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Pier House Resort & Spa

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Traveller (1384)
Room & Suite (478)
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Overview
  • Excellent66%
  • Very good22%
  • Average6%
  • Poor3%
  • Terrible3%
Travellers talk about
“beach bar”(185 reviews)
“private beach”(299 reviews)
“chart room”(111 reviews)
AMENITIES
Free Wifi
Parking
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
Additional information
Offers from Pier House Resort & Spa
Offers & Announcements: Save 12% Off
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Offers from Pier House Resort & Spa
Offers & Announcements: Save 12% Off
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,578)
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2,434 results
Traveller rating
1,593
528
153
80
80
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1,593
528
153
80
80
Show reviews that mention
All reviewsbeach barprivate beachchart roomdockside suitemallory squareharbor view roomend of duval streetturtle pondperfect locationlarge balconybars and restaurantswatch the sunsetgreat resorttrip to key westwalking distance to everythingfree shuttleocean front
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1 - 5 of 2,434 reviews
Reviewed yesterday

This was our first visit to Key West so we were operating a bit blind with only Tripadvisor to guide us to a hotel. We found this one to be pretty much as reviewed. The room was very nice and clean with the exception of...More

Thank DaytonOhio
Reviewed 4 days ago

From the Front Desk Clerk to the Bellhop to the Cabana Service to the Shuttle Driver to the Concierge to the Grounds Keepers and everyone in between that make this hotel such an amazing and relaxing vacation destination. Upon arrival, we weren't happy with the...More

Thank dnharri
Reviewed 5 days ago via mobile

My reservations were made well in advance with the staff at Pier House. I called, verified the info and room I wanted. Then booked online through their own site. When I arrived I did not get what I booked. The manager Ebony, attempted to make...More

Thank Brandy H
Response from Joe D, General Manager at Pier House Resort & SpaResponded 4 days ago

Brandy thank you for bringing this to my attention. I am disappointed in how this was handled and will resolve this with the team in the upcoming week. What you experienced was the exception and not the norm. Please call me at your earliest convenience...More

Reviewed 5 days ago

I loved this property, back in the day. Room we stayed in was very musty, and ground floor. Becasue of the odor it created issues with allergies. As a woman on her own traveling with two teenage daughters i didn't feel safe. There are no...More

1  Thank HotelFAndBGuru
Response from Joe D, General Manager at Pier House Resort & SpaResponded 4 days ago

Thank you for feedback on your recent stay. I am not aware of any doors that do not have latches. I am hoping you called the front desk for assistance as we would have sent an engineer to look at the sliding door. I will...More

Reviewed 1 week ago

My husband and I share the same birthday. For the last five years, we have been going to Key West to celebrate! We always stay at The Pier House. This hotel has the BEST location, staff and atmosphere. It is the best place to relax...More

Thank Nicole Z
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Restaurant
Free High Speed Internet (WiFi)
Spa
Bar/Lounge
Hotel Amenities
Room Service
Wheelchair Access
Shuttle Bus Service
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$288 - US$665 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 On the Beach Hotel in Key West
#4 Spa Hotel in Key West
#5 Top resorts Hotel in Key West
#7 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$288 - US$665 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 On the Beach Hotel in Key West
#4 Spa Hotel in Key West
#5 Top resorts Hotel in Key West
#7 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (1384)
Room & Suite (478)
Pool & Beach (230)
Dining (84)
Amenities (12)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
11 July 2018|
AnswerShow all 2 answers
Response from johnm1027 | Reviewed this property |
Not sure, some hotels require an age of 24
0
Votes
vwnotabug
18 May 2018|
Answer
Response from Joe D | Property representative |
No, four of the units are corner units and two are inside units.
2
Votes
Room Tips
"Ground floor actually very nice as the tropical plantings are beautiful!"
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"If woman traveling on own ask for something other than a bottom floor. There are no security latches on the..."
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"Room with a view of the ocean are $40.00 extra."
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"We had a garden view lanai but ended up with a great pool and ocean view- it was beautiful!"
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