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Pier House Resort & Spa

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#14 of 49 Hotels in Key West
Certificate of Excellence
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Pier House Resort & Spa
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2,137 Reviews from our TripAdvisor Community

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Showing 2,013: English reviews
Spring Hill, Florida
Reviewed 1 April 2015

Everything about the hotel is great. The food is as good or better than anywhere on the island, along with the drinks. Try the hogfish tacos and banana daiquiri with a floater! Pricey rooms but nice and clean. Staff is great.

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Helpful?
Thank travelguru352
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear travelguru352, Thank you for your wonderful and kind words. I will be certain to share and congratulate our culinary talent. I agree he locally caught, Hog Fish, is amazing when prepared the Pier House way. It appears that you love good food and I am hopeful that you were able to visit our fine dining restaurant, One Duval. Our...

Sun Prairie, Wisconsin
Reviewed 1 April 2015

We spent 1/2 of our Florida Keys vacation in the heart of all the action at the Pier House Resort, March 14-18, 2015. It was great to be able to walk to most all of the attractions and Duval Street. The resort even has their own little golf cart/trolley that can pick you up and drop you off anywhere on...

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Helpful?
Thank BeachBunnyMichel
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear BeachBunnyMichel, We are glad that you were able to spend part of your vacation with us at the Pier House and equally glad that you were able to take advantage of our perfect location and amenities. The Duval Cruiser is the best way to get up and down Duval Street, 100% complimentary to our guests. It also takes guests...

Gilbert, Arizona
Reviewed 31 March 2015

Pier House offers the best combination of luxury rooms, convenient location, amazing views, and a nice beach. Staff is excellent. Its a full service hotel and spa but really feels more like a boutique hotel.

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Helpful?
1Thank AZDigby2015
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Trent R, Thank you very much for your comments on your experience at the Pier House Resort & Spa. I am happy to learn that you were able to enjoy our perfect location off of Duval St. but secluded enough to feel like a boutique hotel. That is hard sometimes when you have 6-acres of property, but I am...

Louisville, Kentucky
Reviewed 31 March 2015

This was our first time in Key West and we will be back and stay at the Pier House. Location is great and staff is amazing. We stayed in a Spa suite. It was very spacious. The bathroom was large. The concierge, Lee, set us up for a sunset sail cruise and a back country fishing trip. Both were amazing....

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Helpful?
1Thank Stacy T
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Stacy T, I am so glad to read that your first time in Key West was so memorable!! And equally glad that we were part of that. Lee DeForrest, our main concierge is truly amazing and I will be sure to celebrate your comments with him. Also....isn't the "Cook Your Catch" the best and most unique experience? Our culinary...

Reviewed 27 March 2015 via mobile

Just booked our 25th Anniversary week at the Pier House. Looking forward to having a blast after seeing all the great reviews. We didn't plan on staying an extra night, but , 5TH NIGHT is FREE. We have stayed in Key West before, but never in walking distance to many of the great restaurants.

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Helpful?
Thank rushte
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear rushte, Happy Silver Anniversary! Congratulations and thank you for choosing the Pier House Resort & Spa to spend this wonderful celebration. I look forward to personally welcoming you to the Pier House Resort & Spa so I hope that you will ask for me when you arrive. We have many wonderful services to offer you, including access to Key...

Alexandria, Virginia
Reviewed 27 March 2015

Our stay at Pier House was a joy. The staff is super friendly, the room was clean and well appointed, and the view is spectacular. I would highly recommend a harbor side room. The resort has good restaurants, a nice spa, one of the few private beaches in the Keys and is located right in the heart of all the...

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Helpful?
2Thank Philip W
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Philip W, Thank you for your comments and I am glad that you had an enjoyable time with us as well as our location. I agree that the Harbor View rooms are truly amazing as they overlook the Gulf of Mexico with beautiful Key West sunsets! I hope that during your next trip to see us you will be...

Purcellville
Reviewed 26 March 2015

We spent 3 nights at the Pier House in Key West. This hotel is worth the high cost and it is close to where you want to be in downtown Key West. It is within walking distance of the Sunset Pier and Mallory Square. There is parking on the grounds so you don't really need to move your car while...

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Helpful?
1Thank GJane9136
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear GJane9136, I am pleased that you were able to take advantage of our perfect location and that our staff made you feel right at home. They truly do have the spirit to serve and will do anything for our guests. I am also happy that you found our Duval Cruiser to be useful. Our registered guests are able to...

Forest Lake, Minnesota
Reviewed 25 March 2015

If you want to splurge and have one of the best rooms in Key West Stay here and stay in the Peir House room 810. The staff at this facility are second to none. Everyone we interracted with was so friendly and helpful. Great little beach and great outside bar with mucic every afternoon we were there. AND Duval Street...

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Helpful?
4Thank Jerry H
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Jerry H, Thanks so much for your great comments and more importantly, I am very happy that you enjoyed your time with us. Room 810 is truly a perfect location with amazing views. I am glad that you also felt this way. I hope that you were able to try our new fine dining restaurant, One Duval. If not,...

Tampa, Florida
Reviewed 25 March 2015

My husband has been coming here for 15+ years with his company. But I never get to go. So he booked a trip for us and went all out. We stayed in the newest addition, one of the upper suites over the dock. Fabulous for watching sunsets privately. Smartly laid out rooms, the view made it feel like you where...

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Helpful?
1Thank ADiscriminatingTaste
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear ADiscriminatingTaste, I am glad that you were able to finally join you husband here in Key West and at the Pier House Resort & Spa. The dockside rooms are also one of my favorites....cheek and modern while providing Key West's best views of the Gulf of Mexico! Our fine dining concept, One Duval, is indeed a unique concept that...

Pocono Manor, Pennsylvania
Reviewed 23 March 2015

Loved everything about Pier House except the Lanai Room. It faced the parking lot and the trash truck woke us up when it backed up to pick up the trash in the morning...early morning! Otherwise, great service, rooms were beautiful and clean and quiet EXCEPT for the trash truck UGH!

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Helpful?
Thank Elizabeth B
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Elizabeth B, Thank you for writing and I would like to sincerely apologize for the early morning disturbances. I have reviewed your comments with our team and will be working towards eliminating this concern. Thank you for bringing this to our attention. I would, however, like to let you know that we sit on 6-Acres with six different buildings...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 

Additional Information about Pier House Resort & Spa

Address: 1 Duval St, Key West, FL 33040-6610
Region: United States > Florida > Florida Keys > Key West
Price Range: $438 - $941 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, HotelsforEveryone, Odigeo, Priceline and Jetsetter so you can book your Pier House Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Hotel Style:
#2 On the Beach Hotel in Key West
#4 Top resorts Hotel in Key West
#5 Spa Hotel in Key West
#6 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Pier House Resort & Spa staff and other travellers.
64 questions
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Questions? Get answers from Pier House Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room (269) was quiet and very private. Our room did not have a view, but we were gone most of the day site seeing.”
  • Just one of the many beautiful sunsets here.
 of 5 bubbles 139colleens, 3 Dec 2016 | Read review
“Harbor View room had both an excellent patio and view.”
 of 5 bubbles Daffins, 28 Nov 2016 | Read review
“Room 218 had a beautiful view, but you couldn't see the sunset.”
 of 5 bubbles NancyJ423, 28 Nov 2016 | Read review
“Ask for waterview”
 of 5 bubbles mdobgyn0421, 27 Nov 2016 | Read review
“Ask for bay side”
 of 5 bubbles joand236, 24 Nov 2016 | Read review
5 of 5
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