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Sheraton Wilmington South

TravelocityUS$143*
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GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$159*
US$143*
US$159*
US$159*
US$143*
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Sheraton Wilmington South
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344 Reviews from our TripAdvisor Community

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Showing 340: English reviews
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Middelburg, The Netherlands
Reviewed 2 weeks ago via mobile

The rooms are spacious with comfortable beds. Complimentary coffee and water in the room. The rooms are equipped with these awkward bathtubs in which you have to shower. Not so comfortable for me with my length of 6'4". The fitness room is well equipped and modern. The central Atrium is large, offers some privacy corners and is particularly noise with...

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Helpful?
Thank Bart M
Eric T, Front Office Manager at Sheraton Wilmington South, responded to this review

Dear bart, I first would like to thank you for sharing your feedback about the hotel and your experience. I would like to apologize for the issues you've encountered and will be sharing this review with the respected departments. I hope there will be another opportunity make a better impression and more pleasurable stay the next time you are in...

Claymont, Delaware
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

I contracted this property for several corporate functions in March and April of this year. We hosted two Board Meetings and Annual Membership Meeting and our Employee Appreciation Dinner. I can tell you that this property deserves a gold star for service. Erin Schwamb, Chelsea Vaughan-Burns and their respective teams are absolutely amazing to work with and I can assure...

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Helpful?
Thank Holly S
About Hotel's Favourite Review
Eric T, Front Office Manager at Sheraton Wilmington South, responded to this review

Dear Holly S, Thank you for this awesome review! Glad that each department was able to offer our outstanding service to you and the guest of your event. I will be sharing this with each department and will be looking forward to doing business with you again in the future! Thank you again from the Sheraton Wilmington South!!

Reviewed 2 weeks ago via mobile

Realizing we were in New Castle for a late dinner and decided we needed to stop for the night. This place was convenient on/off the highway. Rooms were spacious, bed super comfty and the staff super friendly.

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Helpful?
Thank Jenn S
Eric T, Front Office Manager at Sheraton Wilmington South, responded to this review

Hello Jenn, I wanted to personally thank you for sharing your experience with us and excited to see you enjoyed your stay. We will be looking forward to seeing you again in the near future! Safe travels from the Sheraton Wilmington South!

Pittsburgh, Pennsylvania
Reviewed 2 weeks ago

I was booked for one night and was charged for two. This hotel confirmed a one night reservation for me and sent me an email indicating my one night reservation. However, when I arrived, I was told that there was a "contract" for a soccer event, so I would have to pay for 2 nights despite my one night reservation....

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Helpful?
Thank Mes130
Eric T, Front Office Manager at Sheraton Wilmington South, responded to this review

Dear Mes130, Thank you for your feedback and apologize for the miscommunication with the group rates and requirements. I will be sharing this review with the respected departments and make sure this doesn't happen again in the future.

Reviewed 3 weeks ago

I was looking forward to staying in this hotel during my son's recent soccer tournament, as the pictures on the website indicated comfortable and updated accomodations. However, I was immediately put off when I arrived and was told that my one night reservation was changed to two nights, even though my email reservation indicated only one night. I was told...

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Helpful?
Thank Lori K
Eric T, Front Office Manager at Sheraton Wilmington South, responded to this review

I would like to apologize for the miscommunication with your reservation and that we weren't able to provide a solution before you departed from the hotel. I will be sharing this information with the designated department and assure you that these issues wont happen again and a better level of communication will be set up, so that your stay with...

Maryland
Reviewed 3 weeks ago

The staff are very friendly. The rooms are comfortable and the food great. At your request, you can have a refrigerator put in your room. I needed a refrigerator to store my medication due to surgery and while they were out of refrigerators because the hotel was completely booked, they still provided a way for me to store my medication...

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Helpful?
Thank msbaps93
Eric T, Front Office Manager at Sheraton Wilmington South, responded to this review

Dear Msbaps93, Thank you for your review. We are pleased to learn you enjoyed your recent stay. Thanks for your kind words about our staff and how we were able to fulfill your request. Please come back and see us again soon!

