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BEST WESTERN Gateway Grand

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665 Reviews from our TripAdvisor Community

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Showing 650: English reviews
Saint Joseph, Michigan
Reviewed 12 April 2016

I am a Best Western rewards member and booked two rooms for this hotel months ago. Also, this is the 2nd year in a row that we booked here. We checked in early this year and were given (2) Pet Rooms, but were not notified that the rooms were for pets. After wondering about the smell, we just blew it...

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Helpful?
Thank jim242424
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for sharing your experience of at the BEST WESTERN Gateway Grand. I am deeply sorry for your inconvenience. While our hotel is pet friendly, no rooms should have a lingering odor no matter whether a pet has stayed in the room or not. There seems to have been a slight miscommunication regarding our pet room policy. We do...

Danville, KY
Reviewed 10 April 2016 via mobile

We just happened upon this BEAUTIFUL Best Western right off the Interstate in Gainesville FL. The setting is lush, the exterior is tropical, and the interior is a cut above. Staff were extremely cordial & ready to assist. The complimentary breakfast buffet offered individually-made omelettes for $3. I would strongly recommend this location ($159).

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Helpful?
Thank Alicia N
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for your kind words regarding your stay at the BEST WESTERN Gateway Grand! We are so happy that you enjoyed your stay, your recommendation means the world to us! When you arrive at the hotel, we want you to feel at home, so our staff works hard to make sure we have an inviting well-kept exterior and an...

Wellington, United States
Reviewed 8 April 2016

Nice Hotel, comfortable bed, breakfast could be better. charged $3.00 for eggs. Good location ,close to I-75 and Gainesville area . The staff were freindly and made sure my stay was what I expected. I would reccommend this hotel if you are visiting the Gainesvi,lle area and need a ncie quiest hotel with restaurant.

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Helpful?
Thank William B
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for your comments on your stay at the BEST WESTERN Gateway Grand! I am glad that our convenient location gave you just the stay you were looking for. Since we're only a minute a way from I-75, it's so easy to get access to all that Gainesville has to offer, while still being tucked away in a nice...

Reviewed 6 April 2016

I have to say that the staff was great and they tried really hard.. They were receptive to our needs and tried to help us. We spent four nights at the hotel. The room was clean but a bit "tired." The TV didn't work on all stations and couldn't be fixed.The staff was sympathetic about that and even brought us...

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Helpful?
Thank Claudia M
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for sharing your experience of the BEST WESTERN Gateway Grand. I am sorry to hear that you won't be returning, but appreciate you taking the time to let us know what we could have done better. I am pleased to inform you that renovations are scheduled for all of our rooms which will really take the decor to...

London, Canada
Reviewed 5 April 2016

We arrived after a long night and day of driving and were very pleased with this hotel and its amenities. Nice room with a king-sized bed and a wall half-way across the room to separate the bed from the living area that included a sofa-bed. This was where our kids slept, and it was really nice to have a bit...

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Helpful?
Thank Laura D
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thanks for choosing the BEST WESTERN Gateway Grand as the kick-off to your trip! We're thrilled that you enjoyed your stay! The pool deck is a great place to recharge after a long trip, nothing's better than fresh air, sunshine, and a refreshing dip in our pool or hot tub. You picked the perfect room type, with the King Deluxe!...

Saint Augustine Beach, Florida
Reviewed 4 April 2016

I booked a room for 3 nights using Best Western International website. The bottom line is that the Hotel said "We can't help you - you booked through a web site - BWI" They would not accept that BWI was Best Western International and just repeated that web sites spoof real sites. I had an email confirming the reservation with...

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Helpful?
Thank Rick S
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for sharing your experience at our property. I apologize for the misunderstanding during your stay. Our team is dedicated to providing superior service to all of our guests, regardless of how their reservation was made. The only reason that our staff mentioned the source of your booking was because you asked why you had been given a specific...

