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Hawaii Resort Family Suites

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114 Reviews from our TripAdvisor Community

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Showing 76: English reviews
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Jakarta, Indonesia
Reviewed 20 January 2017

The Hotel is easy to find. It is by the main road of anyer. I give a 5 stars for the staff that are very helpful and friendly. They also offer you a free vallet service. Check in was so very quick and easy. I booked the room through agoda and all I gotta do just give them my ID...

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Helpful?
Thank CaitlynFuku
Clubbali R, Public Relations Manager at Hawaii Resort Family Suites, responded to this review

Dear CaitlynFuku, First of all thank you for taking the time to write a review following your recent stay at our Hawaii Resort Family Suites. We are truly sorry to read about your experience with us, but we welcome all the feedback, as it helps us to improve in the future. Please rest assured that your feedback has been taken...

Jakarta, Indonesia
Reviewed 5 January 2017

Don't expect too much from this hotel. I had bad experience during my stay in this hotel. I spent my year end with my family here. Why we decided to stay here? The only reason, this hotel has lot facilities to be offered. Yes they have spa, fitness center, swimming pool facing to the beach, restaurant, kids play area. But.......

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Helpful?
Thank NinJo250416
Clubbali R, Public Relations Manager at Hawaii Resort Family Suites, responded to this review

Dear NinJo250416, Thank you for taking a time out of your day to review your recent stay at Hawaii Resort Family Suites. We are absolutely sorry to hear about the disappointing element concerning food & Services. Please be sure that your comment is taken into consideration and in our continuous efforts to exceed guest expectations, we will be taking immediate...

the Coast
Reviewed 7 November 2016 via mobile

I rarely give one star ratings to a hotel unless it is truly necessary. We went to Anyer for an office event and where should I start? 1. The food they served for our gala dinner and breakfast is below mediocre/standard. Fried chicken is tough, fried noodles are stale. Some of us didn't even get to eat because they ran...

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Helpful?
Thank DUDETTE33
Clubbali R, Public Relations Manager at Hawaii Resort Family Suites, responded to this review

Dear DUDETTE33, On behalf of Hawaii Resort Family Suites we would like to thank you for choosing our hotel. We appreciate you taking the time to provide us feedback of your stay. We sincerely apologize for the inconveniences you experienced and regret to read that not everything during your stay was to your fullest satisfaction. Please be assured that we...

Reviewed 16 October 2016 via mobile

One of a great hotel... So fun in there cause my children so happy with the room, view, and the mini water boom and the important thing the staffs are very helpful.. But the food taste must be improved. It's very recommended ...thnku and alloha to u. 😘

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Helpful?
Thank priyati a
Clubbali R, Public Relations Manager at Hawaii Resort Family Suites, responded to this review

Dear Peggy, Thank you for spending the time to leave us your review about your stay at our Hawaii Resort Family Suites, we are happy to hear from you and your good review. If you need any further assistance on your future stay, you can drop us via message or email to publicrelations@clubbali.com Once again thank you very much and...

London, United Kingdom
Reviewed 8 October 2016 via mobile

The one exception are the staff who seemingly were doing their very best to help. Willing, helpful and always smiling, but given that there was only one other family in the whole hotel, they were not busy. To list everything that was wrong with this hotel is an essay in itself. Cox and Kings, the travel agent, which booked this...

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Helpful?
Thank Elvey
Clubbali R, Public Relations Manager at Hawaii Resort Family Suites, responded to this review

Dear Elvey, Thank you for taking the time to comment on your recent stay at Hawaii Resort Family SUites. Guest feedback, whether negative or positive, is always welcomed and used as a training tool for our staff, to help us better deliver excellent customer service. We hope you know that we will improve the things that you mention in your...

Reviewed 13 June 2016 via mobile

I went here with my friends for a weekend traveling. It was nice to stay here for my unit has nice views of the seafront and swimming pools. The unit has a bedroom and a full packed of kitchen sets aside the living room And i think it is suitable for family vacation. The swimming pools was a bit dirty...

