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Pier House Resort & Spa

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#16 of 51 Hotels in Key West
Certificate of Excellence
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Pier House Resort & Spa
Pier House Resort & Spa
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2,228 Reviews from our TripAdvisor Community

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Showing 2,101: English reviews
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Philadelphia, Pennsylvania
Reviewed 2 days ago NEWvia mobile

While we won't say you shouldn't book this hotel, we will have to agree with some of the other reviews here that state the Pier House is not overly impressive. This is our third time staying in Key West and have stayed in nicer hotels at this price point. The location is perfect at the top of Duval but the...

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Thank JNA19053
London, United Kingdom
Reviewed 2 days ago NEW

The Pier is a well-used and well-oiled machine that’s welcoming and good at what it does. We stayed three nights (though didn’t eat there). The room was clean and well serviced, and the beach well-run and fun. The location is great - right at the top of Duval Street, walking distance from all the action, or you can catch the...

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Thank mollydeans
A TripAdvisor Member
2 reviews
1 helpful vote
Reviewed 3 days ago NEWvia mobile

Did not feel welcome at all, which sucks when you spend money to stay here! Robert was not friendly at all and in fact seemed bothered to have us there. Maybe he was having a bad day but NOT the way to treat guests traveling just to enjoy time with family. Great property overall and great location. Everyone else provided...

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1Thank A TripAdvisor Member
Coral Springs, Florida
Reviewed 3 days ago NEW

the location is great, the hotel was clean, staff was professional and friendly. Had a balcony that overlooked cement wall (i did not get a suite). The biggest problem was the beds, they were hard and extremely uncomfortable. The pillows were also very hard. i did not expect this for the price of the room. if sleeping well is important...

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2Thank Jilly11111
St. Petersburg, Florida
Reviewed 4 days ago NEWvia mobile

We stayed during St Patrick's day weekend..the island was packed&hotel's were sold out...however, what makes this resort unique..we never felt the chaos from Duval at the resort...at check in,Robert, was accommodating&patient of our special requests..our super clean room had spectacular views to the water/beach..the grounds are very spread out&tropical..this is one of 2 resorts on the island w/a small private...

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Thank meagan33709
Reviewed 5 days ago NEW

We thought Pier House was really a three star (if that) not a four star hotel. The rooms were old and a/c was loud/poor. The one advantage is the sunset views. The pool and beach were not good. We would not go back. I would say Casa Marina looked a whole lot better in terms of pools and lobby.

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2Thank E2018
Port Jefferson, New York, United States
Reviewed 6 days ago NEW

Love this resort! The best location on Key West. Close to everything. We had a dockside room that had amazing sunset views. The boats passed right under our balcony. Loved the poolside bar/restaurant with daily entertainment and great food. The staff (especially Mary and Janine) were all terrific. We have already booked our return for next year.

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Thank djones2355
Concord, Ohio
Reviewed 1 week ago

Stayed in February for 5 nights and was upgraded to a ocean view room from a lanai view after we mentioned our 20 year anniversary. Front desk staff was fantastic. Pool bar and restaurant staff were terrific. I'm coming back for 5 nights myself this Thursday and can't wait!

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Thank jtv702
New Orleans, Louisiana
Reviewed 1 week ago

The property is beautiful and beautifully maintained. The staff is friendly and courteous and always helpful. I had the most luxurious massage of my life a the top of La Concha. Particularly helpful were Joan at the Spa, Sergei for towels and chairs (and advice on how to help my congestion!), and Janine at the beach bar. It was lovely...

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Thank autismesq
Reviewed 1 week ago via mobile

Pro: Perfect location! On the water, on Duval BUT set back and away from the hustle/bustle of Duval. Rooms were nice, clean and comfortable. Con: I wish hotels would rethink how a bathroom is used and put proper outlets/counter space/mirror to be able to dry/straighten/curl hair without outlet being on the back wall going over the sink. Pro: Breakfast overlooking...

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Helpful?
Thank Lynn M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Room Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 

Additional Information about Pier House Resort & Spa

Address: 1 Duval St, Key West, FL 33040-6610
Region: United States > Florida > Florida Keys > Key West
Price Range: $442 - $832 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Reservation Options:
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Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Hotel Style:
#2 On the Beach Hotel in Key West
#5 Top resorts Hotel in Key West
#5 Spa Hotel in Key West
#6 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Pier House Resort & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dockside rooms have the best views. Room 810 may be the best room/view on the entire island.”
 of 5 bubbles djones2355, 23 Mar 2017 | Read review
“If you can afford a room with an ocean view - it is worth it - the view is magnificent.”
 of 5 bubbles autismesq, 18 Mar 2017 | Read review
“Rooms on the first floor in the Adium building are very private”
 of 5 bubbles zacharykingd, 16 Mar 2017 | Read review
“We enjoyed the bay view which doubled for a great water view as well as a beautiful sunset”
 of 5 bubbles bylaber, 13 Mar 2017 | Read review
“Room choices are varied from a one room garden view ranging to a suite with a view of the Gulf of Mexico and Sunset Pier.”
 of 5 bubbles B7008NYjamesh, 7 Mar 2017 | Read review
5 of 5