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I stayed here last year. While getting dressed prior to check out, I spotted a bedbug. I recorded it moving then scooped it up in a napkin and took it to the front desk.
I filed a report and an inspector came out. My room...More
Thank Tonya G
Response from 00esa, Manager at Extended Stay America - St. Petersburg - Carillon ParkResponded 17 July 2018
Thank you for being a guest at our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness of our rooms. Our pest control provider has serviced the hotel, and we are...More
Great location! Close to my particular business, restaurants and main roads. The room was clean and nice. Staff was excellent from check in to check out. On my next trip St. Petersburg I will stay there again.More
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Response from 00esa, Manager at Extended Stay America - St. Petersburg - Carillon ParkResponded 12 December 2017
Thank you for choosing to stay at Extended Stay America during your visit to St. Petersburg. We are delighted to read you had an enjoyable, comfortable stay and our location close to your business place was perfect for your needs. We appreciate you being our...More
Beyond disgusting and will never go back -or- recommend anyone to stay there. I didn't even stay the night, I checked out early the same day.
I arrived in Tampa in the early morning from a flight - they did accommodate me by allowing me...More
Response from 00esa, Manager at Extended Stay America - St. Petersburg - Carillon ParkResponded 3 June 2018
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, We assure you that what you experienced is not acceptable, and we will take immediate action to identify why...More
Would not go there again. For some reason they were doing construction next to our room. I thought it was very rude and Loud .It was so loud the walls were shaking
Check your room first !!!!
And the room not clean.More
Thank Brian M
Response from 00esa, Manager at Extended Stay America - St. Petersburg - Carillon ParkResponded 14 May 2018
Brian, thank you for taking the time to provide feedback about your visit. We're sorry your stay was impacted by the on-going renovation. We plan the noisiest work when it will cause the least disturbance to our guests, and regrettably, this was unavoidable. Your feedback...More
The rooms are small and dirty, when we got to our room the bathroom had no toilet paper and one of the towels had hair in it, the sink was dirty and had hair in it. The comforter smelled and the blanket had cigarette burns....More
Response from 00esa, Manager at Extended Stay America - St. Petersburg - Carillon ParkResponded 26 March 2018
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while being here and the inconvenience it caused to you. Your feedback regarding cleanliness is shared with our housekeeping team to take remedial steps ensuring no guests...More