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Pier House Resort & Spa

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#15 of 50 Hotels in Key West
Certificate of Excellence
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Pier House Resort & Spa
Pier House Resort & Spa
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2,204 Reviews from our TripAdvisor Community

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Showing 2,079: English reviews
Somerville, New Jersey
Reviewed 6 February 2015

Best Location in town. Duval St. at your feet and historic seaport restaurants and bars steps away. Close to Mallory Square and Sunset Pier for the nightly sunset revelry. Hotel is beautifully landscaped. Pool and private beach are beautiful with a lovely bar and great service. Room was clean and well maintained. No need for an ocean view room. A...

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2Thank jad19so
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Jad19so, Thank you or staying with us at the Pier House and I am glad that you got out of the cold of NJ for a while. I am also glad that you enjoyed the quiet tranquil areas of our resort and that we were able to keep Duval Street at your fingertips. I hope that on your next...

Frederick, Maryland
Reviewed 5 February 2015

My wife and I visit Key West at least once a year and have stayed in many of the Hotels. The Pier House is definitely the BEST! Not only is it the best location at 1 Duval, it has the best beach, views and sunsets. It is seconds from Malory Square and all the great Bars and Restaurants. What sets...

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1Thank David W
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear DavidwI2219QM, Thank you very much for your your wonderful review of our resort and we are so proud that you think of us as the BEST. We are also very proud of our Chef and her team for creating One Duval, our fine dining on the gulf, and I am pleased that you feel the same way. Look forward...

Massachusetts
Reviewed 5 February 2015

I cant say enough about Pier House. We usually book for the next year as we are checking out so we guarantee we get the same connecting rooms as we travel with our friends. Yes, the beach is small but its a beach nonetheless. The pool is fantastic and we love ending out nights relaxing in the water and sipping...

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3Thank NancyandJim1985
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Nancy & Jim 1985, Thank you for your business and thank you for your feedback on your recent stay. I am happy that you are able to relax and enjoy the Pier House Resort & Spa with your friends and we hope to be able to host you during your next visit. I also hope that you will get...

Boston, Massachusetts
Reviewed 5 February 2015

There is something magnetic about this place. Every time we come down and don't want to leave and seem to be coming back more and more often. To give you a great example our last trip was in January and we were so excited to get back ( we were down in Oct 2014) we actually come in 2 days...

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Thank David G
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear David G, Amazing!! Thank you so much for your extensive post on your experiences with the Pier House Resort & Spa. We are so very proud of those associates that you mentioned and are grateful for working along side them. It is a true testament to their dedication!! And thank you for your feedback on our In Room Dining...

New York City, New York
Reviewed 5 February 2015

I've been putting off my review for a while because I'm greedy and I want Pier House all to myself. But, since it appears that the cat is out of the bag, it is my honor and privilege to give Pier House my highest recommendation! I've been going to Key West regularly since I was 21, so needless to say...

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1Thank teedive
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Teedive, WOW!!! Thank you so much for such an extensive review and thank you so much for all of your kind words. It thrills all of us to read your comments and we are so happy that you feel so at home here. You mentioned that you have not visited the Chart Room or One Duval and I am...

Daytona Beach, Florida, United States
Reviewed 4 February 2015

I really enjoyed some of my visit here at least 90%. I originally booked a room for 5 days but ended up staying 12. Not all just for fun as 3 days I got so sick I didn't leave room (horrible cold and flu) no fault of hotel but wanted to experience Key West and sights and sounds. The hotel...

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3Thank Scott L
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Scott L, I greatly appreciate you sharing your experience regarding your recent stay and am glad that you are feeling better. Your comments were the focal point of a meeting involving our leadership team of those departments mentioned. I promise that do not take this lightly and that I will use your insight accordingly. I hope that you will...

Hawthorn Woods, Illinois
Reviewed 2 February 2015

A lovely resort tucked away near the beach but in the heart of everything. Great location. The staff was incredible. Very nice and accommodating. We liked the "jungle" atmosphere. It was very relaxing. I would definitely return.

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1Thank shelbymetz
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Shelbymetz, Thank you very much for your post and I am very happy that you enjoyed your time at the Pier House Resort & Spa. I will be sure to share your comments with the team!! I hope to meet you personally during your next trip to Key West! Stay warm. Best Regards, Andy Preslar

Reviewed 2 February 2015

A beautiful resort with an outstanding spa on the north end of famed Duval St. Impeccable attention to detail and hospitality. One Duval, the fine dining restaurant, is among the finest on the Island. An award wining chef prepares incredible dishes beautifully presented and served with a European flare. After your meal that will absolutely impress your taste buds, go...

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Thank alan t
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Alan T, Thank you very much for your kind words and for sharing your recent experience with the resort including our wonderful restaurant, One Duval. Chef Maria takes our guests on a journey of the senses with her three or five course tasting menu set in a beautiful, newly renovated boutique restaurant overlooking the Gulf of Mexico. All of...

Moscow, Russia
Reviewed 31 January 2015

Its a very nice hotel/resort in KW next to SunSet broadwalk. Nice staff, excellent service, big room and comfortable bathroom, very good bed and balcony. Big parking. We had perfect time there. We lived in SPA building and it was quite.

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Thank Lenokin
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Lenokin, Thank you for your post sharing your recent experience at the Pier House Resort & Spa. I am happy that the Spa building was the perfect setting for your time in Key West. I can only hope that you had an opportunity to try our award winning full service spa! I hope that you to get to Key...

Bedford, New Hampshire, United States
Reviewed 31 January 2015

As a repeat guest at the Pier House, I noticed some nice improvements since my last review. The pool area now has brand new Frontgate loungers and tables, making a beautiful pool area even nicer. The towels were also brand new and rival any luxury brand. The grounds are stunning and well maintained. Of course, the number one reason to...

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Helpful?
Thank Matt P
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Matt P, I am very happy to read that you have taken notice to our team's efforts in continually improving our guests' experience at the Pier House Resort & Spa. I means a lot to our team. I also hope that on your next visit you are able to experience our newly renovated award winning full service Spa. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 

Additional Information about Pier House Resort & Spa

Address: 1 Duval St, Key West, FL 33040-6610
Region: United States > Florida > Florida Keys > Key West
Price Range: $433 - $856 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com and Jetsetter so you can book your Pier House Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Hotel Style:
#2 On the Beach Hotel in Key West
#4 Top resorts Hotel in Key West
#5 Spa Hotel in Key West
#6 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Pier House Resort & Spa staff and other travellers.
71 questions
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Questions? Get answers from Pier House Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“you have 3 room prices ocean view, garden view and standard room which will give you a view of a wall just a few feet away.”
 of 5 bubbles auuguy, 14 Feb 2017 | Read review
“splurge for a water view if you can!”
 of 5 bubbles traveljunkies87, 12 Feb 2017 | Read review
“304 was handicap accessible but the downside is hooks are all too low so we moved to 308 which was perfect.”
  • Room 308
 of 5 bubbles DrJonz, 11 Feb 2017 | Read review
“We had an Ocean view/front room, and it was gorgeous!”
 of 5 bubbles abbyb802, 10 Feb 2017 | Read review
“Beach front or Dockside are the best”
  • Dockside rooms
 of 5 bubbles davidwC677LL, 7 Feb 2017 | Read review
5 of 5