.”
 of 5 bubbles 472vincentr, 25 Oct 2016 | Read review
“Modern design”
 of 5 bubbles sarahtY5907NI, 20 Oct 2016 | Read review
“We were on the first floor and it was very quiet.”
 of 5 bubbles morano_marie, 17 Oct 2016 | Read review
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