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Helpful?
Thank Salomo C
Clubbali R, Public Relations Manager at Hawaii Resort Family Suites, responded to this review

Dear Salomo, Thank you for sharing your experiences with us on Tripadvisor. It is nice to hear that you enjoyed your stay. We are looking forward to be able to impress you during your next holiday with the finest vacation experiences. Mahalo, Rinaldy Allysan Public Relations Manager

Reviewed 2 June 2016

My family and I had a stay for a weekend getaway from Friday to Monday. The hotel was like I remembered 3 years ago, but unfortunately the hotel is still the same not being upgraded. The furnitures are quite old but luckily the bed and the room are clean. We took the one bedroom and 3 sofa bed room and...

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Helpful?
Thank Peggy Y
Clubbali R, Public Relations Manager at Hawaii Resort Family Suites, responded to this review

Dear Peggy, Thank you for spending the time to leave us your review about your stay at our Hawaii a Club Bali Resort, we are happy to welcome you and your family once again during your second stay with us. We are truly apologize about what happen, and we promise to look into it right away, if you can send...

Singapore, Singapore
Reviewed 18 February 2016

I had stay on 12 until 14 february 2016, i was very disappointed with the staff especially from front desk and the restaurant staff. There is no english language knowledge of front desk staff is not helpful cause i must explained to them more than 2 times. In the other hotel especially in front desk, they must understand other language....

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Helpful?
1Thank MeiLan12
Jakarta, Indonesia
Reviewed 28 January 2016

Stuff were friendly and rooms size was good. However furnıtures and especially beds in the back room were very bad condition. Toilets and bathroom were very old and dirty. You feel like cleaning the room . Sea view on the front are beatifull and balconis are nice. I wish ıt was looked after more and be cleaner. The Swiming pool...

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Helpful?
Thank Gjtozkoparan
Reviewed 17 January 2016 via mobile

the photos totally different with the real condition. very not recommended. the furnitures are old and many insects in the room. room service response very very bad. will not come back again even it is for free.

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Helpful?
Thank 荣耀 陈

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Full service All Suites resort property located on the Sunda Straits with Stunning Views of the infamous Krakatau Island. The property offers guests a chance to either relax and enjoy the surroundings or part take of exciting trips including visits to Krakatau, Ujong Kulong National Park, Historical Banten Lama ( the repuded location where Islam originated in Indonesia. A destination not to be missed ... more   less 

Additional Information about Hawaii Resort Family Suites

Address: Jl. Raya Labuan Km. 146 | Pondok Waru, Bulakan, Anyer 12430, Indonesia
Region: Indonesia > Java > Banten Province > Anyer
Price Range: $77 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hawaii Resort Family Suites 2.5*
Number of rooms: 73
Reservation Options:
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Also Known As:
Hawaii a Club Bali Hotel Java
Hawaii Resort Family Suites Anyer, Banten Province
Hotel Style:
#6 On the Beach Hotel in Anyer
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Questions & Answers

Here's what travellers have asked, with answers from Hawaii Resort Family Suites staff and other travellers.
2 questions
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Questions? Get answers from Hawaii Resort Family Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“DELUXE rooms are better than the standarts. 4th floor is the best.”
 of 5 bubbles CaitlynFuku, 19 Jan 2017 | Read review
“Get higher floor with beach view. If you want to do exercise, better to do jogging or swimming, it more interesting. ;)”
 of 5 bubbles NinJo250416, 5 Jan 2017 | Read review
“Higher floors have better view of sea.”
 of 5 bubbles Gjtozkoparan, 27 Jan 2016 | Read review
“kamar di lantai atas yang mengadap ke kolam, 417 atau 420 ok ^^”
 of 5 bubbles dichant, 14 Sep 2015 | Read review
“The fourth floor is quieter. There is only one lift, which is at the opposite end of the hotel to Reception, which is on the third floor.”
 of 5 bubbles Chinarog, 23 Feb 2015 | Read review
5 of 5