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Extended Stay America - Newark - Christiana - Wilmington

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Traveller (2)
Room & Suite (9)
Dining (2)
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Overview
  • Excellent20%
  • Very good16%
  • Average15%
  • Poor18%
  • Terrible31%
Travellers talk about
“full kitchen”(2 reviews)
“the hotel staff”(3 reviews)
“delaware park”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2 Star Hotel
All hotel details
Offers from Extended Stay America - Newark - Christiana - Wilmington
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (92)
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11 - 15 of 88 reviews
Reviewed 8 July 2017

For $70 a night right next to I-95, you get what you pay for. Breakfast - 4/10 - Muffins, coffee, - literally "grab and go". Building is older, smoke smell remains. The hallways and guest rooms smell like smoke. Bathroom and room were decently clean....More

1  Thank Soul_Man2015
Response from 00esa, General Manager at Extended Stay America - Newark - Christiana - WilmingtonResponded 9 July 2017

Please accept my apology for not living up to your expectations during your visit. We apologize for the smoke odor you experienced while you were here. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell....More

Reviewed 1 July 2017

Most of the employees treat guest with respect with the exception of the Team Lead who thinks she owns the hotel, She seem over shadow the manager and thinks she is the boss. Over all it's an ok place to stay just avoid the Team...More

Review collected in partnership with Extended Stay
1  Thank tahirk24
Response from 00esa, General Manager at Extended Stay America - Newark - Christiana - WilmingtonResponded 4 July 2017

We are extremely concerned to read your review and sincerely apologize our one of the associates was rude to you. To provide a courteous customer service is most important for us, and we certainly don't compromise in that. Your comments have initiated additional training as...More

Reviewed 21 June 2017

Walked into a hot room that smelled like sweat and mildew. Sheets were gross tub was disgusting. But there was a note that says that the room was inspected. Well whoever inspected to must be blind. Thank god my stay was only 6 hours. Will...More

1  Thank Hotelreview05
Response from 00esa, General Manager at Extended Stay America - Newark - Christiana - WilmingtonResponded 22 June 2017

Please accept my apologies for the experience you shared in your feedback. I am disappointed to see that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guest and I am sorry we overlooked something during...More

Reviewed 20 June 2017

I had the worst experience at this hotel. It is extremely dirty and has a terrible smell. My check in experience was pleasant but once I entered my room I was horrified. There were used dirty towels on the floor and on the counter of...More

Thank Adrienne K
Response from 00esa, General Manager at Extended Stay America - Newark - Christiana - WilmingtonResponded 22 June 2017

Adrienne, thank you for your feedback. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. I am...More

Reviewed 18 June 2017 via mobile

The hotel was dirty from the moment we walked in and smelled of old smoke even though there were no smoking signs posted. The bed sheets and towels smelled like sweat and smoke! Absolutely disgusting! There is also not a front desk person on duty...More

Thank Andrea H
Response from 00esa, General Manager at Extended Stay America - Newark - Christiana - WilmingtonResponded 20 June 2017

Andrea, thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell while you were here. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Details
Price range
US$79 - US$110 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$79 - US$110 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (2)
Room & Suite (9)
Dining (2)
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Room Tips
"Third floor"
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"second or third floor for sure."
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"There are many more hotels in the vicinity - GO THERE"
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"Do not stay here."
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