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Sheraton Suites Wilmington Downtown Hotel

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Sheraton Suites Wilmington Downtown Hotel
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461 Reviews from our TripAdvisor Community

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Reviewed 2 days ago NEW

Getting to the Sheraton was an easy 7-minute ride from the Amtrak station on their shuttle and located in the heart of Downtown Wilmington. Every site we visited, restaurants we engulfed ourselves in, or local entertainment we enjoyed were within a 5-10 minute drive radius and having Uber/Lyft definitely helped.  After our quick ride over to the hotel, we were...

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Helpful?
Thank DebbieJL876
Cleveland, Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 13 February 2017

Spent the night here last fall and enjoyed our stay. The room was very spacious - over 200 square feet and the bed was very comfortable. Refrigerators and microwaves in the rooms are perfect when you just want to crash after a full day of marketing or antiquing. Complimentary wireless in all the rooms as well as the public areas...

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Helpful?
Thank TravelWriterDB
About Hotel's Favourite Review
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

TravelWriterDB, Thank you for your very positive comments about our hotel and for sharing with other travelers your experience. As you noted, there are many things to do in Wilmington, and we think that our hotel is the perfect place to based and sleep while in our city. We hope that your travels continue to be fruitful, and we thank...

Reviewed 1 week ago via mobile

I am loathe to give negative reviews, but this is a hotel to avoid. Cleanliness is sorely lacking. It is badly in need of renovation. And, disturbingly, cigarette smoke was drifting into my room from elsewhere on the floor. Appropriate rating would probably be 1 and 1/2 stars.

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Helpful?
Thank Jon R
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Jon, Thanks for your candid review of our hotel. I apologize that another guest was breaking our non-smoking policy during your stay. I have noted your comments on the cleanliness of your suite and I have met with our housekeeping leader. I want to ensure that cleanliness is not an issue for any other guest. Jerry Rice General Manager

Reviewed 1 week ago via mobile

So I was checked in and got abandoned there for a week... The staff was friendly and helpful... And I had the best time around... Thanks Guys... I had a special mix non alcoholic cocktail made just for me... Love Cass Pretoria, South Africa

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Thank Cassandra F
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Cass, Thank you for your wonderful review of our hotel. Our team is glad that you enjoyed your stay. I will give a special acknowledgement to our Mixologists on your behalf. If you are back in the US again, we hope that you'll make our hotel your choice for lodging accommodations! Jerry Rice General Manager

Washington DC, District of Columbia
Reviewed 3 weeks ago

First let me start off with the hold they put on your card for "incidentals", $200. Which i have stayed at many many hotel including other Sheraton's, and the hold normally falls off a day later. Now i not going to trash the place because of an issue, but i going to just going to talk about my issue. Me...

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Helpful?
Thank spruiell1968
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

spruiell, Thanks for your candid comments. We are looking into your comments internally. We have a very pointed policy with regard to smoking at all of our Marriott/Starwood branded hotels.

New York City, New York
Reviewed 5 February 2017

You'll be treated to the warmth of the staff the moment you walk in. Right from the folks at the front desk, to housekeeping, and the restaurant to the hotel management. Everyone is great! It's hands down been the only reason why I spent an entire year living out of this hotel. Love the large rooms. Enough space to use...

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Helpful?
Thank JAnderton
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

JAnderton, Thank you for you honest and candid review of our hotel. I want to thank you on behalf of our entire team for your kind words regarding the level of service that our hotel provides. We pride ourselves on being Wilmington's Favorite Hotel due to our service. We are working through renovation plans, however, there is nothing definitive to...

Foster City, California
Reviewed 3 February 2017 via mobile

Rooms are large, true suites with plenty of space. However, everything is beginning to show age and lack of maintenance. Elevators are very slow which is frustrating. Linens are lovely and the pillows and bed are very comfortable. Black out drapes do a great job. HVAC system on the noisy side. Personnel were very helpful but all of the edges...

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Helpful?
Thank MOBX
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

MOBX, Thank you for your candid review of out hotel. We have shared your comments about our hotel's physical product with the appropriate persons, and thank you for acknowledging all of the service efforts during your stay. Our hope is that we will see you again on a future trip to Wilmington! Jerry Rice General Manager

Virginia Beach
Reviewed 29 January 2017

I visited this hotel for a meeting. I liked the location. The rooms were large, spacious, clean and comfortable. There is a restaurant/bar downstairs that was quite nice. Everyone was polite and helpful. I would stay here again.

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Helpful?
Thank JMUstu01
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Thanks for your review of our hotel. We are glad that yo find our hotel product and services commendable and hope to see you again in the future! Jerry Rice General Manager

San Francisco, CA
Reviewed 27 January 2017

I stayed here for several nights while attending meetings in Wilmington. Overall, this is a good hotel, with some shortcomings. The suites are large and well-appointed for a mid-range hotel. There is plenty of space to work and move around. Free internet was provided, and speeds are acceptable. I was on a club floor, which included access to the lounge...

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Helpful?
Thank VivekSub
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

VivekSub, Thanks for your candid review of our hotel. We are sorry for the elements of your experience that were not to your liking, but that you for also sharing with us the positives from your stay. Our goal is to provide you with the type of service that makes you want to return, and we are glad that the...

Baltimore
Reviewed 20 January 2017

Now I am a stickler for good customer service. I also am a smart phone user for real. I have the SPG app on my phone. I review the policies and rules before I go. Usually when I'm not in Baltimore I like to use cash because it always happens were someone will charge your card for something other than...

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Helpful?
Thank chanelg4
Jerry R, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

changelg4, We apologize for any confusion with your check in. We did change our policies in Quarter 4 of 2016 with regard to the forms of payment that we accept. I am glad that our staff tried to show your our appreciation for your business, even though there were elements of your stay that you found sub par. Our hope...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Suites Wilmington is in Brandywine Valley by Rodney Square, Grand Opera House, museums, and many corporate headquarters. Our all-suites hotel has 7 meeting rooms which hold up to 300 guests. ... more   less 

Additional Information about Sheraton Suites Wilmington Downtown Hotel

Address: 422 Delaware Avenue, Wilmington, DE 19801
Region: United States > Delaware > Wilmington
Price Range: $157 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Wilmington Downtown Hotel 3.5*
Number of rooms: 223
Reservation Options:
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Also Known As:
Sheraton Suites Wilmington Hotel Wilmington
Sheraton Hotel Wilmington
Sheraton Wilmington
Wilmington Sheraton
Hotel Style:
#4 Business Hotel in Wilmington
#7 Romantic Hotel in Wilmington
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Suites Wilmington Downtown Hotel staff and other travellers.
3 questions
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Sioux Falls, South Dakota, United States
7 months ago
over a year ago
new york

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Questions? Get answers from Sheraton Suites Wilmington Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you have a banking app downloaded so you can check charges .”
 of 5 bubbles chanelg4, 19 Jan 2017 | Read review
“Room 1420 was comfortable and spacious. A nice view of downtown Wilmington.”
 of 5 bubbles dons343, 4 Dec 2016 | Read review
“Not looking for views. Wanted a quiet, convenient location. Could have had higher room, but we only needed to sleep there and it was quiet.”
 of 5 bubbles 376ellisj, 3 Nov 2016 | Read review
“Rooms on the upper floors are quiet, the AC does work.”
 of 5 bubbles CDT22, 18 Sep 2016 | Read review
“Suite is recommended.”
 of 5 bubbles chanelg4, 10 Aug 2016 | Read review
5 of 5