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DoubleTree by Hilton Hotel Norwalk

957 reviews
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Traveller (76)
Room & Suite (51)
Dining (12)
Overview
  • Excellent36%
  • Very good30%
  • Average18%
  • Poor10%
  • Terrible6%
Travellers talk about
“double tree”(44 reviews)
“cookies”(94 reviews)
“visiting family”(11 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from DoubleTree by Hilton Hotel Norwalk
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (957)Write a Review
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All reviewsdouble treecookiesvisiting familyoff the highwayeasy accessbreakfast buffetfront desk staffindoor poolconvenient locationtrain stationbed was very comfortablebusiness tripnorwalk areactweddingaquariumevent
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131 - 135 of 933 reviews
Reviewed 9 March 2017

Room was freezing cold when I checked in and there was no shower curtain which I unfortunately didn't notice until the morning and was in a hurry to get to work. The water was also freezing cold and took forever to warm up.More

Review collected in partnership with DoubleTree by Hilton
Thank O5156FUmichaelp
Response from Ted M, General Manager at DoubleTree by Hilton Hotel NorwalkResponded 10 March 2017

Please accept our apology for the cold and incomplete conditions you found in your guest room during your recent stay. Our standard is to maintain rooms at 68-70 degrees so this and the missing shower curtain were clearly oversights for which we apologize. These conditions...More

Reviewed 9 March 2017

A last minute booking on Hilton.com but we were made to feel very special. Comfortable and immaculately clean room. Not a great view over Costco, but if we'd had more time the area around the hotel is stunning with wonderful examples of New England homes....More

Review collected in partnership with DoubleTree by Hilton
Thank The_H0tel_Inspectors
Response from Ted M, General Manager at DoubleTree by Hilton Hotel NorwalkResponded 10 March 2017

We are so glad to know that you chose to stay with us and feel that it was a wise choice. Thank you for all the compliments about our people, the services they provided, your breakfast experience, and our hotel location. We hope you will...More

Reviewed 6 March 2017 via mobile

In areas that were important to us, the hotel met expectations. The staff was friendly and the bedding and bathroom or clean as well as the room. The bed was comfortable. Was not looking for thrills or amenities and did not see or need much...More

Thank Overlook2001
Response from Ted M, General Manager at DoubleTree by Hilton Hotel NorwalkResponded 7 March 2017

Thank you for your feedback. We appreciate your nice comments about our staff and the cleanliness and comfort of our accommodations, which met or hopefully exceeded your expectations. The need for renovations is under review and we have several new upgrades planned for 2017. Thank...More

Reviewed 5 March 2017

Came to this hotel for great price and close proximity to Aquarium; ordered RM service, burgers are fantastic, price could be better but you get a reasonable portion, breakfast was fantastic,we ordered in RM , staff are very eager to please. The pool was being...More

Review collected in partnership with DoubleTree by Hilton
Thank celestined2017
Response from Ted M, General Manager at DoubleTree by Hilton Hotel NorwalkResponded 7 March 2017

Thank you for taking the time to share your experience with us. The pool was closed temporarily per health code protocol after a child's little mishap, but it was reopened as quickly as possible. So glad to see that you enjoyed your stay with us,...More

Reviewed 26 February 2017

Did a recent 1 night stay here and was very disappointed. The staff was great and very pleasant. But was disappointed with the hotel conditions. The linens were low quality and scratchy. The pillows were small and old. The heater was loud and noisy. Hard...More

Review collected in partnership with DoubleTree by Hilton
Thank kelvan m
Response from Ted M, General Manager at DoubleTree by Hilton Hotel NorwalkResponded 27 February 2017

We are sorry to learn that you did not care for our guest room linens. We have recently upgraded all of our guest rooms linens to new Hilton standards so it is somewhat surprising to receive this comment. We appreciate the feedback and will certainly...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Dry Cleaning
Conference Facilities
Shuttle Bus Service
Self-Serve Laundry
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$92 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Norwalk
#6 Business Hotel in Norwalk
Room types
Non-Smoking Rooms, Accessible rooms, Suites
Details
Price range
US$92 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Norwalk
#6 Business Hotel in Norwalk
Room types
Non-Smoking Rooms, Accessible rooms, Suites
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Traveller (76)
Room & Suite (51)
Dining (12)
Pool & Beach (4)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
pennysaeger
21 July 2017|
AnswerShow all 3 answers
Response from Ted M | Property representative |
We have no idea what or where you are talking about, but the answer to your initial question is "absolutely no."
0
Votes
Diana K
16 November 2016|
AnswerShow all 2 answers
Response from Emily K | Reviewed this property |
There is a pool in this hotel. However, I trust there are places for pampering nearby, depends on the service(s) you require. There are a quite a lot of small boutiques and store of different types within walking distance... More
1
Vote
noelleb
14 June 2016|
Answer
Response from SCJFL | Reviewed this property |
Yes there is a safe in the closet, but make sure that you ask for a room with a fridge on check-in, look at my review for my stay June 5-11
1
Vote
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123
Room Tips
"Helpful staff for all room needs"
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"Ask for a room with a view, not the Costco parking lot near I-95 and train station"
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"Shop around"
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"Club floor (8th floor)"
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