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The Ritz-Carlton Key Biscayne, Miami

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The Ritz-Carlton Key Biscayne, Miami
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1,868 Reviews from our TripAdvisor Community

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Showing 1,679: English reviews
Reviewed yesterday NEW

You can't go wrong in terms of aesthetics here - the grounds and hotel itself are very beautiful and comfortable. However it seems as though the Ritz Carlton's reputation of stellar service is a bit watered down. The property seemed very understaffed. Little inconveniences piled up throughout our 5 night stay - from maids not coming to the room for...

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Helpful?
Thank Chiara P
New York City, New York
Reviewed 2 days ago NEWvia mobile

I have had so many friends stay here with kids that I finally got a chance to check it out over a long weekend with my spouse and my 7 and almost 5 year old. I'll bottom line it: Pros: - location: being only 20 minutes from MIA is great, and the area is cute and quiet. A nice state...

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Thank ShawnieP
Montreal, Canada
Reviewed 4 days ago NEW

The setting, the service, and the amenities are all beyond 5 stars. It is simply the most wonderful resort hotel that my wife and I have ever experienced. From the complimentary newspapers delivered to your door every morning (up to 5 different ones) to the complimentary shoe shines; from the daily fitness classes and beach chairs and umbrellas that are...

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Thank icopnick
New York, New York, United States
Reviewed 1 week ago

First, the positive. We love this property and have had positive experiences in the past. The Cantina and pool/beach are lovely and the service consistently strong. The bellman who got us situated (we decided to upgrade once we arrived and they were super accommodating/ helped us move everything) was great, the mobile check in person was great (although we never...

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2Thank Pamela G
Rosie S, Manager at The Ritz-Carlton Key Biscayne, Miami, responded to this review

Dear Pamela G, Thank you for loyal patronage and for taking the time to detail your experience during your recent visit to The Ritz-Carlton Key Biscayne, Miami. We are delighted that some of the most memorable highlights of your visit where our beautiful surroundings, the stellar service provided by our Cantina staff and the bellman that assisted you upon arrival....

Reviewed 1 week ago via mobile

Hotel is beautiful and the staff is very nice. The location is quiet and great for small families or for couples. Teens may get bored. Amazing spa experience and was one of the best Ritz Carlton stays I've had.

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Thank Kelly O
Helsinki, Finland
Reviewed 1 week ago via mobile

Spent one night here with family. Got good service and enjoyed the hotel a lot. Nice pools, beautifull beach, etc. We had a late departure from Miami and they allowed a free late check out. Breakfast in the garden was good and very much value for money. Children liked the pool area. Price level is what you expect, but I...

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Thank Reissuun
Baltimore
Reviewed 1 week ago

My wife and I stayed here for a long weekend getaway. We always expect the best from the Ritz and that is what we received here. The entire staff was outstanding and left us wanting for nothing, need a drink - poof you got, need a towel - shazaam, you get the idea. I especially loved the spa. Following my...

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Thank zramirez12
Philadelphia, PA
Reviewed 2 weeks ago

Just returned from 6 days at this property, family of 5 including 3 kids between 8 and 14, which required paying for 2 rooms. The Good: Club level was terrific. Food and service on the club level were top notch. Much, much better than other restaurant food at the resort. Absolutely worth additional cost. The Bad: At this price point,...

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3Thank HCNPhilly
Rosie S, Manager at The Ritz-Carlton Key Biscayne, Miami, responded to this review

Dear HCNPhilly, Thank you for taking the time to review your recent stay at The Ritz-Carlton Key Biscayne, Miami. As our valued guest we truly appreciate your feedback and are thrilled you think so highly of our Club Lounge experience, especially the stellar service provided by our Club staff. However, we regret that certain aspects of your visit did not...

Chicago
Reviewed 2 weeks ago

Key Biscayne is a small, quiet alternative to Miami and the Ritz Carlton is the only game in town. You are staying at the Ritz for the service. Not because you like spending $1200 a night for a 400 square ft hotel room that looks like every other hotel room. From that standpoint, this hotel falls way short. There were...

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2Thank Room_Mom
Rosie S, Manager at The Ritz-Carlton Key Biscayne, Miami, responded to this review

Dear Room_mom, Thank you for sharing your comments on TripAdvisor. We are delighted to hear that you enjoyed our island oasis as an alternative from Miami's hustle and bustle, however regret that certain aspects of your visit did not meet with your expectations. We would appreciate the opportunity to personally speak with you. Please call the Executive office at (305)...

Toronto, Canada
Reviewed 2 weeks ago

The property is very beautiful. The staff attentive, friendly and eager to make your stay memorable. The rooms are beautiful and all newly renovated. However, this property has so much going for it eccept for its' food. Not that it is all bad. The buffet breakfast is very good - good variety, and excellent wait staff attending to you. The...

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Helpful?
2Thank julie c

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Spa
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About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Laundry Service

Additional Information about The Ritz-Carlton Key Biscayne, Miami

Address: 455 Grand Bay Drive, Key Biscayne, FL 33149-1900
Region: United States > Florida > Key Biscayne
Price Range: $549 - $1,522 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Key Biscayne, Miami 5*
Number of rooms: 352
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Also Known As:
The Ritz-Carlton Key Biscayne, Miami Hotel Key Biscayne
Key Biscayne Ritz Carlton
Ritz Key Biscayne
Ritz-Carlton Key Biscayne
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Key Biscayne, Miami staff and other travellers.
22 questions
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Questions? Get answers from The Ritz-Carlton Key Biscayne, Miami staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from construction”
 of 5 bubbles C7740XVjuliec, 29 Dec 2016 | Read review
“Ocean views are beautiful”
 of 5 bubbles Wommbrat, 28 Dec 2016 | Read review
“Higher rooms provide better view.”
 of 5 bubbles RV260, 24 Dec 2016 | Read review
“Ask for a room with an ocean view”
 of 5 bubbles DavidGard, 2 Dec 2016 | Read review
“loved the ocean view room”
 of 5 bubbles betsylev, 1 Dec 2016 | Read review
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