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DoubleTree Resort by Hilton Hotel Grand Key - Key West

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3990 S. Roosevelt Blvd, Key West, FL 33040
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1160)
360
Panoramas (11)
Room & Suite (412)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree Resort by Hilton Hotel Grand Key - Key West
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#45 of 53 hotels in Key West
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Enjoy the laid back atmosphere of the Florida Keys, one of the world's most popular destinations. Surrounded by the tropical beauty, charm and colorful character of Key West, business travelers and vacationers alike appreciate the resort's 216 guest rooms and suites. Enjoy the comforts of home and all the conveniences of a full service resort. The DoubleTree by Hilton Grand Key Resort features on-site dining and tiki bar, zero entry pool and cabanas, full convention and catering facilities with function space space for up to 200, shuttle service, 24 hour fitness center, ample parking, and Daily Resort Charge will be added to the room rate and includes internet access, shuttle service to and from old Town Key West and the Key West International Airport, access to our concierge's beach club, parking, 2 bottles of water, and local and toll free calls.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Diving
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Vending machine
Poolside bar
Fishing
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
4666Reviews104Q+A100Room tips
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Popular mentions
Dave wrote a review Nov 2021
Great Exuma13 contributions2 helpful votes
+1
Stayed 2 nights over thanksgiving weekend. Large 4-star hotel with good facilities including a pool. Complimentary shuttle to airport and downtown. Breakfast was average, mostly due to Covid restrictions on service. Would recommend.
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Date of stay: November 2021Trip type: Travelled as a couple
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CubsFan-TA wrote a review Jul 2021
Eldridge, Iowa238 contributions104 helpful votes
Hotel's Favourite
Great getaway to Key West. Loved this resort. I know there are reviews out there about the resort needing an face lift. I didn't see it. Our room was large and clean. Nice sized bathroom with a large shower. The bed was perfect for me and the room was quiet. Our room did have a small balcony with two chairs on it. Not much of a view, but nice to sit out on. We enjoyed the pool everyday, and loved that there was no charge for the cabanas. The breakfast was good with a wide variety of food. I found the price for breakfast to be a little less than many of the restaurants in the area. The poolside bar was laid back and the bartender friendly. While this resort is a ways out from the downtown area, the shuttle runs every hour. Plus at high demand times there were multiple shuttles. We also used the free airport shuttle and the shuttle to Smather's Beach. When you visit Smather's Beach the hotel provides 2 free beach chairs. Everyone at this resort was helpful and friendly. My only negative with this resort is the same with most hotels right now, no daily cleaning. If you need bathroom supplies, or towels the front desk with provide you with them. You can ask to have your room serviced every three days.
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Date of stay: June 2021
Rooms
Service
Sleep Quality
1 Helpful vote
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Response from Kelvin Argandona, Sales at DoubleTree Resort by Hilton Hotel Grand Key - Key West
Responded 19 Jul 2021
CubsFan-TA, thank you for sharing your recent experience. We’re pleased to know we met your expectations during your stay at the DoubleTree by Hilton Hotel Grand Key Resort - Key West. We hope to have the opportunity to exceed those expectations during your next visit to Key West!
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BfloComputerGuy wrote a review Nov 2021
Buffalo, New York24 contributions15 helpful votes
We spent two nights at the Double Tree towards the end of our trip. We have stayed there in the past. They have remodeled since then and the improvements were noticeable. Check in and check out was easy. Thank you Renata! Our room was clean and comfortable. No issues, but the walls are thin. Food and drinks at the Tiki Bar were very good. Thanks Nino, David and Billy. The free shuttle service to and from Duval Street is very convenient. We will stay there again.
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Date of stay: November 2021
Location
Cleanliness
Service
Room Tip: Four floor is best. No one above you.