United States
Reviewed 4 April 2016

I stayed on a business trip. I did not notice the noise from the interstate. The only problem I had was that I went to get water from the little cooler that had water, ice, and lemon in the lobby and a chunk of mold fell out into my cup. Other than that my stay was great. I didn't even...

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Helpful?
Thank Mandy B
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for sharing your experience of the BEST WESTERN Gateway Grand. I'm so glad to know that you were able to have a peaceful and relaxing trip. I am deeply sorry for the experience you had with the lemon water station. Our staff washes the lemon water container regularly, but we will now start disassembling the spout so we...

Alban, Canada
Reviewed 1 April 2016

We were quite pleased with our room! We where quite surprised by the size of our room, with a separate living area, and small kitchenette. Staff where very nice and helpfull. we ate at the restaurant there, fantastic meal! We could not here anybody out in the hallways, which is a big plus! Would say this is one of the...

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Helpful?
Thank Bobbi S
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Wow, thank you for your comments on the BEST WESTERN Gateway Grand, we are honored to be one of the best Best Westerns you've visited! We do our best to anticipate the needs of our guests and we know being able to spread out and relax after a long day of traveling is an important part of every guest's experience....

Reviewed 1 April 2016 via mobile

Stopped in on the at north. Found it trip advisor. Hotel was very nice. As mentioned other times the reception area is very nice. The desk clerk was very helpful asked many questions trying to get best rate. They gave us a coupon for free appetizer at the restaurant. We had dinner at the restaurant and it was very good....

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Helpful?
Thank Rclout
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thanks for choosing the BEST WESTERN Gateway Grand during your visit to Gainesville! We appreciate your feedback and are thrilled that you enjoyed your stay! Each of our team members truly cares about our guests and always go above and beyond to make sure your stay is great. We'll make sure everyone has a chance to read your comments so...

Reviewed 31 March 2016 via mobile

Stopped here for 1 night driving through Gainesville and was pleasantly surprised. The room was clean, with plenty of space for our family of 4. The staff was very friendly and there is a small restaurant attached which had good food and great service as well. Breakfast was included and had a variety of healthy options including gluten free and...

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Helpful?
Thank Daphne C
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for your comments on your visit to the BEST WESTERN Gateway Grand! There's nothing that means more to us than knowing you'll be back! Our food and beverage team will be delighted that you enjoyed both your meal at the Gators Den and your breakfast! We're make sure our breakfast offering covers a wide variety of tastes so...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Pool
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff

Additional Information about BEST WESTERN Gateway Grand

Address: 4200 NW 97th Blvd, Gainesville, FL 32606-3742
Region: United States > Florida > Gainesville
Price Range: $169 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Gateway Grand 3*
Number of rooms: 152
Reservation Options:
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Also Known As:
Best Western Gateway Grand Hotel Gainesville
Best Western Hotel Gainesville
Best Western Gainesville
Gainesville Best Western
Hotel Style:
#3 Green Hotel in Gainesville
#3 Romantic Hotel in Gainesville
#4 Family Hotel in Gainesville
#7 Business Hotel in Gainesville
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Gateway Grand staff and other travellers.
3 questions
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Orlando, Florida
over a year ago
Gainesville, Florida
9 months ago

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Questions? Get answers from BEST WESTERN Gateway Grand staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We have a dog and got a 1st floor room with easy access to the outside.”
 of 5 bubbles rgbres, 25 Nov 2016 | Read review
“Ask to face the pool. Jacuzzi suite is wonderful!”
 of 5 bubbles joels943, 21 Nov 2016 | Read review
“King Size Room offers a Sleeper Sofa Bad”
 of 5 bubbles 457frederickv, 21 Sep 2016 | Read review
“Book a first-floor room for maximum convenience and access to facilities”
 of 5 bubbles 866TaylorB, 15 Aug 2016 | Read review
“All rooms have been quiet regardless of location.”
 of 5 bubbles keepsmiling2016, 6 Aug 2016 | Read review
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