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Courtyard Waterbury Downtown

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292 Reviews from our TripAdvisor Community

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Showing 285: English reviews
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Tel Aviv District, Israel
Reviewed 3 days ago NEW

I have stayed in this hotel several times, this is i think the only option for business trip in the Waterbury area. try to get a room not facing the street, since there is noise coming from the road. also it is the breakfast options in the hotel are very poor.

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Helpful?
Thank DRO669
Courtyard-Waterbury, Director of Sales at Courtyard Waterbury Downtown, responded to this review

Dear DRO669, Thank you for the feedback on your recent visit. We hope for the opportunity to host your stay in future. Be sure to try our our seasonal menu options on your next trip. We implement new items every quarter that add variety to our everyday menu. Warm regards, Tiffany Wilson

Cambridge, United Kingdom
Reviewed 2 weeks ago

Conveniently located in Waterbury, should you need to be there. Parking was fine. Room was average. Although not super expensive it's certainly not a cheap hotel so you expect something a little more upmarket. It was ok though and comfortable enough, so probably a good option for Waterbury. Pool was quite good.

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Helpful?
Thank Mark C
Courtyard-Waterbury, Director of Sales at Courtyard Waterbury Downtown, responded to this review

Dear Mark C, Thank you for your feedback on your recent stay with us.. It was a pleasure having you here as our guest and we will continuously work had to ensure your next stay with us is exceptional! Warm Regards, Tiffany Wilson

yarmouth, maine
Reviewed 3 weeks ago via mobile

If I had read the reviews before I booked, I NEVER would have stayed. We stayed one night on our way to Florida. The young man who checked us in on 2/1/17 was pleasant and efficient. The room was comfortable. We ate dinner and breakfast in the Bistro and found their staff cheerful and helpful. Although ours wasn't a business...

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Helpful?
Thank ptb123
Courtyard-Waterbury, Director of Sales at Courtyard Waterbury Downtown, responded to this review

Dear ptb123, Thank you for the review commenting on our renovations, check in team, bistro meals and service. Additionally thank you for your feedback on our staff. It is extremely important to us that all of our team members provide you with a warm and welcoming experience. We will communicate your feedback to our team and discuss ways we can...

Rockland
Reviewed 4 weeks ago via mobile

Rude check in / out staff. Stayed here for business will NEVER again. Woman at desk on 1/25 at 3:30 was beyond rude. Refused to give me a managers name to straighten out an incorrect bill. Refused to listen to my concerns and kept interrupting as I was trying to explain the issue with my bill. All set with this...

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Helpful?
Thank Michelle B
Courtyard-Waterbury, Director of Sales at Courtyard Waterbury Downtown, responded to this review

Dear Michelle B, Thank you for communicating with us. I am very disappointed to hear about your encounter with our team member. Please contact me directly I would like to know if your billing issue was ever resolved and assist in any way that I can. I apologize for any inconvenience you may have had and ensure you I am...

Millis, Massachusetts
Reviewed 20 January 2017

My experience is traditionally good with Marriott properties and this location was no different. The room was very comfortable, the updated shower was excellent and the lobby was more than roomy. I had a chance to sit by the fireplace downstairs just before leaving and admittedly didn't want to get up. There are also good restaurants within walking distance. This...

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Helpful?
Thank Sullivan4109
Courtyard-Waterbury, Director of Sales at Courtyard Waterbury Downtown, responded to this review

Thank you for the 5 Star rating! We are delighted to hear you found our location comfortable and that you enjoyed the updates! We hope to have you back again and you get another chance to snuggle by the fireplace!! Warm Wishes, Tiffany Wilson

Columbia, MD
Reviewed 8 January 2017

The Courtyard Waterbury Downtown is convenient to I-84 and has comfortable, but basic rooms. There is an on-site restaurant with very limited menu ("bistro") and a convenient mini-shop where you can purchase real milk for your morning coffee. One drawback is the old style wall heater/air conditioners which are somewhat noisy if you are a light sleeper. Parking is free...

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Helpful?
Thank travelmanColumbia_MD
Courtyard-Waterbury, Director of Sales at Courtyard Waterbury Downtown, responded to this review

Dear travelmanColumbia_MD, Thank you for the reviewing your recent stay at the Courtyard. I have shared your feedback with our management team. We hope to see you back in Waterbury and have the opportunity to make your next stay a memorable 5 Stars! Warm Regards, Tiffany Wilson

Syracuse, New York
Reviewed 6 January 2017

I stayed at this hotel in December while on business in Waterbury. I received a call on my room phone in the evening saying that it was someone from F&B who needed to verify my credit card information since I was not checked in for my incidentals to be charged to my room and I had made a purchase earlier...

