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We stayed here even after reading some terrible reviews because we were traveling with our dog and La Quintas are pet friendly. I really don’t know what people were complaining about. Our room was clean, the bed was comfortable, the staff was friendly, and the...More
Response from LQ2051GM, General Manager at La Quinta Inn & Suites Stamford / New York CityResponded 2 weeks ago
Thank you for your candid feedback! We appreciate the recommendation and are delighted to hear that you and your family enjoyed your stay here. We love our four legged friends here and are more than happy to accommodate them as family. We look forward to...More
The crew was very helpful and friendly. Hotel was very clean. Loved the tv with the relaxing sounds. Restaurant connected to the hotel was also great along with great prices and people. Will return if given opportunity.
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It smelled funny. Not necessarily in a bad way, but I couldn't put my finger on it. I figure if I had to stay there again, OK. Otherwise, I'd stay somewhere else. Counter staff was very pleasant both on check in and check out.More
Response from LQ2051GM, Manager at La Quinta Inn & Suites Stamford / New York CityResponded 7 March 2018
Thank you kindly for your feedback. I apologize for the unpleasant odor your described during your stay with us. We are truly sorry that our hotel fell short of expectations during your stay. We hope to have another opportunity to win you over in the...More
Former flea - bag hotel with La Quinta moniker put in it! Located behind the Stamford Diner. Dark & dingy. You have to climb two sets of stairs to access the elevator. Reserved non-smoking room, but room smelled like smoke. Bathroom was old. Toilet in...More
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Response from LQ2051GM, Manager at La Quinta Inn & Suites Stamford / New York CityResponded 10 December 2017
I would like to express my sincerest apologies for the experience you encountered during your recent stay with us. We fell short on your expectations and I would like to better understand the circumstances of your experience. Please feel free to contact me...More
This company is awful. I don't know if they're actual criminals, or just so inept that they seem like they're scamming customers. Every single time I stayed in this hotel, they would tell me my card was declined and ask for another, even though the...More
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Response from LQ2051GM, Guest Relations Manager at La Quinta Inn & Suites Stamford / New York CityResponded 1 December 2017
Thank you for your feedback regarding your stay. Our guest expectation is very important to us and when we fall short we take it very serious and strive to correct the issues. So that the General Manager can better understand the circumstances of your experience,...More