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SpringHill Suites Mystic Waterford

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Traveller (57)
Room & Suite (35)
Dining (6)
Ratings and reviews
GreenPartner
  • Excellent34%
  • Very good44%
  • Average16%
  • Poor4%
  • Terrible2%
Travellers talk about
“mohegan sun”(20 reviews)
“front desk”(51 reviews)
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What's included
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Wheelchair Access
Business Centre
Dry Cleaning
Housekeeping
Self-Serve Laundry
Restaurant
3 Star Hotel
Offers from SpringHill Suites Mystic Waterford
Special Offer: Member Rates
Hotel packages
Hotel deals
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Location and contact
401 N Frontage Rd, Waterford, CT 06385-4349
Hotel website
65.3 km to New Haven Airport
45 restaurants are within a 2 km radius
View nearby attractions and restaurants
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Rooms
2 Aug3 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (247)
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245 results
Traveller rating
85
107
38
10
5
Traveller type
Time of year
LanguageEnglish
85
107
38
10
5
Show reviews that mention
All reviewsmohegan suncoast guard academyfront deskfree breakfaststrip mallchuck e cheesesofa bedhot and cold itemsoatmealminute driveconvenient locationthe breakfast areathe spring hill suitesmake your own waffleswasher and dryerthe maintenance manwaffle maker
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1 - 5 of 245 reviews
Reviewed 1 week ago

If you are going to the Academy or New London, Ct this is a wonderful place to stay. They have breakfast offered with your room. They hotel is not in the best area. It is a little run down but don't let that dissuade you....More

Thank Ward D
Response from John G, Guest Relations Manager at SpringHill Suites Mystic WaterfordResponded 1 week ago

Thank you for taking the time to leave us feedback about your recent stay. The area you mentioned in your review is the former Chuck E. Cheese property that was recently sold and is scheduled to be demolished soon. They are going to be adding...More

Reviewed 2 weeks ago via mobile

We were here overnight because my wife and I were attending a family event. We chose this place because of its location to the event. Overall a pleasant experience. Staff was nice and the room was clean. Exactly what we expected.

Thank paule70
Response from John G, Guest Relations Manager at SpringHill Suites Mystic WaterfordResponded 1 week ago

Thank you for taking the time to leave us feedback about your recent stay. I cann't wait to share your comments with our team today at our morning meeting.

Reviewed 2 weeks ago via mobile

Wife and I stayed here for a night to go to Foxwoods and see Criss Angel. The hotel was a bit far off the road and seems strange , but once in front it's a nice clean hotel Front desk was very friendly and helpful....More

Thank Joe S
Response from John G, Guest Relations Manager at SpringHill Suites Mystic WaterfordResponded 2 weeks ago

Thank you for taking the time to leave us feedback about your recent stay. I can't wait to share your comments with our team.

Reviewed 3 weeks ago

Visited Springhill Suites Mystic Waterford on a business trip. I was disappointed in the location of the hotel. Located next to a graffiti covered closed business which makes for a really bad first impression of the hotel. The hotel itself was great. Clean and comfortable...More

Thank 808Islander
Response from John G, Guest Relations Manager at SpringHill Suites Mystic WaterfordResponded 1 week ago

Thank you for taking the time to leave us feedback about your recent stay. The area you mentioned in your review is the former Chuck E. Cheese property that was recently sold and is scheduled to be demolished soon. They are going to be adding...More

Reviewed 3 May 2018

This was the worst hotel staff that I ever encountered. It's also the first time that I felt compelled to complain to the manager about their employee. I had called few days before I was to arrive at the hotel because I wanted to discuss...More

Thank charlesdarwin1
Response from John G, Guest Relations Manager at SpringHill Suites Mystic WaterfordResponded 6 May 2018

Thank you for choosing to stay at the SpringHill Suites Mystic Waterford and providing your honest feedback today. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Dry Cleaning
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$158 - US$352 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Details
Price range
US$158 - US$352 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
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Traveller (57)
Room & Suite (35)
Dining (6)
Pool & Beach (5)
Questions & Answers
Ask a question
Lori B
3 March 2017|
Answer
Response from Carl V | Reviewed this property |
Probably not. My suggestion is to talk to the Manager, as she is quite helpful as to suggestions.
0
Votes
tonigirl72
15 September 2016|
AnswerShow all 5 answers
Response from Agent709 | Reviewed this property |
When I am coming in late I do call just to let them know, but because the room is probably being held with your credit card you really don't have to I just do for my own piece of mind. The staff there is really nice and go... More
0
Votes
bonz15
7 October 2014|
AnswerShow all 3 answers
Response from WHGGuestService | Property representative |
Hi Bonz15! Thank you for sending us a question! - Check-in: Early Check-in is not guaranteed, and is based upon availability on the day you are to check in. Check-in time is 3pm, but you can always check in later than... More
0
Votes
Room Tips
"upper floors away from elevator"
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"Free breakfast and Wi-Fi"
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"It is quite soundproof, but you can ask to be place as far as possible from the main road"
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"Ask for a higher floor in a corner. I'd assume they would be quieter.."
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