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It smelled funny. Not necessarily in a bad way, but I couldn't put my finger on it. I figure if I had to stay there again, OK. Otherwise, I'd stay somewhere else. Counter staff was very pleasant both on check in and check out.More
Response from LQ2051GM, Manager at La Quinta Inn & Suites Stamford / New York CityResponded 2 weeks ago
Thank you kindly for your feedback. I apologize for the unpleasant odor your described during your stay with us. We are truly sorry that our hotel fell short of expectations during your stay. We hope to have another opportunity to win you over in the...More
The crew was very helpful and friendly. Hotel was very clean. Loved the tv with the relaxing sounds. Restaurant connected to the hotel was also great along with great prices and people. Will return if given opportunity.
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Former flea - bag hotel with La Quinta moniker put in it! Located behind the Stamford Diner. Dark & dingy. You have to climb two sets of stairs to access the elevator. Reserved non-smoking room, but room smelled like smoke. Bathroom was old. Toilet in...More
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Response from LQ2051GM, Manager at La Quinta Inn & Suites Stamford / New York CityResponded 10 December 2017
I would like to express my sincerest apologies for the experience you encountered during your recent stay with us. We fell short on your expectations and I would like to better understand the circumstances of your experience. Please feel free to contact me...More
This company is awful. I don't know if they're actual criminals, or just so inept that they seem like they're scamming customers. Every single time I stayed in this hotel, they would tell me my card was declined and ask for another, even though the...More
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Response from LQ2051GM, Guest Relations Manager at La Quinta Inn & Suites Stamford / New York CityResponded 1 December 2017
Thank you for your feedback regarding your stay. Our guest expectation is very important to us and when we fall short we take it very serious and strive to correct the issues. So that the General Manager can better understand the circumstances of your experience,...More
La Quinta should spend less on advertising how great the experience is and more on actually maintaining their properties. It was filthy and run down from the Libby to the halls to the room. As soon as we entered the dirty hall and then the...More
Response from LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Stamford / New York CityResponded 16 October 2017
Dear Valued Guest,
Thank you for taking the time to express your concerns regarding the recent stay at our location. We are very sorry that you had such a negative experience, your opinion and satisfaction are very important to us. Rest assured that your comments...More