Our recent stay at Hotel Blue was perfect! Super clean, comfy bed, cool decor, spacious bathroom, a relaxed atmosphere, and friendly staff! Close to our outdoor activities and ample dining options. (Even a record store in town! ) We could not ask or more in a hotel stay! looking forward to returning. John & Roberta.
My husband and I stayed here for a few nights during our anniversary weekend (there was even complimentary champagne in our room.. Not sure if that is standard of if it's because my husband told them it was our anniversary) . The hotel was very well decorated and and comfortable. The hotel was within short walking distance to everything . Front desk staff were very nice and helpful.
This hotel books most rooms during the off season (not sure about in season) on a two-night basis but we found a few one-night options. Our room and bathroom were both surprising large with pleasant decor and well-maintained accessories. We didn't have great expectations as we have stayed at other places in Lewes with very small and dated rooms. The walk to the "main" street in Lewes is about 7-10 minutes and it is an easy walk. Once at the main street you virtually arrived at all of the restaurants and destinations. We will stay here again the next time staying overnight in Lewes. BTW, everything in Lewes is a 5-10 minute drive to the Cape May-Lewes Ferry so it is very convenient if you are headed north and arrive the night before your departure.
First off, know that the “hotel” functions like an Air B&B. Someone is there to check you in during the designated hours but there are no other services available. No concierge, no housekeeping, no gym, no food available, etc. All of these items are noted on the website but still surprising given the price of the rooms. Also, the first floor of the building is retail space including a staffing agency and several doctor’s offices so it’s an odd configuration for a luxury experience as described on their website. A luxury label can be placed on anything but what really defines luxury is not just a nice set of linens and a pretty room (more to come on that), but an overall sense of being welcomed into a tailored and pleasurable environment. Luxury is about experience, how a place makes you feel. Do you feel comfortable? Relaxed? Cared for? Has someone anticipated your needs and provided for a memorable experience? Just because a product is expensive does not mean it is a luxury product. Along with service, quality materials and craftsmanship are key, however, there were several issues in the building. In the bathroom, the wallpaper by the sink had splatters of something from a previous guest, the plumbing of the sink is exposed, the ceiling above the tub is cracked and crumbling and the tiles in front of the toilet move when you walk on them. The carpet in the foyer and stairwells are tired and dirty. Because there is no daily housekeeping, there are kitchen style trash cans in the guest room corridors. The room itself is musty smelling and even with the provided portable air filtration unit, the air is still stale and off putting. The balcony needs pressure washing and the mattress is in poor condition with a distinct hole in the middle of the bed. The bed is a likely a double, not a queen or king. Luxury? No, not at all. Regarding interactions with the employees: in speaking with the owner to make the reservation and inquiring about the cancellation policy due to the remnants of a hurricane causing a coastal flooding warning, I was treated as if the phone call was an inconvenience. No one answers the phone so you must leave a message and await a call back. There is nothing about Donna that is warm, friendly or customer service driven. Upon check in with another staff member, there was no warm welcome, just a convenience store-like transaction. A “welcome, we’re happy to have you” and “enjoy your stay” or “let us know if we can assist with any questions regarding the local area” go a long way to make your guests feel valued. Honestly, I’ve experienced better hospitality, customer service and a nicer room at a $100/night hotel off the highway. They even add a 4% service charge to pay for the room cleaning. Overall, a truly disappointing stay and we will book elsewhere next time we’re in town.…
Let me start off by saying… I made a mistake booking this hotel in that I did not realize children were not permitted. I actually called the day before arrival (about 30 hrs prior to arrival) with questions about the room because I was going to have my son with me. That’s when I found out. The website calls it an adult getaway on the main page but doesn’t say children aren’t permitted (I have never heard of this before). I think my exact comment to the manager was “oh s*it, what do I do?”