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Sheraton Wilmington South

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Sheraton Wilmington South
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331 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Wilmington South
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Showing 327: English reviews
Hamilton Nj
Reviewed 22 October 2015 via mobile

My husband & I checked into the hotel & met by a very nice young desk clerk. He gave us our key & we went up to Room 306...my husband put the card key in, it opened but security bar was on...he called to people inside & they said they have a late c/o of 4:00. It was 4:00! Down...

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Helpful?
Thank Gra S
William C, Front Office Manager at Sheraton Wilmington South, responded to this review

Thank you very much for taking the time to review our property. We appreciate your comments regarding the “beauty”, the size and “calming colors” of our guest rooms! I do apology for the mix-up during your check-in and any problems that you experienced with the HVAC system in your room. I do hope your travels bring you our way again,...

Reviewed 14 October 2015 via mobile

We've stayed at this hotel many times before with no problem. We go just to relax and get away from our every day norm. Love the spacious suites, bathrooms, and comfy beds. Front desk is always friendly and courteous. The hotel can get noisy at times due to events, but that is to be expected. As of late, there seems...

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Helpful?
Thank Marisa H
William C, Front Office Manager at Sheraton Wilmington South, responded to this review

Thank you very much for taking the time to review our property. Your input and feedback is very important to us as we always want our guests to have a great experience. It is disappointing to read your comments, on your experiences and our hospitality. Please know that service and cleanliness are our top priorities. I sincerely apologize that your...

Hammonton, NJ
Reviewed 9 October 2015

I have stayed multiple times at this hotel. I truly find it to be Comfortable, Convenient, and Friendly. I stay there while taking my son to the FireFly Festival in Dover. This hotel is conveniently located. It is a short ride to the highway that takes us to Dover. The rooms are large with a bedroom and a sitting room...

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Helpful?
Thank rickn32058
William C, Front Office Manager at Sheraton Wilmington South, responded to this review

Thank you for choosing our hotel and for the “fabulous” review. Our staff was very excited to read your comments. We are happy that you enjoyed your stay and are looking forward to having you again as our guest (hopefully before June 2016). - William C.

New Hope
Reviewed 1 October 2015

OMG!! Read previous review and booked my team in here to attend a nearby conference. Big mistake. Rooms were ordinary, and certainly not Sheraton standard. Wasps were busy building a nest just outside our window. Carpet still contained dirt. Reception was very polite and accommodating if you arrived in a suit, but if you arrived in jeans (one of my...

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1Thank Janis M
William C, Front Office Manager at Sheraton Wilmington South, responded to this review

Thank you for taking the time to share your feedback. I am sorry to learn of your experiences during your stay. I hope you give us a chance again on a future visit; I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond...

Hudson, New Hampshire
Reviewed 28 September 2015

We stayed here while going to Philadelphia. This is a great place to stay if you are going to Philadelphia as it is only about 30-35 minutes from the city. The check-in and checkout process was very quick. The Continental Breakfast was good too. The room was very clean and they kept it clean for our entire stay. The location...

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Helpful?
Thank Bob D
William C, Front Office Manager at Sheraton Wilmington South, responded to this review

Thank you for the great review! I am very pleased to hear that our staff made a difference. Our entire team is happy to hear that you enjoyed your stay with us! We look forward to many happy return trips! - William C.

Bel Air, Maryland, Usa
Reviewed 21 September 2015

The hotel is clean, staff was friendly. Rooms are very typical Sheraton type rooms, in that they could be at many of their locations (this isn't a bad thing, just doesn't stand out). The location is right off the highway, but in the middle of a field area with nothing right around it. If you are looking for a place...

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Helpful?
Thank Matt D
William C, Front Office Manager at Sheraton Wilmington South, responded to this review

Thank you for the Great Review! Yes, we are nestled right off of Interstate 95, while our location is not ideal for foot traffic, our location does make for easy and quick access to dining, attractions and shopping! (And did you know we have Complimentary Shuttle service for transportation within a five mile radius of the hotel? Available: Monday-Friday 7am...