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Helpful?
Thank lnojaim0131
Courtyard-Waterbury, Director of Sales at Courtyard Waterbury Downtown, responded to this review

Dear lnojaim0131, Thank you we are in receipt of your feedback and will share it with our management team. Best Regards, Tiffany Wilson

Reviewed 6 January 2017

Checkin.. I told her i'm a platinum member, and she only said u wouldn't get a point. I told her I knew that, but she didn't want to put my number in. The checkin process took a long time. She even slammed drawer while I was checking in. It was already late 11 PM at night. I didn't get the...

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Helpful?
Thank Rama N
Courtyard-Waterbury, Director of Sales at Courtyard Waterbury Downtown, responded to this review

Dear Rama N, As we pride ourselves on providing an exceptional hotel experience for our guests, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the circumstances that ultimately led to you dissatisfaction. We understand and sympathize with the issues that you encountered and, regret the discomfort that you experienced. Please...

Westfield, Massachusetts
Reviewed 6 January 2017

It was my daughters wedding weekend and the hotel was over booked by over a dozen rooms we were told by management and they where not turning a way any jewish families so they where telling our guest they had to go to other hotel and even called family members that pipes broke and they had no room for them...

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Helpful?
Thank mmgoonan
Courtyard-Waterbury, Director of Sales at Courtyard Waterbury Downtown, responded to this review

Dear mmgoonan, As we pride ourselves on providing an exceptional hotel experience for our guests, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the circumstances that ultimately led to you dissatisfaction. We understand and sympathize with the issues that you encountered and, regret the discomfort that you experienced. Please be...

Novi, Michigan
Reviewed 23 December 2016

The location of the hotel and lack of other options was what lead us to here. The lobby and rooms are exactly what you would expect from Courtyard Marriott's worldwide. What lead to a poor expereince at this property was the very poor service. More specifically, the "Assistant General Manager" was extremely unprofessional and unwilling to honor anything such as...

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Helpful?
Thank Chris R
Courtyard-Waterbury, Director of Sales at Courtyard Waterbury Downtown, responded to this review

Dear Chris R, Thank you for taking the time to provide feedback on your experience. It is very important to us to deliver exceptional customer service to all our guests and especially our elite members. We have met as a team and discussed your encounter with our team member. We apologize for any misunderstandings in the conversation and the explanation...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Courtyard by Marriott Waterbury Downtown rises 11 floors in the city's skyline. Remodeled through and through, our state of the art lobby greets guests and our unique GoBoard provides updates on things you need to know.Choose from spacious rooms all with refrigerators, and well-appointed suites with kitchenettes-- and furnished with luxurious mattresses and comfort bedding. All rooms have been newly remodeled.Stay connected with complimentary Wi-Fi and enjoy such guest amenities as our new indoor pool and fitness center.The Bistro is your food and beverage destination for three meals a day, including beer and wine evenings, and an on-site Starbucks serving throughout the day.More than 10-thousand square feet of meeting and event space is available for business and special occasions, with Event Specialists to assist you.Located in the heart of downtown, with Metro North access nearby, the Courtyard by Marriott Waterbury Downtown offers a convenient and contemporary take on accommodation ... more   less 

Additional Information about Courtyard Waterbury Downtown

Address: 63 Grand St, Waterbury, CT 06702-2224
Region: United States > Connecticut > Waterbury
Price Range: $162 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Waterbury Downtown 3*
Number of rooms: 199
Reservation Options:
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Also Known As:
Courtyard By Marriott Waterbury Downtown Hotel Waterbury
Waterbury Courtyard
Waterbury Marriott
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Questions & Answers

Questions? Get answers from Courtyard Waterbury Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room facing the back”
 of 5 bubbles DRO669, 21 Feb 2017 | Read review
“Good Luck. With the front desk staff you're going to need it.”
 of 5 bubbles 463chrisr, 23 Dec 2016 | Read review
“Book a room That is not in close proximity to the nearby main thoroughfare if possible”
 of 5 bubbles Phl52, 10 Oct 2016 | Read review
“We were on the side facing Waterbury and with the exception of a siren, we got a quiet nights sleep.”
 of 5 bubbles 484billl, 26 Aug 2016 | Read review
“Drop your bags at the front door before parking, as you may need to walk a ways.”
 of 5 bubbles KenSL, 31 Jul 2016 | Read review
5 of 5