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Pier House Resort & Spa

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#15 of 50 Hotels in Key West
Certificate of Excellence
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Pier House Resort & Spa
Pier House Resort & Spa
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2,203 Reviews from our TripAdvisor Community

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Showing 2,078: English reviews
The Villages, Florida
Reviewed 9 May 2015

We stayed 4 nights at The Pier House in Key West in this May 2015. It was an outstanding resort, with great restaurents, bars, beach, and pool. The service was outstanding and the location the best spot in old town. Close to all the local attractions. I would highly recommend The Pier House, for a few days or weeks. The...

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Helpful?
2Thank jjdevuono
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for taking the time to fill out a survey and I am glad that you enoyed your time at the Pier House Resort and Spa. I always encourage all of our repeat gues to call our i house reservations team when booking your next trip. They will have all of your information from your last trip and will...

Reviewed 9 May 2015 via mobile

We return once a year, every year and love the accommodations. It is centrally located in the heart of the action, far enough to be quiet. We walk and they offer shuttles that you can pick up. We love the private beach & pool bar area. We love it and will be back next year 💜

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Helpful?
Thank Tracy F
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Tracey thank you for the review and for your partnership at the Pier House. We all apprreciate your business. I am glad that you took advantage of our new shuttle that runs up and down Duval Street between our three hotels. The make up of these three hotels is called the "Duval Collection". I look forward to seeing you soon....

Reviewed 9 May 2015 via mobile

Awesome place. Staff is above reproach. Drink prices are a quite above the local bars. High brow menus. If you're use to standard food be prepared to go out and about. Close to everything (it's an island).

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Helpful?
Thank Guy O
Joe D, General Manager at Pier House Resort & Spa, responded to this review

THank you for your survey and I am glad that you enjoyed your time at the Pier House. Please visit our full service spa on your next visit. Regards, Joe DAntoni

Dallas, TX
Reviewed 5 May 2015

My Husband and I Went to Key West for a weekend of fishing and fun and we stayed in one of the Deluxe Ocean view suites. The view from the balcony was breathtaking and the Sunset every evening was absolutely magical. The suite itself was perfect in every way and the staff was very friendly. We booked a Fishing trip...

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Helpful?
Thank travelingeasy
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for choosing the Pier House Resort and Spa for your weekend getaway and I am glad that we met your expectations. On your next visit, please call our in house resevations team as they will ensure that you receive the best rate for the room you book. I look forward to your next visit. Regards, Joe Dantoni

London, United Kingdom
Reviewed 3 May 2015

This was a really great place to stay in Key West! The staff were extremely helpful and friendly, and persuaded us to try one of the junior suites, which was a big plus! The suite was beautifully decorated and very spacious, the bathroom facilities being particularly luxurious and relaxing. There is a beach with the hotel, and a small swimming...

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5Thank golfingmad_10
Joe D, General Manager at Pier House Resort & Spa, responded to this review

I am glad that you enjoyed your time at the Pier House and for booking with us. The resort offers many amenities including a shuttle that runs daily up and down Duval Street transporting guest between our three properties. When you arrive you will be given a wrist band that alerts the drivers that you are a guest of our...

Rainbow City, Alabama
Reviewed 2 May 2015

Was there Monday thru Friday for a sales meeting. The staff went above and beyond to make stay a wonderful experience. Food, bar, view, rooms, spa was amazing. Staff was very helpful sharing recommendations for places to go and things to see. Could not ask for a better experience. I will most definitely be back!!!!

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Helpful?
1Thank Mark G
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Mark thank you for feedback and I am glad we made your meeting great and you enjoyed your time at the Pier House Resort and Spa. When you come down for pleasure, please call our in house reservations team. They will ensure that you receive the best avaialbe rate for your stay. I look forward to seeing you soon. Regards,...

Boston, Massachusetts
Reviewed 30 April 2015 via mobile

Very nice hotel - one of the only ones that actually has a beach ! Food was good. Rooms were very nice . Very modern and clean! Staff were all very nice. We had a great time . It is located near the peri and the location is great!

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1Thank angelo522
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Angelo thank you for taking the time to fill out a survey and I am glad that we met your expectations. As you mentioned, we are one of the few hotels in Key West that offers a beach that is maintained by our great beach attendants. I look forward to seeing you soon. Regards, Joe Dantoni

Grand Prairie, Texas
Reviewed 30 April 2015

Stayed April 16-19 at the Pier house. First time to Key West and the best choice we made was staying at the Pier House. The sunsets were the best and within walking distance to everything. Great fishing trip set up by the concierge "Lee". We caught some really cool fish and carried it in to Pepes and him them cook...

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2Thank TXTRAVELER1958
Joe D, General Manager at Pier House Resort & Spa, responded to this review

I am glad that we met your expectations and you enjoyed your time at the Pier House. On your next fishing trip, bring your fish to the Pier House. I have one of the best chefs on the island and she will cook it a couple different ways for you. I encourage all of my guest to call my in...

Morristown, New Jersey
Reviewed 29 April 2015

Best location - close to Mallory Square and the wharf action! Staff & room were great. Beautiful beach & covered patio area on the water. Disappointed in the small fitness center - it's mostly 7 treadmills/ ellipticals & some free weights. Since Key West is a WALKING area, really only need 2-3 treadmill/elliptical machines. Could improve with more space for...

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1Thank cgm616
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for staying at the Pier House and Resort and for the feedback. I like the idea of tracking the status of the shuttle as it has become a big hit at the Pier House. The guest really enjoy the service. I am glad that you took advantage of our great location and I look forward to seeing you...

Reviewed 28 April 2015

Great hotel with spectacular views. Had a balcony room with a harbor view which was beautiful. Balcony was large. Rooms are beautiful. Gardens and pool area are great. Rare to have a beach at a Key West Hotel which was a bonus. Food and drinks were reasonably priced. Service was great. Would recommend. Perfect location to park the car and...

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Helpful?
1Thank sheilab499
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for the nice review and for staying at the Pier House.You can not beat our ocean view rooms that sit right on the Gulf. On your next vist. please call our in house reservations team as they will ensure that you receive the best available rate. Book soon as the ocean view rooms seel fast. I look forward...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 

Additional Information about Pier House Resort & Spa

Address: 1 Duval St, Key West, FL 33040-6610
Region: United States > Florida > Florida Keys > Key West
Price Range: $438 - $867 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity and Jetsetter so you can book your Pier House Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Hotel Style:
#2 On the Beach Hotel in Key West
#4 Top resorts Hotel in Key West
#5 Spa Hotel in Key West
#6 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Pier House Resort & Spa staff and other travellers.
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Questions? Get answers from Pier House Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“you have 3 room prices ocean view, garden view and standard room which will give you a view of a wall just a few feet away.”
 of 5 bubbles auuguy, 14 Feb 2017 | Read review
“splurge for a water view if you can!”
 of 5 bubbles traveljunkies87, 12 Feb 2017 | Read review
“304 was handicap accessible but the downside is hooks are all too low so we moved to 308 which was perfect.”
  • Room 308
 of 5 bubbles DrJonz, 11 Feb 2017 | Read review
“We had an Ocean view/front room, and it was gorgeous!”
 of 5 bubbles abbyb802, 10 Feb 2017 | Read review
“Beach front or Dockside are the best”
  • Dockside rooms
 of 5 bubbles davidwC677LL, 7 Feb 2017 | Read review
5 of 5