New Rochelle, New York
Reviewed 4 weeks ago via mobile

The staff here was so great to me - uniquely gracious and helpful - went beyond expectations- praiseworthy - wonderful - Eric Taylor and Latoya Coates - deserve the highest praise- the hotel is so beautiful also

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Helpful?
Thank Jackie B
Eric T, Front Office Manager at Sheraton Wilmington South, responded to this review

Dear Jackie B, It was my pleasure taking care of you and your family during your brief stay with us. I'm glad that we were able to be such a positive and memorable experience with us. I'm sure if you and your family is passing through the area, we will be looking forward to seeing you again, until then.. Thank...

Philadelphia, Pennsylvania
Reviewed 17 April 2017

The front desk manager placed an additional $114, hold on the account but did not tell me, I found out by the Discover Card text alert. When, I reported it to her she requested that I contact the credit card company myself to report the mistake. I found that this desk manager was very unprofessional and went out to laugh...

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Helpful?
Thank kc0hens
Eric T, Front Office Manager at Sheraton Wilmington South, responded to this review

Dear Kcohens, I would like to apologize for unfortunate error that your had to endure during your stay with us. After several attempts to contact your bank, we were able to correct the issue. I would like to assure you that each staff member takes these issues very serious and it is no laughing manner. Our sincere apologies and if...

Reviewed 27 March 2017

Awesome stay at eh Sheraton Wilmington South. First visit to hotel, will not be last. Beautiful lobby with plenty of seating for relaxation. Amenities numerous. Rooms were very clean and spacious. Well worth the value. Restaurants and bar onsite.

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Helpful?
Thank James B
Eric T, Front Office Manager at Sheraton Wilmington South, responded to this review

Dear James B, Thank you for this amazing review and I'm glad that we were able to accommodate you with all of our wonderful hotel amenities. I will be looking forward to you return to the property and if there is anything else we can do to make your stay more memorable please let us know! Thank you and have...

Reston
Reviewed 7 March 2017

I wish I could give a better review of this hotel but its lack of basic soundproofing negates any of its benefits. It's a very convenient location, right next to Route 95 but it's RIGHT NEXT TO ROUTE 95! One wing faces the roadway. After three nights there, I think I can identify every make and model of eighteen wheeler...

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Helpful?
Thank HelenS963
Eric T, Front Office Manager at Sheraton Wilmington South, responded to this review

Dear Helen, I would like to thank you for sharing your feedback during your stay at our hotel. I would like to apologize that the noise surrounding the hotel made it hard for you to enjoy your stay with us. I hope that wont stop you from joining us for another night if you so happen to pass by the...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Sheraton Wilmington South Hotel is near I-95 and Newark, Delaware. Our hotel has 143 guest suites; an indoor pool; and 9,000sq ft of meeting/event space, complemented by a gorgeous outdoor terrace. ... more   less 

Additional Information about Sheraton Wilmington South

Address: 365 Airport Rd, New Castle, DE 19720-1007
Region: United States > Delaware > New Castle
Price Range: $183 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Wilmington South 4*
Number of rooms: 192
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Wilmington South staff and other travellers.
2 questions
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Buffalo, New York
over a year ago

See all questions (2)

Questions? Get answers from Sheraton Wilmington South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites were large but cleanliness was lacking in ours”
  • gross stain on the sleeper sofa that my son was supposed to sleep on
  • stain on carpet
  • mystery blue stain on the carpet near the window
  • Stains on the desk chair
954lorik, 4 May 2017 | Read review
“5th Floor has the Club Suite for SPG members where you have access to free meals.”
msbaps93, 30 Apr 2017 | Read review
“any where from the highway 95”
kc0hens, 17 Apr 2017 | Read review
“great place for couples and/or business travel”
C2584ZYjamesb, 27 Mar 2017 | Read review
“Get a room on the side away from the highway and at the far ed of the corridor.”
HelenS963, 7 Mar 2017 | Read review
5 of 5
Travelocity
US$143* /night
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Booking.comUS$159
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Prices are for 1 room, 2 adults
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