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Response from Paradise04325524455, General Manager at DoubleTree Resort by Hilton Hotel Grand Key - Key West
Responded 3 days ago
Thank you for sharing this wonderful review! We are very pleased to hear that you had an enjoyable experience at DoubleTree by Hilton Grand Key Resort-Key West! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us! We'd love to share another positive experience with you in the future!
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Nahidparis wrote a review Nov 2021
5 contributions1 helpful vote
The room was smelling really bad. When possible, we would leave the window open to get fresh air. The shower door had soap scum all over. Breakfast was clean and average. Pool area was clean. Overall, Not a Hilton Double Tree experience. Next time we will try some other hotel.
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Date of stay: November 2021Trip type: Travelled with family
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Response from Paradise04325524455, General Manager at DoubleTree Resort by Hilton Hotel Grand Key - Key West
Responded 4 days ago
We appreciate the feedback, Nahidparis. We regret that your time with us was less than ideal as providing our guests with a pleasant experience is very important to us. It's unfortunate our room ventilation and breakfast as well as our cleaning measures didn't meet the expectations we hold ourselves to. We strive to reach a higher standard so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
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Thomas A wrote a review Nov 2021
Miami, Florida688 contributions116 helpful votes
Rooms are dated, but clean and beds comfortable. The location of the hotel is a bit far from Duval street, however, a free shuttle service is provided. Due to our Hilton status this was once our preferred hotel in Key West as we valued the breakfast greatly and it was a good buffet. Unfortunately the quality of breakfast has greatly declined due to the dramatic cutback in the service in which the staff hands you a plate of food and orange juice which is now given in a tiny plastic cup. Cost cutting and lower standards using the COVID protocol as an excuse. Expect a long wait as a result as well if you get there during peak breakfast hours . Very unfortunate to see this making them really no different then other hotels or even Hilton brands in the area.
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Date of stay: November 2021
Rooms
Service
Sleep Quality
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Response from Paradise04325524455, General Manager at DoubleTree Resort by Hilton Hotel Grand Key - Key West
Responded 4 days ago
We appreciate the feedback, Thomas. While we're happy you appreciated our clean property, cozy beds, excellent location, shuttle service, and delicious breakfast, it's unfortunate our room condition, adjustments to COVID, and service during peak hours didn't meet the high expectations we hold ourselves to. We regret your challenges and inconvenience so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
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PRICE RANGE
US$214 - US$458 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree grand key hotel key west, doubletree grand key resort
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
216
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Frequently Asked Questions about DoubleTree Resort by Hilton Hotel Grand Key - Key West
Which popular attractions are close to DoubleTree Resort by Hilton Hotel Grand Key - Key West?
Nearby attractions include Fort East Martello Museum (1.1 km), Salty Seaweed Tours (1.1 km), and Splash Bar & Grill (1.2 km).
What are some of the property amenities at DoubleTree Resort by Hilton Hotel Grand Key - Key West?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at DoubleTree Resort by Hilton Hotel Grand Key - Key West?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree Resort by Hilton Hotel Grand Key - Key West?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at DoubleTree Resort by Hilton Hotel Grand Key - Key West?
Yes, free parking is available to guests.
What are some restaurants close to DoubleTree Resort by Hilton Hotel Grand Key - Key West?
Conveniently located restaurants include Tavern N Town, Blue Bar, and La Trattoria Oceanside.
Are there opportunities to exercise at DoubleTree Resort by Hilton Hotel Grand Key - Key West?
Yes, guests have access to a pool and a fitness centre during their stay.
Does DoubleTree Resort by Hilton Hotel Grand Key - Key West have an airport shuttle?
Yes, DoubleTree Resort by Hilton Hotel Grand Key - Key West offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does DoubleTree Resort by Hilton Hotel Grand Key - Key West have airport transportation?
Yes, DoubleTree Resort by Hilton Hotel Grand Key - Key West offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at DoubleTree Resort by Hilton Hotel Grand Key - Key West?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at DoubleTree Resort by Hilton Hotel Grand Key - Key West?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.