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DoubleTree by Hilton Hotel Grand Key Resort - Key West

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#29 of 49 Hotels in Key West
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DoubleTree by Hilton Hotel Grand Key Resort - Key West
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3,275 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Grand Key Resort - Key West
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Showing 2,611: English reviews
new jersey
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 weeks ago

We REALLY liked this resort/hotel and would definitely come back! Since we were priced out of the hotel that we usually stay in (it was boat race week) we decided to give this a try. We were greeted and checked in by manager Angel who couldn't have been nicer and more accommodating (bonus points - he gave us extra cookies).... More 

Helpful?
Thank happyvacati0ners
Tamarac, United States
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

Great visit. About our 10th visit - every November for years. Recently remodeled, outside breakfast on the pool deck, comfy beds and cheerful and helpful staff. Hourly shuttle to downtown Key West West. Would definitely recommend this hotel

Helpful?
Thank Crystal D
Chicago, Illinois
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

A little over 3miles from Duval, close to airport and Smathers beach. Shuttle service to/from Duval and the beaches available. Pool area not as big as it appears on the website but nice and clean. Safe in room not bolted. View of balcony was parking lot. Night staff not helpful. Price doubled during stay due to annual boat race. Breakfast... More 

Helpful?
Thank 572nizzam
Methuen
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

The Double Tree Grand Key Resort is a beautiful hotel tucked away on a pretty tree lined street. Upon arrival, there is a dolphin statute waterfall and the lobby was tastefully decorated. We loved that it was in the opposite direction of all stores and Duvall St.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Venize M
Miami, Florida
Level Contributor
6 reviews
5 hotel reviews
Reviewed 3 weeks ago

Free shuttle! Free amazing cookies and water! Heated pool... Great customer service :) the breakfast buffett was awesome... Bed was extremely comfortable... Very modern room. I was upgraded to pool view for free!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 683yadiraf
Pennsylvania
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

As always, this is a wonderful hotel. Our experience is always positive. The hotel is beautiful. Pool was warm. The shuttle service is so great to have every hour. The rooms are clean and spacious. And love the cookies. We've been staying here every year for at least 10 years. And we will return next year.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank mrs_spock53
Toronto, Canada
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 weeks ago

Visiting Key West is worth the effort. Key lime pie is a must. But this hotel was a disappointment for Hilton and not worth the price we paid. Check in was great and our expectations were high as we travel often to Hiltons. The hotel was not busy, but the selection of rooms was poor, possibly because we needed two... More 

Helpful?
1 Thank Adam L
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

Dear Adam L, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered throughout you visit, and we’re working with our team to ensure the situations don’t happen again. We'll reach out to you shortly to further assist and if you return to our... More 

Saint Charles, Missouri
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

As a HHonors Diamond member, we are used to great service, but we were spoiled at the Double Tree in Key West. From walking in the door to getting a complementary ride to the airport as we left 11 days later, we were treated very well. Joseph and Mark at the front desk were very accommodating with all our wants... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Butch J
Mahwah, New Jersey
1 review
Reviewed 3 weeks ago

The rooms need complete updating. The price per room is way out of line. When you book, make sure you get what you asked for because I did not. For the price I paid breakfast should be included but it was not. The pool was ok. As to the people they were just fine.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Nicholas P
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

Dear Nicholas P, Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel and offerings help us make improvements to our guest experience on an ongoing basis. Please share any additional comments or suggestions with us any time. More 

Detroit, Michigan
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago via mobile

Lovely resort on the outskirts of town. Very good restaurant on site. The staff is friendly, personable, and accommodating. Rooms are quite nice and comfortable. Shuttle service into town is very frequent and convenient.

Helpful?
Thank Ed Q

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 

Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Region: United States > Florida > Florida Keys > Key West
Price Range: $272 - $771 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort
Hotel Style:
#4 Green Hotel in Key West
#9 Top resorts Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Grand Key Resort - Key West staff and other travellers.
33 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Grand Key Resort - Key West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try another hotel or at least insist on a pool view”
 of 5 bubbles stuartf518, 27 Nov 2016 | Read review
“rooms overlooking the pool area looked good”
 of 5 bubbles raetia, 25 Nov 2016 | Read review
“Stay somewhere else.”
 of 5 bubbles 607adaml, 10 Nov 2016 | Read review
“I can't make any differences about the rooms. We stayed on the 4th floor west. It was good”
 of 5 bubbles RodrigoCGarcia, 8 Nov 2016 | Read review
“a lot less expensive than some of the nearby hotels”
 of 5 bubbles Lainey790, 31 Oct 2016 | Read review
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