New Jersey
Reviewed 15 September 2015

Stayed for one night. Tiffany Anderson, front desk agent, was extremely professional and sweet. She checked us in quickly and efficiently. The hotel is VERY clean. So are the rooms and the bed is very comfortable. We ordered room service and although there was a discrepancy in the bill, the manager on duty (I believe his name was Bill), had...

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Thank TravelTwit
William C, Front Office Manager at Sheraton Wilmington South, responded to this review

Thank you so much for the kind review and generous comments! Our associates work hard and are passionate about delivering exceptional service. Tiffany definitely had a smile on her face when I showed her your review! We look forward to return visit #3! William C.

Tel Aviv, Israel
Reviewed 13 September 2015 via mobile

So we booked the junior suite for 1 night. Got to the hotel at 12:30am and went straight to bed. Bed was very comfortable and the room and bathroom are very big. The thing that annoyed me was that the ceiling in the bed room and the bathroom was looked really bad it looked as if it had been patched...

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Helpful?
Thank TripMember102920142
William C, Front Office Manager at Sheraton Wilmington South, responded to this review

Thank you for taking the time to share your review! I'm glad to see we scored some points with your in room Jacuzzi and room cleanliness. I do apologize for any condition concerns. Recently we have identified a few areas that need attention as our building has settled. Please know that these concerns are being quickly addressed. We hope you...

Reviewed 27 August 2015 via mobile

The hotel was very clean and quiet! We loved staying there. The hotel was very pretty and large. While there we took advantage of the room service which was very well priced. We enjoyed their wings, a cheeseburger and a salad. The price for the hotel was very reasonable for the quality stay we received. The only downside to the...

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Helpful?
Thank Nicole M
William C, Manager at Sheraton Wilmington South, responded to this review

Nicole, Thank you so much for the “Wonderful Review”, we are truly glad you enjoyed your stay! If you are ever in our area again make sure you give us a visit!!! Tip: make sure you ask for our local restaurant listings (you’ll be surprised at how many restaurants are within a 10 minute drive)! Thank you again! William C.

Reston, VA
Reviewed 19 August 2015

This is my first time to review a hotel. To my surprise Sheraton doesn't have central AC! The AC was very loud and we had to turn it off at night, but it was still noisy -- not until the second day we had discovered that the noise came from several AC outdoor units right under my window, which sent...

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Helpful?
Thank nvavisitor
William C, Front Office Manager at Sheraton Wilmington South, responded to this review

nvavisitor Please allow me to apologize for any inconveniences that you experienced during this stay. I have already contacted you directly through the email provided in your internal survey. Our goal is always to create a flawless and memorable guest experience, I am sorry we did not live up to either of our expectations. If you like to discuss these...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Wilmington South Hotel is near I-95 and Newark, Delaware. Our hotel has 143 guest suites; an indoor pool; and 9,000sq ft of meeting/event space, complemented by a gorgeous outdoor terrace. ... more   less 

Additional Information about Sheraton Wilmington South

Address: 365 Airport Rd, New Castle, DE 19720-1007
Region: United States > Delaware > New Castle
Price Range: $141 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Wilmington South 4*
Number of rooms: 192
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Wilmington South staff and other travellers.
1 question
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Buffalo, New York
over a year ago

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Questions? Get answers from Sheraton Wilmington South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They all seem to be OK”
 of 5 bubbles travelerell, 2 Jan 2017 | Read review
“It is your standard Sheraton Hotel”
 of 5 bubbles Jeeptimetrav, 24 Nov 2016 | Read review
“Unless you like white noise to go to sleep ask for a room without an always-on bathroom fan”
 of 5 bubbles FF710, 18 Nov 2016 | Read review
“Suites are always a plus.”
 of 5 bubbles chanelg4, 9 Nov 2016 | Read review
“All of our group's rooms were great”
 of 5 bubbles AngelaH439, 18 Oct 2016 | Read review
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