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I have stayed at this hotel before and had a good experience. Not so much this time. First, we never received a key for our room. Apparently however they make the keys was not working. So every time you left your room or went to...More
Thank Paula H
Response from WHGGuestService, General Manager at Fairfield Inn & Suites Boca RatonResponded 5 days ago
Thank you for taking the time to share your valuable feedback. I sincerely apologize - the experience you described is not characteristic of our level of service. Due technical issues during your stay, we were unable to encode keys at check-in. I certainly understand how...More
This Marriott property comes across as a bit dated and not particularly fresh. For the area it is a fair value with the included breakfast nicely presented and eating area well tended. If you are specifically looking for an affordable stay and are not overly...More
Thank Hal T
Response from FairfieldBocaManager, General Manager at Fairfield Inn & Suites Boca RatonResponded 2 weeks ago
Thank you for taking the time to share your valuable feedback. I sincerely apologize that our hotel style and decor did not meet your expectations. I would love the opportunity to hear more about your recent experience. Feel free to contact me at the hotel...More
Obviously pet friendly! Hallways smelled like urine but room was ok. Find someplace else to stay if possible. Very disappointed. Why do I have to type more? Seriously? I have to try more characters.......More
Thank Vikki F
Response from FairfieldBocaManager, General Manager at Fairfield Inn & Suites Boca RatonResponded 4 weeks ago
Thank you for bringing this to our attention. We take matters such as this very seriously. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Fairfield Inn & Suites Boca Raton,...More
The facility is modern and clean, the beds comfy, the breakfast filling ( and includes hot foods) and the staff lovely and helpful.
We had no problems with airport noise, or any noise. I would certainly return.
I am very please to say I had a lovely experience when I arrived at the hotel I was a little early for checking in for my stay Nichole from guest services greeted me with a smile that made my day a lil better than...More
There are beaches everywhere in Florida. I was 30 minutes away from the famous Miami Beach including the commute and parking in heavy traffic. I was 15 minutes away from Hollywood Beach a closer more private beach.