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Hotel is quietly located not all to far from the interstate,
Always clean and staff are more than friendly , and most have been there long term.
Pool is always clean, as is dinning area.
A restaurant attached has a bar and makes common bar...More
Hard to find any redeeming qualities about this dated Quality Inn right off I95...Asked for a new room after the first-floor room we were given had an overwhelming smell of mildew (instant the door opened). Given a room on the 3rd floor but the key-card...More
1 Thank bendywendy19702018
Response from Joe A, General Manager at Quality Inn Old Saybrook - WestbrookResponded 2 weeks ago
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests...More
Great experience and will definitely be back. Had to check in really late due to a long travel day and a late night performance in New Haven and the front desk handled things with great courtesy and professionalism (and allowed a 12pm checkout). Clean and...More
Thank Christopher S
Response from Joe A, General Manager at Quality Inn Old Saybrook - WestbrookResponded 3 weeks ago
Thank you very much for taking a moment to review our hotel. I am so glad that the Front Desk agent was able to give you that late checkout, I hope that your performance went well. Thank you for also pointing out the...More
This was a return visit with my family. We loved the hotel and staff so much that we had a weekend getaway at this great hotel. Rooms are clean,comfortable, and staff is always nice and hospitable. Looking forward to our next visit.More
Response from Joe A, General Manager at Quality Inn Old Saybrook - WestbrookResponded 8 June 2018
Hi Hotel Traveler - Thank you so much for taking a moment to review our hotel and big thanks for coming back and staying with us. We are glad you enjoyed the hotel again and had a great weekend getaway. Hope to see you again...More
My husband and i were tired after spending the day prepping our boat for the spring. I had spent an hour trying to locate a room with a jacuzzi tub. I ended up just booking a regular room through hotel.com because they told me there...More
Thank Danielle S
Response from Joe A, General Manager at Quality Inn Old Saybrook - WestbrookResponded 23 April 2018
Hi Danielle - Thank you so very much for staying with is and thank you for your kind review on the hotel. I'm so glad that Jimmy was able to help you find exactly what you were looking for and how he helped you cancel...More