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I spent 4 days in this hotel, and loved every minute of it. What really standout in this hotel is the customer service. They have the friendliest most attentive front desk and concierge staff. I have been to so many hotels around the globe as...More
Response from Heather S, General Manager at The Westin Fort LauderdaleResponded yesterday
Thank you for taking the time to share your experience! Stephen was recently promoted to our Westin Service Specialist due to his great customer service. I hope you had a safe trip home and enjoyed your time in Florida.
I stayed at The Westin for a business trip. Checking in was a breeze. The room itself was clean and comfortable. Most of my time was spent in the conference room and my experience on that end was excellent. There is nice bar area with...More
1 Thank Nelly805
Response from Heather S, General Manager at The Westin Fort LauderdaleResponded 14 June 2018
Thank you for the nice comments and we are glad you enjoyed your stay!
I stayed at this hotel in a king room for one night and upon my arrival someone from guest services contacted me to ask whether everything was ok with my room. I said everything was good but I wish I had waited to reply! The...More
2 Thank Olivier C
Response from Heather S, General Manager at The Westin Fort LauderdaleResponded 3 days ago
Thank you for your business!! Our rooms were recently renovated and the decor is designed around nature and natural elements (even the chair fabric). I apologize for the room condition and will ensure we address those immediately. The outlets are on the side of the...More
The staff were very friendly,and efficient in making sure our needs were met.the room was. Alex at the bar even refilled our personal water containers several times even when we didn't order anything.we really appropriate such kind service. All of the staff were very accommodating....More
Response from Heather S, General Manager at The Westin Fort LauderdaleResponded 6 days ago
Thank you for recognizing Alex and taking the time to share your experience! I will share with the entire hotel team.
We stayed at this Westin last week. Due to a water main break in the area, we had no water in the bathroom for almost a day and a half. Because of the water issue, there was no air conditioning. All that are understandable, but...More
Response from Heather S, General Manager at The Westin Fort LauderdaleResponded 1 week ago
I apologize for your experience due to the Fort Lauderdale City water main break. We do have detailed emergency plans in place and did provide bottled water to all guest during the water outage which occurred from approximately 1:15am Friday to 9:00pm. The airline crew...More