. The manager told me that booking through Expedia isn’t the best and if I would have called it would have been made clear. I did not read my confirmation where it is clearly stated (as I found out later). I would have even paid a penalty of hundreds of dollars if I needed to cancel our trip. The manager told me it would cost $200 extra for my son to stay. So, I decided to pay the extra money and stay. However, I was nervous about how we would be treated. Upon arrival, nothing was said about my son in the lobby and I said to the women working, “I must not be the only one who makes this mistake”… and she said “oh no, not at all” so that made me feel a little at ease. Our third day (after the second night) at about 1:30 pm, my son cried loudly (he’s 2 by the way). It took us about 5 minutes to calm him down. We started getting ready for the night when we heard a knock at the door around 2:30 pm. The woman working told us she had a complaint about “the baby”. We said we were sorry, but what can we do? She then said “you are going to have to leave”. This was the first time anyone had said anything to us about my son. It was definitely the first time he had cried in the room. I also wasn’t told that if he cried we would be asked to leave. We were angry and nervous. We drove 3.5 hours to have this mom/daughter/grandson trip. I said I wanted to talk with the manager. Then, the woman at the desk came up and said “Well, we don’t want to leave you stranded, so we can put you in a studio room downstairs”. Our room was the reason why I booked the place because it had a closed off room so my boy could nap and sleep while we were up. So, we had to move midday and to a lesser room for no money back, even though I paid an extra $200 and was given no warning that this is how our stay would be. Also the air conditioning didn’t work in the room and it was in the 90’s. I asked them both if he cried again would we be kicked out, and Donna (manager) said yes if there is a complaint. I said I would gladly leave the hotel if I could get reimbursed the two nights we had left because we felt extremely uncomfortable at this point and were incredibly disappointed in how this was handled. I was told I would be given no money back if I left. So we were stuck. The rest of the trip I was paranoid for my son to cry, laugh, be silly, be seen…. What a place this is. They completely ruined our $1500 4 night vacation. This hotel management made us feel so uncomfortable and unwelcome. Also, I know they claim cleanliness but both bathrooms had pubic hairs on the floors, carpets were stained, balconies need repair, and both refrigerators were broken (in both rooms). After our stay, I’ve read other reviews that say management only cares about money and not customer satisfaction and that seems 100% true. I hope In the future the hotel team can treat all of their guests with respect.…
I booked this place based on the reviews and it did not disappoint. The lobby is cute, quaint and well decorated. The check-in process was seamless. Our room, believed to be one of the smaller rooms, was still very large. The room smelled good and was very clean. Much cleaner than many of the chain hotels I've stayed at in the past. During our stay, I had a few requests which staff easily and quickly accommodated. The best part of this hotel is it's location to town. Just a short, scenic walk across the drawbridge and you're right in the heart of town and have access to many shops and restaurants. My first visit to Lewes was a memorable one. Thanks again Hotel Blue :)
Our first stay at Hotel Blue. We loved everything about the hotel. Its location is terrific for walking into town or walking to the beach. Our room, 303 was one of the best we've ever stayed in. Large space, high ceilings, nicely decorated. The lobby has a high-end coffee maker. The staff is all friendly and helpful.
This is by far one of the best places we have stayed in. First impression was great and it just got better as we settled into our suite. The rooms were beautifully decorated, spacious, and most important to me was how clean everything was. We had an issue with the AC, my husband reported to Diane at the front desk and she came immediately to check it, she called a repairman and it was taken care of promptly, Diane even came to check and make sure the room was cool before she went home for the day. We tried to extend our time there but they were completely booked. Everything is within walking distance and it was fun to watch the boats come and go in the canal. Our new favorite place to stay! Outstanding staff!!
If you're looking for a place to stay in Lewes I would look no further! Staying here was such a great, tranquil place for me and my boyfriend to soak up the sun. It has the upscale hotel touches you'd want but with a family-owned charm-- best of both worlds! Room was gorgeous and everyone could not have been more friendly and accomodating! Highly recommend as I have no negatives from our stay here. They even went above and beyond to provide champagne and glasses for us upon our arrival!
Great location... just a few minutes' walk from tons of great little shops and restaurants. The rooms are large and *beautiful* and perfectly clean; the fantastic staff knows each room individually and will recommend the best one for your needs. The bathrooms are large, with unique lighting under the translucent sinks that made perfect "nightlights". We appreciated the separate "water closet". Sadly, the bed was the hardest piece of furniture in the room... the wife ended up on the couch. The wifi was slow when I could connect at all... my phone seems ok with it, but it refused to talk to my notebook at all. The few electrical outlets are mostly already in use; I unplugged the clock so I could charge my phone.
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