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Pier House Resort & Spa

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#14 of 49 Hotels in Key West
Certificate of Excellence
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Pier House Resort & Spa
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2,133 Reviews from our TripAdvisor Community

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Showing 2,009: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

Pier House is wonderful in all aspects! Friendly staff, beautiful rooms, great maid service! Location is within walking distance to almost every tourist place. They provide a little hop on hop off service by way of a glorified golf cart. Pier House is right at the end of Duval Street. Gorgeous sunsets can be viewed on the restaurant deck.

Helpful?
Thank Colleen S
Columbus, Ohio
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
HOTEL’S FAVOURITE REVIEW
Reviewed 26 October 2016

We spent 3 nights at the Pier House in a garden view room. The room was very nice,comfortable beds and nice bathroom. It had a small mini fridge and a coffee maker. The garden view was a patio with thick greenery, couldn't see anything beyond patio, but it was private. The pool was very nice. They had pool service for... More 

Helpful?
1 Thank Pearl D
About Hotel's Favourite Review
1 review
Reviewed 3 days ago NEW via mobile

We had a wonderful 3 night stay the The Pier House! The staff is so attentive, and the food is delicious ...in particular the smoked salmon eggs benedict ! We stayed in the Dockside Suite which has the most incredible view and sunsets like no other place I've stayed! Kudos to the management and entire staff for making us feel... More 

Helpful?
Thank Christy C
West Palm Beach, Florida
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 days ago NEW

We chose this hotel for location and because our dog was welcome. Harbor View room had an excellent patio and view. Loved having a small fridge and Starbucks coffee in the room. Our room was always clean, and the men who helped with our luggage were friendly and welcoming. The hotel is very close to Mallory Square, and provided a... More 

Helpful?
Thank Daffins
Houston, Texas
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 days ago NEW

We stayed at the Pier House November 19-24 and had a wonderful time. It's a lovely hotel at the end of Duval Street and Front Street. There are numerous attractions, restaurants and bars within easy walking distance. Their customer service is very good with friendly, knowledgeable employees who seem to love their job. The Beach Bar, in particular, was a... More 

Helpful?
Thank Nancy J
Setauket, New York
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 week ago

Just returned from our family Thanksgiving trip to Key West. Can't say enough about the hotel. I had a large group with 11 rooms and Fallon in group sales was very helpful in making all the changes that occur with big groups. When we arrived some people had some issues with their rooms, including me. The room assigned was beautiful... More 

Helpful?
Thank mdobgyn0421
Rochester, New York
Level Contributor
4 reviews
Reviewed 1 week ago

We stayed here for four nights in early November, This is a fantastic hotel in a great location. We booked a garden room. We got a second-floor room overlooking the parking lot/pier construction. It was the only disappointment with our stay. Otherwise the room was nice: decent shower, handy in-room safe, minifridge and the best bed we've ever slept in.... More 

Helpful?
Thank Happyhiker6691
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

We spent the first days of our trip to South Florida Here. Nice and clean rooms. Try to go for a room w. balcony. Food not priceworthy. Go for all meals down town. Although Great and warm service by the pool and beach. Beach is small...

Helpful?
Thank Axel B
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Alex thank you for choosing the Pier House Resort and Spa for your vacation getaway. I am glad that you enjoyed your stay and as I mentioned before we are one of the few hotels or resorts in Key West that does have a beach. Please share with your friends and I look forward to seeing you soon. Regards, Joe More 

Rapid City, South Dakota
Level Contributor
401 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 1 week ago

This was our 4th year in a row going to Key West for a conference. Every other year we have stayed at Casa Marina, but this time our class was at the Westin. We chose the Pier House as the Westin does not have a beach. Overall we had a very good stay. The rooms are nice; we had one... More 

Helpful?
1 Thank Coby S
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for your survey and I am glad you enjoyed your time at the Pier House. I appreciate your feedback and I will share with the team. PLease share with your friends and I hope to see you back soon. Regards, Joe More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

Hotel was recommended by a co-worker. It is a fairly nice property and good staff. Pool is small for the size of the hotel, and beach is quite small as well. However, it is one of the few hotels that even has a beach. Hotel has shuttle, which was great. Driver very friendly. Drinks ridiculously expensive. Checked bar food~same. Went... More 

Helpful?
2 Thank Joan D
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Joan thank you for staying at the Pier House and for your feedback. Our drink prices are priced to be competitive with our competition. As you mentioned, we are one of the few resorts in Key West that does have a beach and the only one that has daily live music. Also, with all of the amenities that we offer,... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 

Additional Information about Pier House Resort & Spa

Address: 1 Duval St, Key West, FL 33040-6610
Region: United States > Florida > Florida Keys > Key West
Price Range: $438 - $948 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Odigeo, Travelocity, Priceline, HotelsforEveryone and Jetsetter so you can book your Pier House Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Hotel Style:
#2 On the Beach Hotel in Key West
#4 Top resorts Hotel in Key West
#5 Spa Hotel in Key West
#6 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Pier House Resort & Spa staff and other travellers.
64 questions
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Questions? Get answers from Pier House Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room (269) was quiet and very private. Our room did not have a view, but we were gone most of the day site seeing.”
  • Just one of the many beautiful sunsets here.
 of 5 bubbles 139colleens, 3 Dec 2016 | Read review
“Harbor View room had both an excellent patio and view.”
 of 5 bubbles Daffins, 28 Nov 2016 | Read review
“Room 218 had a beautiful view, but you couldn't see the sunset.”
 of 5 bubbles NancyJ423, 28 Nov 2016 | Read review
“Ask for waterview”
 of 5 bubbles mdobgyn0421, 27 Nov 2016 | Read review
“Ask for bay side”
 of 5 bubbles joand236, 24 Nov 2016 | Read review
5 of 5
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